Help:After installing new cyan printhead & new cyan ink, I still get error of no cyan ink. I have tried to disable "bi-directional communication" but can't. I have no 2000c toolbox(XP system) and typing in hpecfg09.exe or hprcfg07.exe (read that in forum)in start/run does not work. I am not a real computer wiz either. What to do? Need to get my work delivered asap! If I have to buy a new printer, any suggestions on best model?
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Bob, Your are right. After more time looking through forum I removed all ink cartridges and the white button under cyan did not pop back up. I am now awaiting the new ISS ordered from HP and will try to do it myself. Thanks for responding.
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