As thousands of other users, I own a HP tx1000 notebook with a non working wireless adapter and with serious booting problems.
HP does not acknowledge this problem and apparently they are not planning any recalls on this defective product.
Does any of you have any idea on how to make HP take responsibility for this situation?
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i posted a thread on the same thing. apparently they dont even know what the problem is themselves. they say its the motherboard but its not. the reason i say this is because when i have the booting problem i either do one of two things.
1-turn my laptop on or off until it accesses the harddrive (about 8 times or more).
2-reinstall windows vista home premium from the recovery partition.
if it was "a mother board issue" then even after i re-install the laptop shouldn't work.
i believe that its a problem with the version of vista that we have on this particular laptop. i beileve that something from the hp software installed in our version of vista is making the software corrupt. either way w.e the problem is its not fair so i think we need to take this issue to the president of HP cause i am tired of people saying the customers always right and then doing the customer wrong. write back and tell me what you think.
I'm not sure it's a software problem.
I formatted my HD and installed an old version of XP I have, but the problem was still there. Formatting and reinstalling different versions didn't change the situation.
Yesterday, after 4 or 5 attempts the laptop would start. But today is dead. I had this computer for a little more than a year. And I was planning to pay for the repairing because I don't want to loose the laptop.
But I saw your thread and I decided to start a new one to clearly state that we should definitely ask HP to become responsible for this.
You only need to google "tx1000" to find that there are literally hundreds (if not thousands) of people with serious problems with this model.
ok so i called up hp today to find out if i would get some kind of incentive for the motherboard manufacturers defect that we all are having. As you guys can guess they left me up a creek with absolutely no paddle. I was told that this problem has not shown up in their system so their will be no extended service for this laptop.
I figured out what we must do as faithful consumers and here's what Ive come up with.
1-we must find as many people as we can who have the same problem as all of us and call into to hp so that they recognize this hardware defect (i was told this by the person i spoke to at hp)\
2-somehow contact the president of hp and get him to realize this issue
i think if we all advert our energy to these choices that the end result will be a glorious one. tell me what you guys think
The Problem: 1.Your Tx1000 wont recognize the wireless Card. 2.It wont boot anymore!, the lights go on and the fan begin to work, but stays there!, not booting at all. 3.How convenient that all tx1000 stop working after 1 year (no warranty ^^)
I shipped my out-of-warranty tx1000 for repairing accepting to pay for the service. I included a note with my laptop describing how disastrous my experience with HP is and how unacceptable it is to have this kind of motherboard problem on a 1 year-old computer. I also wrote a similar note to the CEO through his contact form on hp.com
The good news is they replaced the board and shipped it back to me refunding the $300 they originally charged me. So far the laptop is working.
I've been having similar problem with the WLAN. I've been speaking to HP via chat and e-mail and I just got an e-mail from hp saying that "There are not any known issues with the tx1000 computers"...??? even though I've seen about a thousand posts with people having the same problems.
The laptop had the same problem genesis :
first wi-fi started disappearing, then wireless do not come up at boot and many reboot were required to restart, then after chatting with hp-USA
I had to remove battery and power-supply to have the wireless back and in May the final cut: the laptop does not boot anymore. When it is switched on it lights leds, starts fan for 1 second but then nothing else: no bios, not hard drive and it stays on the table like a brick, a 1200 euro brick.
Today I tried to have assistance by the shop where I bought but they said it is out-of-warranty: thus it is a 1200 euro laptop out-of-warranty!
Please, if you know how to get back it to a pc let me know. Do you say that HP has replaced your motherboard
even if the warranty period was expired ?
These would be great news...
Thank you for giving information on your experience.
I've not really been getting help from calling tech support since my warranty is also expired. I think you'd have more luck trying to contact the executive offices at hp (CEO's office) via e-mail.
I don't think hp knows that this is a widespread problem, so we have to let them know it is if we want something done.
I have the exact same problem. This summer, my wireless internet stopped working. Then, the computer stopped posting. Just the lights and the fan turns on. I took it to a PC repair shop, and they said that the motherboard needs to be replaced.
How convenient for HP that this happened just about 20 days after my warranty ran out. HP tech support wouldn't even talk to me because it was out of warranty. Wouldn't even talk to me about the problem.
My tx1000 (specifically tx1009au) is working normally for the past 1.5 years until I wake up one morning to find out that the Broadcom Wireless Adapter is not detected in the device manager and as a result I can't access the Internet. I have tried the workarounds posted on other forums (DV6000 forums), updating the BIOS but to no avail. I hope that HP acknowledges this particular problem.
"How convenient that all tx1000 stop working after 1 year (no warranty ^^)"
"How convenient for HP that this happened just about 20 days after my warranty ran out. HP tech support wouldn't even talk to me because it was out of warranty."
SAME EXACT thing happened to me. No more than a week after the warranty expired, my HP tx1000 experienced the same problems listed above. We should all bring this to HP's attention and demand our computers fixed/replaced.
I have a tx1220us and the wireless is gone... is there a way to force HP to fix/replace this faulty laptops ? $1,300.00+ US Dlls on a laptop that breaks in a year and a half is unacceptable, plus, having all this messages and all this threads with hundreds of people reporting the same issue should be enough for HP to acknowledge that something must be wrong.
I had a different problem. I realize that the touch screen wasn't working 2 weeks after the warranty expired. I sent it to them 2 months ago because of the overheating issues they blame me because I drop it once, anyway, the overheating issues would cost me $360 i said NO, sent it back to me. and now I have a faulty touch screen (I wonder if the technician messed it up) they charge for that fix $433 . . . $360 + $433 = a brand new laptop!! They understood how expensive it is and "only" charged me 433, I sent it back to the tech support yesterday... hopefully they won't mess up the mobo. I wonder where can I send an email and a letter to the CEO in charge of the TX laptops.
I have a tx1220us and the same happened to me 8 days after my warranty expired. Laptop would not boot up (fans and LEDs on but blank screen). Had to turn the unit off and on about twenty times before getting it to boot but now it won't boot up at all. I noticed that the laptop was getting way too hot before this incident. Perhaps the overheating of this particular model leads to degredation of the internal circuitry which causes it to malfunction? I totally agree that HP should give every owner of the tx1000 series laptop extended warranty and have it repair for free. I am very disappointed with HP.
I have this problem. A couple of months past warranty and my TX1000 series laptop is turning into a brick. HP should admit that this is a serious defect and extend the warranty period. As it stands I won't buy another HP product until this issue is addressed.
I'm spreading the word about this hp wifi / motherboard problem to everyone I know who is considering buying a laptop.
Does anyone from HP pay attention to these forums?
I have two inexplicably dead TX1000 laptops, both less than 2 years old (one of them stopped working THE DAY my warranty expired).
TX1080 - LEDs working, Optical drive working, HDD working, fan spins for up to 30 seconds then goes quiet
TX1210 - Exactly the same as above, stopped working one day out of warranty
I have contacted HP and they would not fix it even for a fee. They referred me to their authorised service people and none of them will actually do any diagnostics or repairs - only sell me replacement parts.
How am I supposed to buy spare parts without knowing the problem?
This can't just be a coincidence. I mean, I have two of them with the same problem!! They are selling sub-par products and offer nothing to rectify the issue.
My initial issue was that the laptop was not able to connect to any wireless network with it at first working sporadically then it completely failing. On this issue I called up support and got a replacement wireless card that for awhile afterwards seemed to be working well despite an occasional issue with the wireless switch turning off with the wireless indicator still showing blue. That was fortunately/unfortunately easily resolved by shutting down the laptop and removing the battery and powering it back on.
Now I'm sending in the tablet to get repaired after the wireless card has outright disappeared from device manager. I did the usual things that they ask you to, reinstall Vista, update the drivers, update the bios, take out and reseat the wireless card; all to no avail. The tech indicated that this is an issue with other laptop lines and is due to faulty soldering on the motherboard, but isn't an issue with the TX1000z except for an occasional unit here or there. From what I read on here and elsewhere, it seems pretty widespread to me.
After replacing the wireless card the first time, I had hoped that it would've been fine from that point on but now this. I even went and purchased an 802.11n USB adapter, but I am concerned by what other people have said that this ultimately results in the laptop dying completely.
Can anyone confirm that replacing the motherboard will fix this issue? The wireless adapter that I have is the Broadcom 4321AG 802.11a/b/g/draft-N Wi-Fi.
My screen went blank but the lights and fan came on. So I called and Ive only had it 13 months so at 12 months you loss ur warranty. So they tried to charge me $49.99 just to tell me the motherboard is bad. Well the reason the motherboard is bad is b/c it ran too too hot and fried it. So is this my fault. I need more people so I can send it to HP and they can call a recall on the tx1000 and get this issue fixed by them not us. Thanks
I too have exactly the same problem with my tx1000. Sent a letter to the president of HP and got a return phone call telling me that there is NO KNOWN PROBLEM!..There must be something that we can do???
Granted it seems to be a problem that everyone is having especially one that plagues machine, unfortunately after the warranty expires, but is the problem fixed after you send in the notebook?
I received my fixed tx1000. They replaced the motherboard. So far is working. I´m also noticing the overheat issue is much better, but maybe it´s just my idea...
They are paying for my repair, but mine is also clearly on warranty with another 3 months to go.
I haven't purchased an extended warranty, but after this last bout of issues, do you find it worthwhile to do so? If the replacement of the motherboard is going to fix it, and that seems like is the ideal solution, is it still worthwhile after its been replaced to purchase one?
Yes. I paid for it, but much less than the actual cost of it (according to them, obviously). I have a 3 months warranty on the repair, and I'm still sending emails to the CEO asking for a refund on the charge.
Horacio, you are really lucky man. It seems like you are the only one who got your laptop fixed for free (or part of it). Most of us, if not all, are not.
I emailed Mark Hurd and it seems that your complain is automatically turned over to a case manager who would then call you.But after the case manager investigates and finds out that your laptop is not in tne list of laptops that they are fixing for free, that's it. Either you shell out another $400 to have it fixed, or pay a one time $50 fee just for them to diagnose what's wrong (but you probably know now that you would have to turn it in anyway for $400 because it is beyond your repair).
My tx1000 wireless hard drive is non working and it takes 4-5 times for my computer to turn on too. & my warranty ended a month ago! Has anyone figured out if they're having a recall?
Adding my name to the pool. My tx1120us stopped working a few days ago - lights come on, fans start spinning, screen stays blank.
I bought mine April 07.
Contacted HP and got the same answers regarding them not knowing of any universal problems.
any possible solutions my laptop is a tx1232la amd i've started having this issue yesterday... now the screen won't simply turn on; it did turn on like yesterday, after a few tries but after that it just timply won't do it again i've been wanting to open it and clear any lint it might have so i dunno... what do you guys think? i've seen this thread grow alot and i already send an email to the CEO of HP but i don't think he'll help me :(
my warranty is over( it was over around in september) dunno if i'm able to buy another year of it, or buy the replacement of the motherboard i called hp care and they told me to take to a "trusted tech specialist with their authorized logo"
as it seems emailing mark hurd is not the answer, because our complaints are automatically turned over to a case manager who will eventually tell us that the tx1000 series is not in the current list of laptops that they would fix for free after the one year warranty has lapsed.
