HP Passport FAQ Help Page

It is a "single login" service that enables you to use a single user identifier and password of your choice to register with HP Passport enabled websites.

HP Passport is a web-based application that will allow you to create web profiles that simplify navigation through the HP web by:

• Utilizing a single user name and password (of your choice) to store personal information that is required in certain portions of our web
• Providing access to a vast array of electronic support services (e.g. knowledge base, online support)
• Remembering any information collected in prior registrations, eliminating the need to repeatedly enter the same information

Your HP Passport stores your basic personal information - mainly user id, password, name, e-mail address, company name, contact information, country/language preferences, and personal privacy preferences - so you don't have to retype it when you return to one of HP's Passport enabled websites in the future.

If you choose to use your passport at other HP Passport enabled web sites, only the information that is required to accomplish a task will be shared with that site. Additionally, each HP Passport enabled web site may have additional requirements regarding information in your profile. It will ALWAYS be your choice whether you wish to share this information or not.

All participating HP Passport sites will have a link in the upper left corner of each web page that allows you to login whenever you wish. If you attempt to access a portion of our web that requires some type of security authorization or information about you to complete a task, you will be prompted to login.

If you have been a Business Support Forums participant and own a forums userid and password, you will need to first register and sign-in with HP Passport to participate in the Business Support Forums. When you sign-in with HP Passport for the first time, you will have the opportunity to associate your existing Business Support Forums account id with your HPP account and thereby retain your forums identity. This will be a one-time step and will require you to sign-in with your existing Support Forums account id. After associating your two accounts, HP Passport will be your single sign-in for the Business Support Forums.

Yes. If you have an established Business Support Forums profile, you will have the opportunity to associate your existing Business Support Forums account sign-in id with your HPP account sign-in. This will be a one-time step and will require you to sign-in with your existing Support Forums account id. After associating your two accounts, HP Passport will be your single sign-in for the Business Support Forums. You will retain your current forums status, including points, once you associate your two accounts.

Yes. If you use both the Business Support Forums and the ITRC Support Forums, you will be able to login to the ITRC Support Forums using your existing ITRC Support Forums sign-in id and password. Only the Business Support Forums will require sign-in with HP Passport.

HP is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A portion of your HP Passport profile pertains to privacy preferences. It will always be your choice as to how your information is shared. HP will not sell, rent, or lease your personally identifiable information to others, including sharing information with other HP organizations without your express consent. Your HP Passport profile contains fields that allow you choose your preferences concerning sharing of data.

HP and its subsidiaries are committed to respecting and protecting your privacy. Data Privacy rules vary by country and HP Passport recognizes and follows the strict guidelines outlined in the overall HP Privacy Policy. If you would like to read this privacy policy for your country in detail, perform the following steps:

• Open a new web browser and navigate to the HP home page; http://www.hp.com
• Select your country in the top right of the page and click on the arrow next to the selection; the page will be refreshed.
• Click on the "HP Privacy Policy" link in the lower left corner of the page

To recover your userid, follow these steps:

1. Click on the forgot userid from the side navigation bar
2. Enter your first name, last name, and email address. This information is used to authenticate your request
3. You will be prompted to select your userid from a drop-down list on the page that follows
4. To complete the process, enter your password to sign-in

You must establish a new password in case you have forgotten your current one. Simply follow these steps:

1. Click on the forgot password from the side navigation bar
2. You will be prompted to enter your userid and email address. This information is used to authenticate your request
3. You will receive an e-mail message from HP containing a Web hyperlink that authorizes you to change your password. Click the hyperlink in the email message to begin the process
4. You will be prompted to enter your userid again, then enter and re-enter a new password

You can change your profile at any time by signing in to the HP Passport and choosing the "edit your profile" link. This link is available on a growing number of HP Passport pages.

HP is in the process of enabling all of its websites to work with the HP Passport ; but this effort will take some time. Until the migration is complete, some websites will not recognize your HP passport and you may be required to create separate registrations for them.

Yes, HP Passport uses cookies for personalization and authentication across all HP Passport sites.

To provide a rich, powerful, and personalized user interface, Web applications like HP Passport often need to remember, across multiple pages, information which you gave several pages ago. For example, many pages in HP Passport need to know your User ID, registered name, e-mail address, preferred language, resident country, and so forth. When you login with your User ID, you enter (or implicitly pull-up) all of this information at that time. The subsequent pages you visit after signing-in need to know this information, too, without requiring you to re-login. This problem is aggravated by the fact that Web servers are generally not built to inherently "remember" themselves the information they need to keep track of in order to create the Web pages you see. When the information needs to be remembered for a long time - weeks or even months - that is another problem. Cookies are a conventional mechanism for helping Web servers remember such state information from one page to subsequent pages, even across long periods of time. A cookie is a piece of data created by a Web server and sent to your browser when you connect to the server. If you choose to let your browser accept the cookie, it will remember it and return it back to the Web server the next time you connect to it. In other words, since the Web server cannot keep track of the data itself, it asks your browser to remember the data on its behalf, and remind the server as-needed later. So, for example, with the first page you access within HP Passport, your browser receives some cookies containing information HP Passport will need to know on subsequent pages. For its part, the browser transparently sends the information back to the HP Passport server as you navigate, "reminding" the Web server who you are. Note that cookies are just data that the Web server already knew at the time it asked your browser to remember the data on its behalf. Besides remembering the cookie and sending it back to the server, your browser doesn't do anything with it, and it doesn't do anything with your computer. For example, a cookie cannot contain code which your browser executes. A cookie cannot read data off of your disk and return it to the server. A cookie cannot "spy" on your visits to other Web sites. There are several resources available on the Internet for more information about cookies. Cookies are a specification of Netscape Communications Corporation.

HP Passport employs several cookies, each of which has a different purpose:
The first pair of cookies remembers your User ID and password in an encrypted form HP Passport sessions, to help you login next time. Another set of cookies personalizes the page you are viewing by reading the preferred language and resident country you specified in the registration process. It also remembers your userid and email address for personalization across all HP Passport enabled sites.

Whenever you connect to any HP Passport page, our Web server will ask your browser to remember one or more cookies, if you have not already gotten them. In some cases, if you reject some of these cookies, subsequent HP Passport pages you enter will not be able to find your state information. For example, even though you did already login, on subsequent pages you will appear to not be logged-in. So until you accept the cookies, you will be asked repeatedly to login again. For this reason, it is important that you accept these cookies in order to use HP Passport.

The Business Support Forums now require HP Passport for login. If you have been a forums participant and wish to retain your forums profile and status, you need to "link" your HP Passport sign-in to your previous sign-in so that the forums system knows who you are.

By associating your HP Passport sign-in with your previous Business Support Forums sign-in, you will retain your previous forums identity and profile. If you were not a previous user of the forums, you do not need to do an association.

If you choose not to associate your profile, you will not retain your previous forums identity and status the next time you sign-in to the forums using HP Passport.

If you are currently signed in with an ITRC Forums userid, but want to associate a different ITRC Forums userid with your HP Passport userid, select option #2 on the association screen. You will need to logout and log back in using a different userid.

You may have a forums account if you previously logged into the forums with a userid of the format "CAxxxxxx" or "BRxxxxxx", where "xxxxxx" is any combination of numbers. You also have a profile if you logged into the forums and posted a message (either question or reply), subscribed to e-mail notifications, or accessed your private forums profile. If you don't recall logging into the forums or creating a profile, it is okay to create a new forums account and profile.