Hi 13 months ago I purchase my HP TX 1320 in Amazon.com, now one month afetr warranty expired, I need to reboot 10 to 15 yimes my computer before its starts, I think is the motherboard as is mentiones across this forum, however my doubt is can the computer starts if the MB is not working? (its starts after many attemps, yet at the end it starts, this is my doubt
(sorry for italian, but you should have pages for your language)
I think that we have to insist with HP in order to insert our products in the list of products with an extension of assistance... the kind of problem appears to be similar.
Just got off the phone with tech support. Its great when the computer on the other end tells you that your computer is out of warranty based just on the model number. My tx1000 is not out of warranty and after an hour of talking to people from somewhere near or in India they agreed to take it back for a warranty repair. I feel for all of you who are out of the warranty period.
Got my tx1000 back from warranty repair yesterday, after only a little over a week, which is a pretty decent turnaround. It indicated on the repair slip that the motherboard was replaced and the hard drive was reimaged, and so far things are working pretty smoothly though I had to reimage the hard drive again, as I don't know what else they had installed/uninstalled when they were doing their diagnostics.
To that point, I don't know why they would reimage the hard drive in the first place. Why wouldn't they instead just swap in a test hard drive on their end to diagnose the issue. Such a bother to have to go through uninstalling all the preinstalled software and installing my own; literally burning hours of time doing what seems unnecessary to me.
Sounds like everyone's problem is stemming from heat, does anyone have a guide on how to clean the fan on these tablets? Should I invest in one of those laptop cooling pads to extend the life of this unit?
Yup my TX1120US died just over 15 months. I think my took a bit longer because I was actually cooling and undervolting my laptop. Prolonged the inevitable I suppose, which really for me given that it may have died in my warranty period and could have gotten a free fix.
Except for the wireless issue, I have the same problem as everyone else. Was working just fine, then next day it died. Just the blinking lights when toggling power switch and no startup screen, no response. Same symptoms as everyone else with the motherboard problem.
I'm going to contact HP - I will update everyone on how it goes.
Was there anyone else that saw the post about a guy that changed the hard drive and it's still going strong for 2 years now?
The directions for cleaning the fan are as follows:
You could just use a vacuum cleaner though.
Note- This will void the warranty.
1. Take out the battery, unplug the ac adapter, work in a non carpeted room.
2. Take out the RAM, DVD, the HDD and anything else that is plugged in (including the remote).
3. Unscrew all of the screws.
Unscrew the little black bit under the screen base & unclip ALL of the plugs VERY carefully.
4. Unclip from under then unclip while removing the top plate above the keyboard using a gentle fashion.
5. SLOWLY remove the keyboard by grabbing near the top keys (F7 and F10) and pulling gently, while holding the ENTER and TAB keys.
Notice the wire mesh & unclip the latch with a razor.
6. Unscrew the 3 bottom plate screws under the keyboard, above the DVD rack.
Notice the plug & wire mesh and unplug and unclip them. Remove panel.
7. Unplug then unscrew the screen while being careful not to drop the screen.
8. Unscrew the motherboard and remove it gently with GREAT CARE, while not touching the parts of the motherboard (use the spaces with black tape to remove).
9. Place the motherboard on a liquid & static free table.
10. Unscrew the heatsink while taking care never to touch the chips. Remove the heatsink overly carefully.
11. Clean the fan, away from the workspace. Blow air into the filter from the outside.
12. Reverse order to reassemble.
It is interesting to note that the design is not internally ayrodynamic.
same problem cannot boot up , light flash , blank screen and die. I bought tx1000cto from hp online store while i was living in USA. now I've been back to Thailand and warranty will end up next month. what am I suppose to do? is it the international warranty? or just USA? I called customer service in thai and all they can tell me is just leave it with them. seem they know nothing about these issue. Am i suppose to send to hp USA? would cost me more then buy brand new laptop?
HP CUSTOMER SERVICE This is to notify you of the unfortunate experience that I had with my HP TX 1320 LAPTOP. I have been HP Customer for the last 8 years; however, a recent experience I had with one of your product has not been good. The situations is that the laptop will not boot up, lights come on, fans start spinning then screen stays blank. My warranty expired one month ago and according to you customer service call center might be an issue with the mother board, (because it does not appear HP Logo) and I have to pay for the service because is month 13. I request analyze and reconsider warranty timings for this problem with this model, because it is happening to many HP computers of the same model around the world. In fact, there is a forum in your HP webpage where you can find many customers complain, and there is a FaceBook group where users are discussing about the same issue among others. I trust that you will take the time to explain to users how we can solve this situation, and I will expect to hear from you on how you wish to proceed. Thank you for your prompt attention to my request. If you have any questions, please don't hesitate to contact me Sincerely, YOUR SIGNATURE SERIAL NUMBER
I've owned my computer for 1 year and 4 months and then my wireless stopped working, which seems to be the same case with thousands of dissatisfied HP TX1000 owners.
My friend's computer's (same model)wireless stopped working and then it all went downhill from there. She has sent it in twice for repairs, and she has had it for 3 days since the last repair and now the Vista won't even load. IT was JUST REPAIRED. Jesus.
I spoke to an HP Chat technician the other day and I told her about my problem and these forums and she didn't acknowledge anything I said that wasn't HP approved/related. How are we supposed to let HP know that there is something seriously wrong with their computers if these "computer" chat technicians don't even respond.
I sent an "Email to the CEO" and apparently a case manager called me, so the chat technician said, and I can assure you that nobody from HP called me on the 18th.
Oh, and overheating is related to the wireless problem, I would believe that. This thing heats up like a road on a hot sunny day. I recommend the Belkin Laptop Cooling Pad, which when used in the prime position provides some pretty good cooling.
i have the same problems. the booting problem happened about one month ago. since it was still under warranty, i was requested to send my computer back to HP for repair for free. After repairing, the booting problem was solved and it worked ok for 3 days before the wireless problem showed up. unfortunately, my warranty repired this time and i believe they will not fix it for free now. Seeing so many similar problems here, I feel strongly that HP should be held reponsible for these problems and extend the warranty for products of this line.
also have tx1219us, and exactly 2 months after warranty expiration I have the problem with booting my machine. Definitely it is not software problem because my system is working very well when i manage to boot it. I would say the heating but who knows.
When HP realizes that this can have great impact on their sales, they will acknowledge the problem.
This is serious problem, and the line tx1000 is not cheap at all. We have to have some refund or something.
this is a good place to post some news and I think everyone should send the letter like the template above...
This is stupid. I have the same problem and HP has been nothing but a pain. They refuse to help. i lost my touchscreen capabilities on my TX1000 several months ago, I didn't even bother getting it fixed because i was going to have to send it for repairs and pay.
10 days out of warranty my Wireless Lan crapped the bed and HP said they would not fix it so i just bought a USB plug in for like 20 bucks that worked better than the factory installed one. Now 3 months out of warranty the computer wont boot up, the screen is black but the frame lights come on and the fan starts up.
Just got mine back from warranty repair. Working so far. They replaced the motherboard (expected) and the RAM for whatever reason. If it breaks again, I'll be back.
Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter is not working. However, if the computer is turned off for several hours (over night) it will 'occasionally' connect wireless for several minutes up to an hour or 2, then it shuts off and will not reconnect even with a restart. The computer is working hard wired from the router. The wireless on/off switch has remained on blue, I reset it several times, occasionally "wireless assistant" will show it is off when it is on even though the switch is on with a blue light. When it is manually turned on from "wireless assistant" the connection problem does not resolve. At any given time the network settings, device manager change without being reset. The adapter will show in the device manager, then vanish. Trouble shooting : I have done everything listed on your HP trouble shooting page; http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc= us&lang=en&rule=5620&product=3439723
Including updating drivers using Windows update as well as the computers Driver update with no success. Finally doing a full HP_RECOVERY (D) to original. With every obvious step taken in between from Network connections. I have since done a BIOS installation per HP Total Care without resolution.
The computer/wireless had functioned perfectly since being purchased 7/26/07 until a month ago. I do not use this computer for travel, it has only been used in various rooms in my home and has always received the wireless signal. I have read several message boards online relating to this issue, including HP forums.
I do have several other wireless computers, all are connecting wirelessly.
This computer is becoming increasingly glitchy, and is running unusually hot.
⢠History (Any Previous Escalation): Called cable company. Purchased a new router, although this computer worked fine hardwired on both the old and new routers.
⢠Did the unit ever function correctly? For approximately 15 to 16 months (it is hard to tell since I initially thought it was a cable/router issue), which seems to be a little better than average according to the HP forums I have read. Although this computer was only used approximately half of that time. This HP was one of my home personal computers, I did not use it at/for work. It was shut off during the day.
⢠If so when did the problem start? Late October 2008, initially I thought it was a cable company issue, then a router issue. I originally stated mid November of 2008 but in retrospect it had been a few weeks to a month longer.
⢠Did you add or change anything around that time? No, other than 'automatic windows update' which automatically installs approved updates.
⢠Additional information: (EG. Added Software or Hardware, or other pertinent information) Not to the HP laptop. A new home router that was clearly not the problem and an unnecessary cost.
The words 'Planned Obsolescence' comes to mind. It is a shame HP is denying knowledge of a HP manufacturer product defect so prevalent that their own web site forum has an entire pages dedicated to it.
I've been suffering from the same problem as everyone else, and it's been a month or so since my wireless last worked and today, I turned on my computer and it said "Broadcom etc drivers were successfully installed"
What? And then my wireless worked and it's been on all day for the past 10 hours.
I honestly don't know what this issue is then. It can't be the motherboard then, if my wireless card has magically appeared again. Very odd. But if it stops again...Gahhh
I have tx1219us with the same old problems as everyone else. I was hung up on 4 times tonite by customer service people in the Phillipines. I an honestly say that I was firm, but quite polite. I sent in the form leteer as recommended above.
I bought tx1000cto from hp us when i was in usa and now i have been in thailand
and have the same problem blank screen , light on , nothing work
so i sent an email to ceo as you guys suggest.
seem they forwarded my email to hp service quality in thai at somebody in charge.
and they checked the serial number and said it's world wide warranty and still on warranty
which will end up on Jan 2009 and seem they won't responsible to the repair part and won't extend warranty.
so i sent it back to service quality in thailand since Nov 24
because they checked and said it's motherboard problem just need to replace , and make an urgent order from singapore
and supposed to fix and return within a week (actually they said only need 1 day fix)
but everytime I called they just keep telling me to postpone from last week to last tuesday then within this week.
and now they said it's not the motherboard problem , it's cpu problem , then need to take a week to order!.
it's totally not my fault but seem they won't take any responsible for thier fault inspection.
all they try to tell me is just want me to pay for extend local hp warranty
and everytime they said they will give me a call on specific date and time , but they never called.
so I always have to call them and keep asking what 's going on?
so disappointed
I have had the same problem. Something you might try as it worked for me. I realize that those of us in this situation are very angry. However, send HP a well-written and reasonable e-mail via the "communicate with the CEO link". Explain your disappointment with the situation and the financial hardship it is causing.
Write in a fair, not insulting, but firm manner. Be sure that you come off as a very reasonable person.
HP responded to me. I have repaired computer coming back to me today. Who knows how long it will work, but it did get fixed for free.
this was the response I received from tech support via email. How many of you have gotten the same thing?
Dear Daniel,
Thank you for contacting HP Total Care.
From your Email, I understand that the notebook powers up but does not boot into windows and displays a blank screen.
I can understand that such issues with the notebook can be very upsetting. I apologize for the inconvenience caused.
Firstly, please be informed that there are no such known issues with HP Pavilion TX1000 series notebooks.
The issue could be due to hardware malfunction of the internal component on the motherboard. However, to confirm the exact cause, I recommend you to perform the Power drain procedure by following the below steps:
1.Disconnect the AC Adapter. 2.Remove the Battery. 3.Hold the Power button down for 30 seconds to 1 minute. 4.Install the battery. 5.Reconnect the AC adapter. 6.Turn on the Notebook power.
If the issue persists, it is apparent that the issue is due to hardware malfunction and it requires onsite diagnosis by the technician to fix the issue. According to the serial number "xxxxxxxx" you have provided, our database reflects product number "GM025UA" and model number "tx1219us" and it shows that the warranty of your notebook is expired on "07/08/2008". As the warranty of your notebook is expired, we Email support team are not authorized to set up free mail-in-repair service for your notebook.
At this situation, I recommend you to contact the nearest HP Authorized service provider. The HP trained technicians at their repair centers have an expertise to sort such issues and they will identify the issue and will inform about the exact cause of the issue and also provide the best possible options available in order to resolve the issue.
For your convenience I am providing you the websites to locate your nearest HP Authorized Service center.
Its interesting, they claim to not know that this is an issue, however they have a fix for it that they consistently give to people with the issue. I'm sure you have tried the fix and discovered that it does not work. Their email is correct in that the issue is a problem with the motherboard.
You can add me to the list. My tx1219 notebook has just started to experience this problem.
First it would not restart from sleep, upon a shutdown by holding the power button and booting it back up it restarted.
Then tonight, it would not wake-up from sleep again, so I shut it down holding the power button. Tried to restart it, the power light comes up, the hard drive spins up and all the lights come on, but it doesn't show the HP BIOS screen, it doesn't boot, nothing.
Tried to drain the power by removing the battery and power supply and holding the on button. I tried to start it with and without the battery. Tried and reseated the RAM. I am VERY frustrated, I have some semi-important documents that I was working on today on this machine, and right now its nothing more then a brick with no way to get the files off.
I have already sent a message to HP using the contact site, I referenced the threads on this site as known problems, and of course, like the rest of the users here, the PC is outside of its warranty by a few months.
I was contacted by HP(local, India) to diagnose the machine
my laptop was picked-up by HP from my house on 28th Nov..
Last week I got a call from HP and was informed that there is a problem with some part on the Motherboard.. and the part is being sourced from USA. I was told that I should expect my laptop during the week of 15th Dec..
Today I got a call from HP local service centre that my laptop has been repaired.. and would be delivered at my house today itself.
At 6:30 PM the laptop was delivered to me.
Its really a great feeling to have your laptop back in working condition..
Excellent service so far from HP...
Hope that the machine will not give me any problem going forward...
That service isn't that great. My laptop just died again within a week of it being returned from a warranty repair. Of interest, they claim that they are going to put a different "type" of motherboard into my machine this time. Perhaps they have figured out how to actually fix the issue. Just don't ask them to take responsibility for it.
My computer (a tx1110) started having the SAME EXACT problems about a month after the warranty expired. I'm gonna try sending the e-mails and see what happens. That HP won't acknowledge the problems is unacceptable.
I would like to add my name to the list of broken tx1000's. I too have had a sporadic touchsceen and now have a non-booting paperweight. Blank screen, no boot cycle, but button-lights galore. Mine went out 4 days after my warranty went out. You can go to the HP customer service site and email the CEO directly with any concerns. I did, and you should all do it too!
This failure isnt just a coincidence. They have obviously produced a batch of bad laptops last fall and refuse to rectify the situation. Keep emailing them. Email politely, you'll be surprised with a speedy response.
I would like to update my experience I took my tx1030 for reparation, I paid USD 30 for diagnosing that a mother board replacement was needed, but believe it or not, there were not mother boards available to import! So reparation is not possible by now (maybe these boards are been required frequently, I can imagine why)
I called to the customer support line for Central America (0-800-011-0524) but I received the same answer than countries service guys: there is not any known issue with the TX1000
Finally I wrote to the HP CEO and I receive an acknowledgment Your message has been forwarded to the appropriate group within HP for further review.
Angela, You can wait until it completely dies... it´s just a matter of time.
Seriously, for some of us, writing to the CEO worked. As someone said, do it reasonably but also firmly. I got mine fixed and it´s been working OK for almost a month now.
I did write the ceo today. (The WLAN is already not being recognized and the computer is not booting up correctly either) I also spent over $100 trying to fix this before I found this forum. (I am very upset because multiple reps told me that the problem was due to the manner that I cared for the laptop and never acknowledged that many others are having the exact same problem.) I also spent 3 hours on the phone with HP today getting transferred left and right. Initially they told me my only recourse was to buy an extended warranty (I was told this by a manager) only to then be transferred multiple times over the course of 2 more hours to be told by another rep and his manager that they won't let me buy an extended warranty because there is already a hardware problem. I sent a letter to the ceo.
Not to mention at the end of all of these conversations with HP reps, I was told to just by a USB wireless card because the motherboard connection to the wireless card was obviously bad.
I have had the same issue with my tx1000 and it's beyond it's warranty. I had to pay up the $428 to get a new system board and the hard drive re-imaged. I think the nvidia chips are faulty like in so many other computers they have recalled and for some reason they aren't recalling the tx1000. I e-mailed to hp support and the CEO telling them about this unfair situation to me and to all the other tx1000 owners with the same problem. All I can do is encourage all of you to e-mail the CEO with your issues regarding this laptop. Let's hope for a recall miracle this Holiday Season!
I finally got some resolution to this issue. I responded to the email tech support after following their power drain instructions and asked them to escalate the issue to a case manager. I spoke with a case manager who made arrangements to repair my tx1219us for free. I expect to get a box monday to return the system and will let you know how things work out. Good luck!
ALL of my friends who bought this pc when it came out and have similar problems with HP.
Kudos HP. most of the buyers are still 16~25 years old. i expect ill live to see 60, on average im still yet to buy 15 more laptops in my life (assuming each lasts me 3 years).
My HP TX1000 went though the same stages as several others in this list: first the wireless became flaky, finally dying. Then the machine itself had trouble "waking up" from sleep. Now it is completely dead, as described by others. I tried removing the wifi card, to no avail.
Needless to say, I'm not in waranty anymore, and I hesitate to start the apparently useless process of contacting help, given the various stories I read here.
So I guess I'll wait to see if HP finally wakes up itself.
Now the question is did they replace your RAM and motherboard or just the RAM and why? If this is the problem why are the charging consumer $400 plus for a motherbaord? They need one of there tech support to log on and address the problems with this system.
I had my case escalated to a case manager, and was told that there is nothing that they can do. She said the only way it becomes a "known" issue is if many computers are coming in for the same repair---the problem is why would anyone want to pay $500 to repair their motherboard instead of just getting a new NON-DEFECTIVE computer. So, they won't ever recognize this as a problem, and she could not think of anyone that I could speak with to show them this forum to let them know that it IS an issue.
I'm presently station in Iraq and I purchased a HP tx1000 prior to coming here and exactly 1 year and 2 weeks later, in the mist of finishing my final class to complete my Bachelor Degree the computer crashed.
Of course I was highly upset because this will only hold me back from complete my goals set when I arrived here. Despite this, the thing that disturbs me the most is when I researched your site I seen so many people complaining of the same problem happening to them just after one year. I talked to technical support and they told me I would have to buy a motherboard and wouldn't acknowledge they knew of this issue despite the hundreds of post on HP site on this system motherboard failure.
I just brought a house and pushed for my family to make sure we only endorse HP (own HP desktop, 2 HP laptops, and several other HP products)
I don't have the money and resources to keep getting a motherboard or new computer when mine's stop working especially just after a year. I thinks HP should look into the complaints and not just turn and look the other way because especially through these difficult finical times, the one thing we should be able to depend on is a product from such a highly known and recognized company.
Now I'm here about to fail my final class before completing my Bachelor Degree and will have to pay to retake it because all of my course assignments and required software are stored on this system. Despite all this I will have to pay almost half the amount I brought this computer for to repair it. As useless as this system is, do to all the information I have own the hard drive it's looking like I'm going to be stuck paying for repairs.
I just think that it is unfair, despite all the complaint your website get concerning this issue we the consumer have to come out of our pocket because big companies won't stand up and do what right by us. I'm not asking for a new computer but at lease a recall on a product that has a serious defect.
The Problem:
1st. Tx1000 wont recognize the wireless Card.
2nd. It wont boot anymore!, the lights go on and the fan begin to work, but stays there!, not booting at all.
3rd and final. it dead and cant on anymore.
I have this same problem. But my problem is bit more complicated. I got the model configured and purchased in the United States. Now I live in India and HP says they cannot support this model in India. Which means I have to fly all the way back to US just to get it fixed. And my warranty ran out a week ago or so.
Problem -
1. Wi-fi stopped working first. Used to appear at times and finally died.
2. Booting problem - LED light switch on, fan switches on, but thats it. Everything else is blank. Prior to this happening, my screen suddenly went crazy with a host of rainbow colours appearing on it. When i restart it, this problem seems to start.
3. Extreme overheating - Its a LAPtop, but dare you ever put it on your lap. You can just burn yourself. The laptop can get really hot and I strongly feel this has something to do with the whole issue!
Why isn't HP listening. And the problem exists with people who have bought the laptop in India as well. So it's basically that customers worldwide are facing!
Yep, same problems here. Tx1129ea, 1.5 years old. Purchased in Saudi Arabia. Currently in Australia.
At first, it was just the wireless and overheating. The internal wireless died 1 week out of warranty. I tried everything under the sun to fix it. I abused every HP rep I could to get a repair. But soon realized the arrogance of their staff. I bought a D-Link USB network adapter and gave up any attempts to get a free repair.
But just today, my laptop decides its not going to start up. I use it a lot. But recently I've been having trouble with it in sleep mode, shutting down and now starting up.
So I did some maintenance on it, just removing software and running disk cleanups. I thought it might have been my fault. But it did shut down and start up successfully 3 or 4 times before this problem occurred.
Yeah, I get the LEDs and the fan but that's it. Tried the "Power Drain" suggested above... No luck. I'm seriously out of ideas at this point. A new laptop seems very intriguing right about now.
Any body know of a reputable brand of laptop? I'm sure as hell not choosing HP again.
I clearly understand that HP knows about the problem but is afraid of the economical impact of a massive tx1000 reparation or recall.
Yesterday I called to the HP support center for Central America (0-800-011-0524) just to confirm that the spare motherboard is not available for Latin America, no reasons why, just sorry it is not available, so the reparation of my Tx1030la is impossible even if could pay for it.
Model: tx1120us
Hardware failures: Optical drive(within 1 year), wireless(1 year + 7 months), Motherboard(1 year + 8 months)
I have been the latest victim of this. About a month ago, my wireless worked only part of the time. I always thought it was network problem so I dismissed hardware problem. A week ago, my motherboard failed.
I find it ridiculous that a laptop that cost nearly $2000 Cdn at launch would fail within 2 years. If it takes almost $2000 to buy a laptop that has a lifespan of 2 years from HP, would it cost $5000 to buy one that would last 2 years?
Anyone have any luck negotiating with HP regarding this matter?
Another concern I have is the Tx2000 model. I don't know much but I expect the components and design to be really similar. In one year's time, we will probably see Tx2000's pouring in with the same problems.
After calling 4 times to HP and writing to the CEO, today I was contacted by an HP Quality Control representative to offer an apology about the inconvenience suffered with my TX1030 and the unavailability of the mother board to fix it. He asks me to send my TX1030 to the HP lab, in order to replace the mother board as soon the spare part is available. I just have to be a little patient.
Once my TX1030 be repaired I will write on this forum to inform you about it, and for sure I would write too if not.
As other people on this forum said, keep Calling HP costumer support, write to the CEO using the HP´s web site, politely but insistently as needed.
HP is a big company and for sure they don´t want to lose their costumers, sometime their service is not as easy as we would like to, but they looks to be solving the problem to people who persist by now.
I hope I can get some help. My HP TX1000 died on Monday morning December 22, 2008. I bought it a year and a half ago in June 2007 while I was in the military.
It is not powering up at all. Just lights up when the power adapter is plugged into it. I slide the power switch and the lights around the laptop come on for a second and then nothing! Dead.
I called HP support later in the afternoon and they convinced me to spend $45 to talk to a lady tech. She couldn't tell me what was wrong with my laptop. Basically, she tried to have me flash the bios by turning on the power switch and pressing F1 at the same time. Needless to say, it did not work. I should have known better than to spend $45 for nothing.
After trying it a few times and not getting anywhere, because the laptop is dead, she suggested I send it in for repairs and telling me it would be at least $300 to fix it. She says it is just out of warranty. Great, thank you.
I told her I spent over $1000 for it just a year and a half ago. And this is not right unacceptable.
My friend is going to look at it tomorrow. After reading all these posts from people with the same HP computer power problems, I have a feeling that it may not be just a simple fix like the power adapter. The power adapter is turning on the blue light where the adapter plugs into the side of the laptop.
This is just not right and totally unacceptable that the laptop just went dead in less than a year and a half!
I feel screwed because it is just out of warranty and HP wants to charge for fixing a known problem.
I am amazed at how many people have posted this exact same issue all over the internet. I have followed the suggestion about emailing Mr. Hurd, the CEO and I strongly suggest that everyone else who has this issue does the same thing. This issue will probably never be acknowleged or fixed with assistance from the top.
Im tired to send mails and to call to HP without receiving a solution, simply they do not want to solve the situation. I also sent a couple of mails to CEO and nothing.
What we can do? I posted some info in this forum
Really Im frustrated on how HP is managing this situation.
My tx1000 also has the same problem. Lost wireless, and now won't start. When I try to turn it on, the lights come on for one second and then back off. Just over a year old. I also have been a loyal HP user (using my 2133 to type this message), and want a dependable replacement since this is obviously a defective product. Nobody on this thread buys a notebook with the expectation of having to replace it in one year. HP, stand up to your reputation of high quality service please.
I experienced this very same issue with my TX1000.
First the wireless died (purchased USB wireless adapter at my expense)which worked for maybe a month, then experienced the complete non-booting issue. The laptop is now worthless and I refuse to throw more money at fixing this. Don't even mention that I also lost a 160GB hard drive full of my documents, music and photos.
If the truth be known this laptop never worked well from the very beginning - it gets super hot, it sometimes wouldn't wake from sleep mode without a reboot, and it hung (alot!)
HP should show some integrity and recall this entire line of laptops. It seems that they will all fail in grand style eventually, it is only a matter of time.
There is no permanent fix to this. The only thing they can do is replace your MB with another soon-to-fail MB. So if you're planning to keep this laptop for 5 years, you would need to replace the MB about 3 to 4 times.
When did you purchase your product? : November2007
Product HP Pavilion tx1137ea Notebook PC
Select a problem area: hardware
What is your serial number (SN): CNF7164T7K
What is your operating system?: Microsoft Windows Vista Ultimate 32
Was the CD/DVD writer drive built into the computer when you purchased it? Yes
Problem Description: My problem is that the Tablet will not boot. I have read the problem forum for the tx1000 model and i have seen that i'm not the only one that has this problem. to be frank i am so disapointed with your brand that i will not buy any products from your company EVER and will encourage other to do so by telling them my story
Please provide previous troubleshooting steps, or information that can help HP assist you.: OVER heating ... is leading to hardware Crashes
How would you describe your technical skill level?: Intermediate
I am having the same problem. My computer gets really hot, it randomly shuts down, and the wireless card is not being recognized. I called HP twice today and yesterday and they will not do anything for me since my warranty expired three weeks ago. I even talked to supervisor and after hearing my complaint he said thank-you and hung up.
I had the exact same problem as many of you shortly after my warranty expired.
**THE LETTER I SENT:**
I am writing in regards to the unfortunate experience that I had with my HP
Pavilion TX 1314 laptop.
*Background*
Because of Hewitt Parkerâs reputation as a credible organization, I purchased an HP laptop on October 16, 2007. During the time that my warranty was in effect (i.e., until October 16, 2008), the laptop functioned properly, although not perfectly. It would heat up excessively, and it
would easily lose its network connection. A mere two months after the warranty expired, however, the laptop experienced a grave problem:
*The Problem*
When I turn the laptop on, the LED lights flash; the fan starts spinning - but the screen remains blank. Regardless of the number of times that I try to start the computer, the screen is still blank. When I talked to HP technical support representatives,they said that they could not help me because my warranty had expired. They further stated that HP is not aware of any defects with this particular model. However, many users have experienced these same problems; for example, the following links show online forums where individuals worldwide expressed the same concerns with the TX 1000 series: http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1230095042544+28353475&threadId=1268501
On these forums, it seems that many of these customers found out that their TX 1000 laptop had a defective motherboard. Such a product costs around $500
(Canadian), which is half of the price of the original (defective) product.
*The Solution*
Along with many HP users, I had a problem with this laptop shortly after
my warranty expired. Instead of ignoring this issue, it is essential that HP
provide customers with either (a) an extended warranty or (b) a reimbursement.
*Possible Repercussions*
Assuming that a typical laptop user will change laptops once every three years, customers like me will change laptops 10 times in the next 30 years. Thatâs not all. HP must take responsibility for its defective product; I still hope that your credible organization will deal with this recurring problem rather than ignoring it. Thank you for your prompt attention to my request. If you have any questions, please don't hesitate to contact me.
I didn't mention this in the previous post, but HP immediately responded to my problem, and fixed the laptop within a week. Currently, it is working better than ever before.
Neven123, how did you convince them to get your laptop fixed? Also, did they do it free? If so, could you post your case number so we can refer to it? Thanks in advance.
I also have this booting problem and have written Hp with the same results as everyone else......Their not admitting the problem exists. I will not pay for this repair.
My warranty expired and my TX1000 CTO started to show symptoms. First, my broadcom wireless card could not be recognized. Then, my monitor went dead. Finally, my laptop refused to power on. I wrote to HP's executive management about the problem, and showed them forums where others complained of the same problem. I was contacted by a case manager, but to no avail they refused to help me because I was off warranty. They also stated that there was no known issues and there would probably be no recall any time soon. I have a suspicion that the laptop runs too hot and overheats. I think the motherboard was destroyed.
However, they have put the motherboard of TX 1301 AU, while my laptop is TX1320US. So far it is working fine and have also noticed that the heat has significantly reduced.
Nvidiaâs use of high-lead solder joints and temperatures higher than 70 degrees Celsius are generally believed to be the reasons of the GPU failures reported by the company. The underfill is used to redistribute thermal stress: According to Tu, if âthe underfill has [a] low glass transition temperature, it becomes soft at the device operation temperature, and the thermal stress will be taken up mostly by the solder joints. The solder joint at the corners will fail first.â In each cycle, there is elastic deformation as well as plastic deformation.
My labtop also has the same problem and now the monitor sometimes fade out and eventually turn black with lines (as attached picture). I am very very frustrated.
I face some problem too. how come HP come out a defect product such as this. i just try to switch on more than 30 times. i go to check the bios version but i alreayd upgrade to the latest one already.
Neven123, if it's okay with you, I would like to know the serial number of your product. I called and they said that certain serial numbers are being fixed free of charge. I want to know if my computer is in that range.
hi sir I have tx1003au model [tx1000] laptop which have AMD turion x2 TL52 1600Mhz with nVidia 6150 gpu. The bios version is F.1E . My wireless was stoped working in december 2007 so I went to hp care center they told me this is a hardware fault in motherboard and replaced the Motherboard. Now a days I am facing a problem my laptop is not booting properly,when I am pressing the power button the LED glows blue except the mute and wifi buttons LED they glow orange, and on the screen nothing comes even the boot time HP logo is also not comming. I m facing the exact same prolem which is listed on ur "HP Limited Warranty Service Enhancement" artical which link is
I have TX1003AU Warrenty over "[1.6Ghz Amd turion x2 proessor , nVidia graphics card 6150]" (tx1000) model which have some serious problems,they are listed below.
1- PRODUSING TOO MUCH HEAT. 2- WIRELESS CARD NOT WORKING. 3- AND FINLLY IT NOT BOOTING.
When I am tring to boot this machine after pressing the power button all lights glows blue and the volume's mute button and wireless button's light glow in orange color, screen will not started even the hp logo is not shown on the screen and laptop is not booting up even after 10 minuts.
this all problem may be due to "faulty nVidia gpu" and "not powerful heat sink" whict can't take AMD processor cool.
Hello, I have just received my TX1030 back. HP changed the mother board for free as they offered.
HP has resolved the problem for free to some of us so, any of you that still have a damaged TX1000, do not give up! Use all the possible ways mentioned on this forum to get your Tx1000 fixed for free.
I need only time to know if the new mother board installed on my TX is going to fail too, or the design error is being permanently solved on new boards.
This all sounds horribly familiar - I think I have the same problem. Another name for the list !?
Laptop model: TX1205US date of purchase: September 2007 (16 months ago) - Circuit City, Wichita, KS - I am resident in the UK, so don't know if US warranty would be valid here anyway, but of course it is now (conveniently) expired !
symptoms: Worked fine up until and including Jan 30, 2009 (last Friday). Then switched on Sun, Feb 1, 2009 and ... blue LEDs come on, hard drive and DVD drive spin for a few seconds, fan spins for a few seconds, then all activity stops - blue LEDs remain on throughout and screen remains blank throughout - doesn't even run BIOS code or POST (no beep any more), doesn't even get as far as attempting to boot hard drive, so it can't be a software issue unless the BIOS code is corrupted ! Must be processor, RAM or other motherboard electronics ?
- not sure if there are any problems with wireless internet, but then I don't use wireless connection, so I wouldn't know.
I am using a tx1209au, and i had a same problem as everyone else three weeks back. After trying to boot for like thousand times, i figured out that if you touch the touchpad during the intial startup (as soon as you switch on the power button), it boots every time.
I am not sure if this solution will work on every model but it has been working on mine till date. My guess would be a faulty capacitor which is not discharging properly. And these charges are preventing the booting which explains why touching the touchpad discharges it.
if u can find out the motherboard service center which can change ur GPU chip on mobo.then only the problem can be solved otherwise u have to change motherbord...........
I have a similar story to tell. First my wireless failed and then the laptop died. All this occured 2-3 months after the 1-yr warranty. I have a tx1312au from Hong Kong. I have dealt mostly with HP Support U.S. (telephone) and they would replace the motherboard for $400. Just a few hrs ago I tried Horacio's tip -- that is to send the email to Hurd at the company Info, "Executive Team" part of hp.com. I also found this number online and thought I would call it on Monday 8-5p Pacific time: 1-800-756-0606 (#7). (Another plan if needed is to mail a letter to the HP CA headquarters address.)
and one more unhappy tx1000 (1250eo) owner with same issues: #1 The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager - it happened 1.5 month after warranty expired. #2 There is no video on the computer LCD panel or external monitor - my tx is dead 3 months after warranty over. Preliminar diagnosis by service rep over phone - motherboard fault and no extended warranty for tx series, though the same wireless n/a and no-boot/blank screen problems are within dv series warranty enhancement...
Add me to the list. I'm living in the Netherlands so we can fill the globe with flags for countries in which faulty notbooks are being sold. I own a tx1350ed, and my WLAN network adapter stoped working a week ago (also after te waranty expired). So I think I will also start mailing the support people. It should be clear for HP after reading this forum and it's posts that they have a serious problem at their hands.
Success! See my 2-7-09 reply. Either method should work. I did both. I just called the number today and the matter is settled! On Saturday I had also submitted the information in a form to the Mark Hurd, CEO, webpage as well:(http://www.hp.com/hpinfo/execteam/email/hurd/index.html). But today I thought I would telephone as opposed to waiting for a reply from the CEO webpage submission. So today I called the 800-756-0606 number. "Executive Customer Service".(There was no #7 to press. I think I first asked for Mark Metcalf but his machine was full. I can't quite recall what "choice" I pressed,but got through.) The technician looked me up in the computer and repeated my record but then referred me to the "Case Manager" who arranged for the repair at no cost to me! They may need to order parts from Hong Kong, where I bought it (tx1312au), Oct 07. FYI: The Case Manager said he also handles the email form complaints from the Mark Hurd webpage. Coincidentally, I very quiclkly received a reply from my Saturday submission to the Mark Hurd webpage -- just minutes ago -- and they had forwarded my case to the Escalation Team.
And encounter the same problem with my Hp Tx1213au model
After the warranty expires, i encunter the same dillema, overheating then have to turn on the power a couple of time in order for the vista to boot up and now, my computer lights up, but pitch black screen..
Send the laptop to the shop where i purchase it, agree to pay for the motherboard replacement and pay instantly, the shop even ask me to think twice and offered me a prescario laptop instead..
Makes u think doesnt it, im willing to pay singapore dollars 990 cash and they refuse it.
That make a statement itself, regarding the product..
It boots up OK into vista but hangs consistently after half an hour of operation - usually just as I'm doing an important email.
Strangely the mouse pointer moves normally but applications hang. The mouse pointer stops working a little while later...
This forces me to power down using the power switch.
This product runs way too hot, I strongly suspect that the processor and/or memory and/or graphics card are overheating and slowing down to protect themselves (if they are that smart).
I've noticed that the HD light flickers around once every 5 seconds when hanging so am about to try a replacement disk. and clearly there is a big issue with these tablets - and I wish I'd seen this post before buying a TX2 at the airport this week to replace the TX1000.
J
I called HP Support yesterday morning regarding my dead TX10000. Mine went dead on December 22nd, 2008. Spoke to HP support representatives and team. They asked me if I wanted to talk to the supervisor. And we spoke about our issues. He then asked if I would like to escalate it.
Within an hour Mr. Mikel Nation called my home number and we had a good chat. Hp and any other company needs to stand behind the quality of it's products. Mr. Mikel Nation was good enough to refund the $45. Outstanding!
I had spent for technical support last December 2008. We did everything including flashing the bios, resetting, and taking the battery in and out. All to no avail.
I spent over $1000 on this TX1000. I purchased it while I was at the ARMY PX in Fort Sam Houston, Texas. I need to keep in touch with soldiers, family, and friends. ARMY life is tough at times and we deploy to overseas bases.
Fact is NVIDIA GRAPHICS made bad chipsets and HP knowingly put it into the TX1000 notebooks. NVIDIA has paid HP to replace it's chipset.
I hope HP will remedy our notebooks. Honesty and integrity is hallmark for HP. I hope HP will stand behind it's products.
Just took machine to local repair shop to eliminate the obvious (eg RAM, processor, etc). As suspected, the shop confirm that it is a motherboard failure.
Will be trying to get another company to repair or replace motherboard - some encouraging posts on this forum regarding HP getting laptops repaired, but they don't seem to want to respond to my emails and I have to go to another house to send emails right now. Maybe I need to phone them, but even then I wonder if they would honor a warranty on a machine purchased in the US that is now in UK !
Would be interesting to check this post in a year or so to see if people who have had motherboards replaced experience the same failure again in another year or so !
Also, is it OK to just replace these motherboards or is the pre-installed Vista installation "activated" to a specific motherboard hardware ?
Mine is getting fixed. I just got my box from HP to send it back to them this morning. I have a tx1320us that has the same issue. It turns on and does not POST.
Keep on the Support Reps that you talk to and Make sure that you remain Calm and Be Nice to them they are only allowed to do so much... always ask that they escalate your problem to a technical manager and get them to give you a call back. If that does not work ask to get the case escalated to the Voice of the Customer Department. Its a special group that handles concerns from HP customers that have issues they feel have not been resolved.
I also have this issue with my tx1000. I bought it almost a year ago with a 90 day warranty, didn't extend it since I couldn't afford it at the time.
I trusted that, since I spent so much money on it and always took very good care of it, it would work for at least a year.
Now, there is one difference. I had this issue four months after buying the computer. Then, after calling HP and being disconnected from their technical support line 'on accident', I went to turn it on and it's worked without having this problem again until now. And THIS time the wireless card shutdown shortly preceded.
Also, not sure if anyone else has this issue, but the CD drive keeps lighting up and being checked over and over again after it starts up with the blank screen. The light for the disc (three discs on top of each other next to the power and AC adapter lights) also keeps blinking. The disc drive keeps making a small clicking sound.
Hopefully if HP really is unsure of the reason behind this our posts can help out a little. I really hope we get some sort of formal response to this issue, since it's causing thousands of customers issues.
Even if they were wanting to get money out of us, they'd lose more from how many customers they have lost. So either this is a legitimate claim that they aren't sure what's wrong, or they're just plain ignorant to the basics of effective marketing past the point of sale.
I have exactly the same issue. HP tx1020EA, won't boot at all anymore. Tried all the tips I could find but to no avail. HP Netherlands said they can't do anything about it except send it in for a paid repair. Since I've read that it will be the motherboard which needs to be replaced, I know it's going to be costly.
It's not worth it. What angered me the most is that the dutch support guy, after I forwarded them to this topic, also said that there weren't any known isssues with this product. Read your own forums, HP!
I am very disappointed. Was planning on getting a new TX2 laptop and HP Touchsmart machine (yes, two new machines) but I am taking my business elsewhere.
I'm an Iranian tx1000 owner. Same problem: After a year, WiFi dies, few months after that the system doesn't boot without turning it off and on a few times while connected to power. (doesn't turn on at all when on batteries)
I took it to a repair shop, they said they get 4-5 HP laptops everyday with the exactly same problem (mostly dv and tx series). They said it doesn't boot up because of the defected graphic chip. and the solution is a 200$ repair or a 500$ motherboard change. From what I can see, the problem will occur again after a few months. I see here that some say even a week.
So what's the use?!! Who guarantees that it will work for at least a year after I spend 500$ replacing the motherboard?!!
I can buy a common laptop for 800$, not much more than the repair cost, and I can be sure that it doesn't end up with a dead wifi after year and if it does, it can be repaired at least!
If I have 3 big regrets of my life, one would be buying the fancy HP TX1000.
i guess there r quite a big number of people with same tx1000 issue. I purchased my notebook for Rs. 62,000/- indian currency (equals to $1200 US Dollars). lets not let our money go waste.
Everyone PLEASE MAKE SURE THAT YOU GET A SUPPORT INCIDENT NUMBER EVERYTIME YOU CALL. MAKE SURE THAT THEY NOTATE YOUR SERIAL NUMBER AS HAVING THIS PROBLEM.
If you dont then they will never have the record of the problem.
Mine is being repaired and I hope to have it back this week. I will let you all know if anything has been changed as I took pics of serial numbers and part numbers.
Add me to the list. Bought tx1308ca in January 2008. Hard drive started acting flaky and failed diagnostics in August 2008, HP sent me a replacement. Hard drive or IO probably flaky since purchase as backup HD image failed to install. Contacted HP, support said software out of warranty so would need $40.00 for disks. I have Vista Ultimate licence, so rebuilt using it, and HP downloaded drivers (took days). All diagnostics OK after this, and performance much better, so I assumed everthing was OK.
Not for long, unfortunately.
Took laptop on vacation to Mexico January 20, 2009. Used it briefly for first week, no problem. January 28, in Puerto Escondido with no TV, played a movie from DVD. Next morning, no wireless, no webcam, drive failed BIOS diagnostics.
On return from Mexico, contacted HP Canada support with problems, informing them of known issues reported in this and other forums, only to be told the unit was 23 days out of warranty and I would need to pay $400.00 for repair assuming motherboard problem.
This unit has been nothing but problems. I have spent more hours fixing it than using it. I am NOT going to spend $400.00 to return it to its defective original design state.
well i also have one complain number wen i registered one for my tx1000 same issue. i even told them to check this hp forum for other number of people with same issue. also i mentioned this link to hp complain center for refering for the other peoples issues.
if any1 can establish contact with hp ceo or some concerned person who can help then plz do forward it here or personally. we can show a whole of community with the issue. then only something can b done. going to service centers and fighting individually is useless and wastage of our own time and money.
My problem is not exactly about the WiFi. It was suddenly dead last Dec 08. I brought it to the service center and they didn't know the root cause. The solution was easy as you can guess: change the motherboard.
One guy comments in the post says he also got a problem with WiFi.
I do like HP(after IBM was not in this bussiness), my laptop before was also HP and many my gadgets are HP. (I am brand-minded). But I agree they must take this problem very seriously, or they begin to lose loyal costumer like me in the short coming time.
I replied here on Feb 7 and 9. HP fixed my laptop (tx1312au Pavilion), at no cost to me! Very quickly too. I recommend others to email Mark Hurd (This gets your case to "escalation"). Go to www.hp.com, click (at bottom) on Company Information, Executive Team, email Mark Hurd CEO. I had first the wireless problem, then the motherboard failed. HP sent the shipping box w/i 5 days and fixed and returned it within 1 week!! Excellent service (Be thourough give them all the info S/N, P/N where purchased, etc. Type upto 3500 characters into the form.
Could you please tell me how long did they take to respond to your email. I got one email reply for them asking for more details of my laptop but havent heard from them since.
Like others, even am going through the same. My TX1000, (as if it was designed to) got defective ASA it went OOW (July 30, 2008). Since the Tech Support wasn't much help and the cost of repair was so high, I thought of not fixing this problem, till the time i came across this forum. After reading so many TX1000 Customers facing this issue and to the fact that HP is not acknowledging this issue and taking ownership of this, I've changed my mind. Am gonna fight for it. I know we can win, there are so many of us to prove the faulty product that was manufactured during late 2006 and early 2007. I've sent a mail to the CEO and lets see if i get a response from them on this. Am not going to settle for a Free Repair OR Free Replacement. I want this to be replaced with a different model, not only for me but for everyone of us, who are facing this problem. Tell me why should we settle for anything lesser? Neither we stole the money for this purchase nor we stole this computer. Am sure like me most of you would hate to go for a compromise for your hard earned money. No ways to fix this am gonna pay more as if going through this is not hard enuff. If you believe in me then please check this topic out regularly.
Regards
Saj
P.S â Please visit this forum - http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1316876
Issue and Status
-----------------
Status Light = ON
LCD = Nothing to See
HDD Light - No Activity
Power and battery light = ON
With and without battery (just AC adapter) = Same Issue
Removed single then both memory module = NO Beep
I'd undergone with the same problem after eight months from the day I got it. I sent it to fix before the ending of warranty. However, the same problem occurred again three months later. I don't know how to deal with this laptop anymore. I tried to change OS from Vista to Ubuntu and to do whatever to make it work. However, the same problem keep coming again and again. Finally, today my computer can't turn on anymore. It keep turning off automatically after 2 or 3 seconds after turned on. Also, there is nothing shown in the monitor.
I just want to leave HP a complain.
PS. My laptop is TX1205US.
S/N:CNF7260MCZ
P/N:GA651UA#ABA
I have to say I'm another one who his appearing to have the same issue. My wireless was coming and going for a while but now the card has "disappeared" like many of you have experienced here. I've tried as many of the solutions as I knew how to do (reloading drivers and updating anything i could think of).I'm glad I took the time to look into this since it seems that the next step is for my motherboard to go.
I can't afford to pay for a new motherboard and I am no longer under warranty. Funny that my warranty ran out in January and now I'm having this issue. I really need HP to realize this is a big issue because I don't have the money to splurge on fixing their defective product.
I contacted a local HP branch in adelaide, Australia about my tx1000 and they told me that they will be charging $55 for a diagnosis and another $600 for repairs if the fault was found to be with the motherboard. :(
I just wanted to add my story to this thread as the posts definitely saved me a lot of money. Had the same booting up problems with everyone else (though I didn't really notice wireless issues leading up to the whole problem) and was immediately told by a technician in India that it would cost me $398. He didn't even tell me to check the adapter, try certain buttons or so on. It seemed obvious to me that he had the problem before and knew it was the mother board. There was no way I was going to pay $400 for a repair, and would buy a new laptop over that. So here's what I did: I called the Executive Customer Service Line (1-800-756-0608), explained my problem and asked to be referred to a case manager. The whole process was very orderly and almost secretive, it took a while before I could actually be placed with a manager. But eventually I was transferred and I sweetly explained the situation to the case manager. I definitely told him that I heard of other complaints, possibly hundreds, on one of HP's own forums, and some of these users had their notebooks repaired for free. My case manager told me that HP would look at the notebook and quote me on the repair, at which point I was supposed to call my case manager back with the estimated costs. He told me that HP would "mitigate" my costs, but would not cover it all because my laptop was way out of warranty (About240 days). So I immediately received a box and sent my notebook away on Friday. This morning I called the case manager saying that I hadn't received a quote yet, and he said that my notebook was delivered back to me this morning. He said he entered the repair as fully covered by HP and I paid nothing. Sure enough, there was a fedex package waiting for me when I got off the phone. So it does pay off to be patient and persist with HP customer service.
I should also mention that I sent an email through the Mark Hurd webpage (the link for this is somewhere earlier in the thread) basically using the template that someone wrote out in this thread. Someone else from HP contacted me about that yesterday (over a week later)and was unaware that I already had a case manager. Not sure what was going on I explained everything again, said my laptop was mailed out, and asked what her resolution was. The woman on the phone, who was also a case manager, was quite adamant that HP would not cover any of the repairs, and she didn't have access as to how common a problem this was. She said it wasn't documented as a defective product, and denied knowing about this problem. I explained to her that hundreds of people have this EXACT problem, and she told me that meant nothing, and was the equivalent of believing Wikipedia, as people make up tons of stuff on the net. I basically stopped talking to her and then called back my first case manager from this morning.
So bottom line, definitely try the 1-800-756-0608 Executive number, because the employees there knew a lot more than those who got back to me about the email. It's disappointing that HP still doesn't publicly acknowledge this problem, but at least they have some dignity to cover the costs for concerned customers.
Hi, i own a TX 1232LA witch I bought in Guatemala City in September 2007. Last week my computer failed to boot until the 5 or more tries. I've reinstalled windows from the recovery manager, worked fine just for one day, than it failed again. At least, when it boots, the wifi still works. I took it today to an HP authorized service center, expecting for an answer in 2 days. For the moment, I know other 4 friends who own HP notebooks (TX and DV series) and all have undergone the same issues as the others have posted. I'm very dissapointed with HP, I payed GTQ 14,300 (US$ 1830) for my computer, expecting that it would last more than my previous HP that I had for 4 years.
i have a tx1009 au, which stopped working last february and after a few tries on turning it on it worked. a friend also suggested to take the bttery on the mobo out for a couple on minutes and then try. Last august, the laptop wouldnt turn on after i shut it down. i called hp and they refused to even say anything about the problem. all they kept saying was no one else had reported similar problems so they can't do anything. i was also reading that fault video adapters may have been used in the laptop so im not really sure.
Hi all. My TX 1210ca died after 1.5 years. The same problem - wifi stoped working then laptop stopped turning on. I payed 1100 CAD for this comp. As everybody I'm very disappointed with HP. If company push us to by new laptop every 1.5 years it is better move to cheaper brand name. I got acer 1 week ago on sale from The Source approximately the same configuration (AMD dual core, no Nvidia now) 400 CAD (330 USD)+ acer renewed my factory warranty for 1 year till 2010. The HDD works even quieter. And surprisingly happy with new laptop because anyway it cheaper then 500 USD I would pay for new HP motherboard and no warranty that in 1 year the same problem appears again.
My tx1120us just crapped out with a blank screen. I contacted HP via online chat services. They told me to turn it in to nearest service provider. I paid $1500 for this 18 months ago. I had the lost on wireless, continuous fan rotation, and now blank screen. THe notebook remained extra hot even with the fan always on.
Iâm sad to say Iâve just joined the ranks of dissatisfied TX1000 owners, my wireless modem gave up at the weekend and I came on here expecting to find a simple solution.
How wrong I was, and all this comes after having an overheating temperamental machine that has been nothing but problematic since I got it.
After reading the myriad complaints Iâm left speechless and, dammit, angry at the lack of support that HP are giving this matter.
It's abundantly clear that we have all been sold faulty, sub-standard products and they seem to be arrogantly hoping that the problem (and us, their customers) will just go away.
Do they really think that a company in the current economic climate can treat and retain their customer base like this?
I start my barrage of communication to the support lines tonight and will not let up until I get a satisfactory solution.
I am as well having serious issues with my laptop, a tx1219US... I cannot believe HP has created such a defective product and not acknowledged any of us on these forums. I am sure I am not the last. If they don't do something soon the media will have a field day with this.
i think this is endless.... v have 2 do something abt it....sent numerous emails to hp ceo but i dunt think any one reaches him.... v have 2 find other way to reach this msg to him... may b his private email...
ps: i hv even emailed a link to this page for thm 2 refer the number of consumers existing wit the same issue...hope they revert soon enough....
Model tx1320us as with others just out of warranty by a few months. System started to run hotter and hotter, next the wifi failed. I believe it lasted to just past warranty because I ran it mostly in power save mode keeping the heat level down. Had I ran it in performance mode I believe it would have not made it past warranty.
I have had a tx1080 ea for just under 24 months. This now fails to start up, and before this, lost its wireless amongst many other constant problems which are well documented here and elsewhere.
I believe this product is clearly unfit for purpose given the enormous number of reported problems and users affected.
ADD ME, My TX1000 HP tablet has died the same death. First I loss my WIFI. I had a express WIFI card which worked. About two weeks later the screen went white while shutting down. Now it will not boot up. I am a few months out of warranty of course. HP is sending me a shippment package but after reading all of the same problems that are occuring I'm not sure what to do. HP should stand behind this defect. They acted as if they had no idea of this problem. All they have to do is look on there own forums which are full of the same complaints.$1400.00 is to much to be treared like this. I have two stores full of HP products and if HP does not stand up and fix this they will no longer be my pick. If you search you will find that there is thousands out there with this problem. We need representation!!!!
You will get NOWHERE with the first line support techs they cannot do anything.
If you go on the web and do a chat keep the chat logs they can issue you a support incident number and then you have a written copy of everything that was said. This is extremely helpful in the future. Please be nice to them and explain in detail what happened with WIFI failing then no boot.
When they say that it is out of warranty and they cannot do anything for you ask them to escalate it to the "Voice of the Customer" group.
YOU HAVE TO ASK FOR AN ESCALATION
The "Voice of The Customer" group has the ability to grant extensions to the warranty and have more wiggle room than the normal support and they do not have a direct number that you can be given they call you.
Make sure that you follow up and have names dates and times as well as what was talked about. This is why web chats are awesome for this.
Always ask for supervisors and when they refuse get names and call back. Keep records of who, what, where, when, and why for every conversation you have.
I have same problem, wifi vanished, booting problems, it s a hardware issue, the guy above me he s so happy he got his laptop fixed...but he doesn't know the problem will occur again!!!!
Hi all, I wrote my message by template in "External ceo-communication" and than got call from HP, sent laptop by UPS to service center and today got my laptop re-paired for free. It seems like HP begin resolve this huge problem.
Ok- here's one more. My sister-in-law bought the tx1000 for my brother who has MS and can only use this thing on a good day which are far & few between. After 10 months the motherboard went bad & we sent it back. They claimed to have replaced it. Well approx. 2 months after warranty was up - same thing happened. By brother has probably only turned the thing on a dozen times at most since its first "fix". Now-you all know the next step---- blah blah blah out of warranty. Did have someone call after doing the chat thing. Same thing. Will email the guy that was mentioned earlier & see what happens. This is AWFUL. My sister-in-law could have walked in Walmart & bought a system for 1/3 the cost & my guess is it would still be working. Instead she opted for a so called reputable company for lots more $. If anything comes up that we can do about this problem, please let me know. I'll do the same.
All the people who had their laptop fixed for free, do you have any receipt or emails from HP stating they will repair a out of warranty product for free? If so could you share this emails (personal details can be left out).
I sent a similar email to HP ceo, they sent an email 2 weeks later and also got a call from HP like 3 weeks later. They asked if it was still under warranty or not,( it wasnt ) then they gave me a local adelaide HP service centre phone number. On calling them they said, they will charge $55 just to have a look at my tx1000 and will cost addition $600 if the fault was with the motherboard. I didnt see the point of going all through this trouble if they were going to tell the things i already know that its out of warranty and your motherboard needs replacement.
Anyone who got the free repair please help. Any information will be great appreciated.
Hey - following the catastrophic failure of my laptop (tx1080ea, hot running, lost wifi, lost cd/dvd, blank screening, followed by total death), I'm currently trying to raise the profile of the problems with this machine.
While doing this i found out the useful fact that HP WILL NOT ACKNOWLEDGE A KNOWN FAULT WITH THIS SERIES UNTIL ENOUGH COMPLAINTS HAVE BEEN LOGGED - not with tech support, but with the actual complaints department apparently. As far as i'm aware, this is the only way to get anywhere with the concept that they might officially issue a recall/extended warrenty.
So, anyone & everyone, if your laptop's failed in any way, in or out of warrenty and you've not officially complained about it yet - PLEASE do. I'm not sure if writing to the ceo counts, but well, it can't hurt. For anyone in the UK, place to email is dcvc_emea_en@mail.support.hp.com or call 0191 493 5307 though other countries may be different.
You'll get a fast response - within 24 hours for me, though they strictly only deal with stuff over the phone so don't expect a detailed written response.
Official line that i've receieved so far is that they can't do anything other than a standard out of warrenty repair, which would fix all issues stated, but would cost me a standard fee of £260. As to its life expectancey post repair, they naturally couldn't comment...
I own a tx1000, and i think it's died for good. I went on vacation last summer, (i bought this laptop August 2007), and during my vacation, it had the problem everyone else is having, where the lights flash for 1 second or so, and the fan goes on, but it turns off right after... I contacted HP while on vacation (my warranty was still there), and they asked me to send my laptop in once I got back home. However, it started working again after a day or two, so I just left it alone. Then, it happened once again after I got back, but my warranty was over by then, and again, after I unplugged it completely and left it for a day, it worked again. This time, however, its not turning on again, no matter how long I leave it unplugged (i think it's been 5 days already..) >_<! I'd like to backup my files at least.. anyone know how to turn it on temporarily?
Other problems I've had : 1. the volume icon disappeared 2. Over heating so much that I can't even use it as a laptop because it's much too hot 3. The backup disk burning doesn't even work. I think I wasted 4 good quality DVDs because of that 4. Pressing the touchpad turned my computer off... so I would be using the laptop, and then it'd just decide to turn off because I touched the touchpad.. that problem went away by itself, but seriously was extremely annoying. 5. The screen rotate button would not work 6. I haven't had the wireless not work, but it's been pretty bad wireless,,, all the other laptops in the classroom are able to get wireless whereas my laptop can't even detect any. 7. For a month or so, my laptop would just suddenly decide to turn on in the middle of the night, and it'd wake me up because the fan is SO loud. 8. as above, the loud fan, it's almost as if i had a standing fan going on in my room..
I've reformatted this laptop So many times with in this past year an a half, and it's getting pretty frustrating, because no matter how many times i reformat, these problems still occur...
Although it seems we can contact HP and they may give us free repair even though the laptop is out of warranty, I'm not even sure if i want to send it in and have it work for, what, 2 more months?
I think I will still want to give it a try though, would someone mind giving me the full details on how they got a free laptop repair from HP?
And if you've had any of the above problems, it'd be great to hear about them, since so far I haven't heard of anyone else with the touchpad problem..
HP in the UK have refused to consider my complaint. Some more information to help get these problems resolved:
HP will not consider forums as valid evidence of user experience. The direct quote from the complaint team was 'they're just a free for all.' This misses the point of people posting here because the usual channels fail them.
Again, the key thing here is to register your complaint. Although the team cannot confirm numbers, the key thing is volume of valid complaints received. If you've repaired your laptop, or even if you've given up, log your complaint as this will bring the issue to the eyes of HP in a way they recognise. It's the only way to make these issues we are sharing legitimate.
Also, of interest, if you are a UK resident, contacting the CEO's office is unlikely to be of much help.
We were told that repairs carry a three month warranty, so if your machine does fail again swiftly, be sure to follow this up as it may be you are covered.
I'm afraid that I gave up trying to get a response from HP, as I just needed my machine running again as quickly as possible, as I use it for work and although I usually stick with something like this, I'm afraid I just didn't have the time on this occasion to keep chasing them. So, I got CRM in Manchester, England (www.crmsys.co.uk)to repair it (I would recommend them to anyone in the UK) - as suspected, it turned out to be a failed graphics processor chip on the motherboard, which they replaced, tested and couriered to and from my doorstep for £166-75 including tax, which isn't too bad all things considered. Now I know exactly what fails, think I will try and purchase a couple of spare chips and resign to the fact that I will have to replace it every couple of years, or rather my buddy who has all the surface mount soldering gear will ... maybe a socket could be fitted into the motherboard, so that it's a quick job to change the chip when it fails. I know it's not an ideal solution, but if it means I can get it going again quickly whenever it goes down, it might be the way to go.
My tx1000z has exactly same booting prolem and the wireless adaptor became unfunctional recently. My warranty is expired so I send an email to CEO office on the following web page:
Almost the same day, an email reply was received:" Your message has been forwarded to the appropriate group within HP for further review." About 10 days later, a case manager contacted me by email and phone. She agreed to repair my notebook and the cost is zero.
Hello, You can add one more to the list(Pavillion tx1000). My daughter-in-law asked me to take a look at her laptop (tx1410us series). She needs it for her business. It's not starting at all. You move the on button and a couple of leds light for a second and then nothing. I think the dvd drive starts to move also. I've tried all the tips and suggestions but nothing helps.
I was a bit hesitant to post any positive news here on HP forum, because I do not want to âhelp HP outâ as the very little help I was getting from HP itself. But, I thought I should be more generous to the frustrated folks out there with HP laptops.
Here is my ultimate solution. For those who have blue LED lights but a black screen, you can use a towel to wrap your laptop for an hour or so and let it heat up. Unplug the battery thou in case it might explode. After that, unplug the AC adapter, and let the labtop cool down for another hour or so. Several people have reported that this method worked. And several attempts, it worked for me too. It is unbelievable, but you should definitely try it. You have nothing lose after all. Donât expect HP will come up with anything helpful anytime soon.
I guess it worked because the laptop gets so hot inside the towel, the heat melts the solder joints again. Logic is: The heat initially breaks the connection can also connects it again.
But still, at this point, your laptop is still very vulnerable to heat. What to do next? REDUCE the HEAT!!!
Method1, Underclocking the CPU Use Notebook Hardware Control, or any other similar software You can download it here, http://www.pbus-167.com/ Once it is installed, set the profile to MAX BATTERY. Please refer the above web site for detail. After that, you computer might run slower, my CPU now always stays at half of the maximum clock speed. But the result is, the temperature of the CPU is under 60C most of the time. It was over 80C running normally before, sometimes even over 90C. That was probably why the wireless card died followed by the black screen.
Method 2, more intimidating, laptop mod, If you followed Mighty ABACUS guide, you might be able to bring the temperature down by about 15C, which is significant. I have not tried the mod yet, so I do not know the actual effect on mine. http://forum.tabletpcreview.com/showthread.php?t=8875.
The point is, once you have the screen back on, you want to reduce the heat.
Now to the wireless card! Some people claimed that formatting the laptop and installing windows again, XP or VISTA will get back the wireless card, but I think it is not the new installation of windows that brings back the wireless card. It might be the heat that was generated during the installation of the windows that does it. I noticed the heat that generated by the laptop can thermal shut down the laptop. I experienced that several time. Now, without using ice pack under the FAN (lower right corner), I will not be able to install windows one shot. If you were able to get the wireless BLUE light back on again, you might want to never let the laptop reach high temperature again. If it is still amber, heat might give it back. (just my thought, could also be a software fix, but not likely). I do not want to heat up my TX1000 again just to get back the wireless card, so mine is still amber. Iâm using a USB wireless adapter now. You might want to get an Expresss card wireless adapter, most of which are 802.11N, and is quite expensive at this time. But it is much more compact then the USB adapter.
Iâm using XP by the way. And I only had the black screen once after I used the towel method a couple weeks ago.
If you every have a black screen again, (I did once), try to cool you laptop down before you use the towel method again. That was what I did (once there was a black screen, I let it sit for about an hour), and it was back on again after that.
Hopefully you can post your results here after you tried anything I mentioned above.
Problems started with wireless connection which I tolerated for a year and last week my HP did not reboot after downloading updates - power is on LED light is on black screen and... silence. Cooling it did not help AT ALL. It was coolled down and started maybe 50 times. At the repair shop i was told the motherboard was dead. And I agree it IS very convenient for HP that all probs start just when laptops are used for a little more than a year. In addition I live abroad where there is no HP dealer... I am tempted to say more, but words that can actually tell what I feel and think of HP may be offensive to the audience.
HP, You have lost another customer. I am a computer technician who builds/repairs and help consumers make purchasing decisions.
I openly told people that my HP laptop was great! I loved it. Even when the WiFi stopped working, I was ok with it. If HP actually reported this issue was a pre-cursor to my laptop not booting up I would have sent my laptop in RIGHT away to be repaired while under warranty. But since I never used WiFi, I let it slide... then a couple months after my warranty expires, dead laptop.
So now I am stuck with a $400 bill to fix my laptop with the same defective by design parts. So am I to pay $400 every year or so now HP?
If HP does not act on this soon, I am willing to let everyone I know/work with my experience with HP. You are not just losing one customer here HP, you are losing many future potential customers.
I am asking everyone else who reads this post, to post here that you will do the same.
I just had the same problem as everyone else. I am 5 months past my one year warranty and all of the sudden the wifi started acting up and this morning my tx1000n will not boot. The lights flash, the fan works but nada.. No HP logo, no BIOS, and the external monitor gets nothing as well.
It it seems very ironic that everyone on this board has had the same exact issue at almost the same exact time.
Are you reading this HP? I am not sure how many identical issues have to happen to hit your recall quota, but you need to get on the ball before you lose a lifetime customer.
Now I have to weigh if it's worth paying out of pocket to have a known hardware flaw fixed, or buy another laptop.
Last week I wrote to HP http://www.hp.com/hpinfo/execteam/email/hurd/index.html requesting to fix my laptop for free. Got an autoresponse that my complaint is being considered. I am planning to call them in a a day or so. I need my laptop badly but it is a matter of principle now to make them recognize that this prob is a hickup on their side.
I have an tx1030la and after 18 months of use it died. I talk and chat to HP but there's no solution i have to take my tablet to the official support here in Salta, Argentine; and pay for something they knew for more than a year that was a manufacturer problem.
I went through this drama early in Jan this year with my tx1314au, luckly it was still within my warranty.
The service report came back from HP stating that the mainboard and CPU had been replaced.
It is obvious that heat is the issue, I'm monitoring my system right now and the temps are alarmingly high. At this rate I'm going to need another mainboard replacement next Jan!
I will never buy HP again after talking to the Case manager. She kept saying that I am out of warranty and there is no known issue about TX1000 models. Bye Bye HP! I will be a lenovo fan from now on.
I talked to HP SUPPORT (and doesn't support anything) and they told me I have to wait at least a month for a motherboard replacement. Can U believe it!!! If anyone had get a replace, can tell us if the notebook were ok and for how long?
Fernando, yeah my board got replaced, it took about 2 weeks (which I thought was good as I'm in New Zealand). It seems to be working just as well as before it died, I've had it back for about 3 months now.
I never kept an eye on the temps before my tablet died, but I did notice it ran quite a bit warmer than other laptops I've owned.
Now that I have it back I monitor the temps, and have also undervolted the CPU to make it run ~20'C cooler which is nice. I've included a pic: red box showing my tablet before undervolt, blue box after. This might give it a bit more life, but is not really an ideal solution to the problem we all face.
I bought a TX1000 in nov '07 and was working fine until july'08 when suddenly the wireless card stopped working. Called HP and they told me it's a driver problem, I downloaded the drivers and updated the bios, nothing happened. I even restored the laptop to factory default, and after many calls, HP told me it's the card that is defective and wanted to sell me a new wifi card for 147$CA which would not have solved the problem since the card is working properly, but it is not recognized by the device manager. I resigned and bought an external wifi USB. But that's not it... in december '08, 1 month after the warranty period, i was not able to start the laptop (same problem as described above by some users). HP is aking me now to pay 400$CA for repair (said they need to change the mother board and that this will solve the problem). HP and its suppliers should really recognize the problem since it's unfair that we pay for the incompetency of others. I used to trust HP, my company is using HP and we buy more than 400 laptops a year from HP, but this might change if HP continues to ignore its customers...
I bought a TX1000 in nov '07 and was working fine until july'08 when suddenly the wireless card disappeared. Called HP and they told me it's a driver problem, I downloaded the drivers and updated the bios, nothing happened. I even restored the laptop to factory default. After many calls, HP told me the card is defective and wanted to sell me a new wifi card for 147$CA which would not have solved the problem since the card is working perfectly, but it is not recognized by the device manager. I resigned and paid 90$ for an external wifi USB. But that's not it... in december '08, 1 month after the warranty period, i was not able to start the laptop. the blue lights appear and the fan starts but nothing happens. HP is aking me to pay 400$ CAD for repair (said they need to change the mother board and this will solve the problem). This tablet is not well designed, the AMD processor, Windows Vista, and the nvidia cards does not seem to work together causing overheating and some damages. I am surprised that the support center at HP is not aware of these problems, or doesn't want to admit it. it's unfair that we pay for someone elses errors. HP should act ! I believe some people are even ready to share the costs 400$ is too much for a garantee of only 90days !!!
My aunt's laptop is currently with me for the same reasons - wireless card will not work and it doesn't boot/reboot. As an electronics technician I know this is obviously an error on HP's side, and I'm sure she would be happy to get some kind of compensation as I'm sure all of you would as well.
I highly agree with all the claims and strong opinions that HP should hold responsibility for the serious problems being encountered with the TX1000 series laptops. Now i usually purchase a new computer every 8-12 months, and previous to experiencing the issues with the TX1000, i had a previous laptop which developed lines on the screen. HP refused to accept responsibility in that case as well, but i let it slide. However, with the new TX1000 the problem are very serious and are became effective fairly soon after purchase (sooner than i expected any issue of this monstrosity would occur). Now like most of you i agree that HP must take responsibility for these issues. Well one small way which i have began to play my role is i have not purchased an HP computer as i had planned to, and i have stopped using my HP printer. I will not purchase a single HP product again until HP decides to accept full responsibility for the following problems:
1. Serious Boot Problem
2. Failure of Wireless Adapter
HP MUST RECALL THE TX1000 LINE OF PRODUCTS!
Now like many of you i have seen HP's creative ads on TV, and i can only assume that HP has benefited from those ads. Well now i think its time that HP receives some PRIME TIME TV coverage which they probably wont enjoy as much.
Following the failure of my tx1080ea I posted here to outline HP's responses to the problem and my complaint. In the UK the complaint was rejected as my machine was out of warranty; I contacted the CEO's office but did not get a reply, and I was told by the customer complaint team that there was nothing that could be done except paying for a full repair.
After this, I contacted The Guardian, a national newspaper in the UK, who have a consumer rights editor. The contact outlined my problem, the widespread nature of the issues (with a link to this forum), and HP's response, and asked if they could help.
They contacted HP who immediately re-opened the complaint and may be investigating failure rates more fully. HP have also now offered a full and free repair of my machine with a 3-month warranty following repair (because they would like to close the complaint, but not in acknowledgement of a problem).
HP would not listen to an individual complaint but are clearly sensitive to media enquiries.
and i was not as lucky.when i called they knew i was calling from overseas and did not listen to me at all though my complaint was escalated to a higher management level. they even doubted that i purchased my laptop in america (which i did). and this IS the last HP product in my life.
I talked to HP today and the agent said that HP is in the process of looking at the TX1000 series laptop to see if there is any issues. She also said that there is the known issue of the blank screen and HP is look into it. She also said that if more people post on the threads and send emails to the CEO, it will increase the chances of them issuing a recall.
Here's another incidence of the issue. I have a HP TX1110US laptop. I first lost my wireless adaptor coupe of months back. And yesterday, I had the booting problem. The system powers on and dies in less than 30 secs and no action after that.
This is really bad on the part of HP given that so many users of this series have the same symptoms and problems.
How about creating a Facebook page or even a YouTube video that can spread this message?
There are blogs that are there talking about their experiences with TX 1000 series laptop. You have to just do simple search on google to find them. For eg. search "tx1320us complaints"
I have TX 1320 series laptop, mine has died twice. Though repaired for free every time. But am I happy, the simple answer is NO. I have lost trust on this product, though I still have trust in their people. Someone for sure will react to this and ensure that these laptops are recalled.
I AGREE WITH THE YOUTUBE/FACEBOOK idea, I SAY WE GO FOR IT!
AND YOU KNOW WHAT I SAY WE ALSO CONTACT THE 'GLOBE AND MAIL' AND SEE IF THEY ARE INTERESTED IN HAVING A STORY ON HP'S LACK OF CONCERN FOR THEIR CONSUMERS AND HP'S FAILURE TO RECOGNIZE A MAJOR PROBLEM WITH THE PRODUCTS THEY ARE SELLING!
JUST LET ME KNOW IF YOU ARE SERIOUS AND I WILL HELP YOU OUT BECAUSE I AM COMPLETELY FED UP WITH HP'S LACK OF CONCERN FOR INDIVIDUALS, AND I AM APPALLED HOW THEY ARE TRYING TO SUFFOCATE THE ISSUE BY SATISFYING INDIVIDUAL COMPLAINTS.
WE MUST ALL SEND AN EMAIL TO MARK HURD! THE MORE EMAIL WE SEND DISCUSSING OUR COMMON PROBLEMS THE HIGHER A CHANCE OF HP RECALLING THE LAPTOPS WHICH ARE WIDELY KNOWN FOR HE DISPLAY AND WIRELESS ISSUES!!
PLEASE SEND YOUR EMAILS AND WE WILL HOPEFULLY SEE SOME LIGHT IN THIS CASE AND HOPEFULLY ON OUR LAPTOP SCREENS.
My TX1000 is a causality. It is hard to believe that so many of these are failing and nothing is being done. It was a great tablet, and I have 5 other HP laptops, but I will be done with HP. A company that chooses to ignore an issue this large does not deserve loyalty from customers. Please share you experience with others, this is costing many of us many hard earned dollars!
I emailed the CEO maybe 3 weeks ago, and I still haven't gotten a reply.
It seems like more people are encountering this issue lately and they are either starting to ignore these complaints, or hopefully, are looking into the problem and considering a recall. It looks like Hp is just going to ignore any individual complaints that don't affect their company image.. I agree that we should start something that will let everyone know about this problem, it might be the only way that we can get response from HP.
Even if they are willing to fix my laptop, I do not believe I will purchase anything from HP again. Not only are their products defective, the main problem is that they are unwilling to address these problems and not taking action to keep their customers satisfied.
My laptop is seriously just sitting there on my desk, it is absolutely useless.. I also don't have backup for some of the files on my computer... just looking at it makes me disappointed. As of now, I have to use a extremely old desktop..
Could anyone recommend some other brands that are more reliable and have better customer service?
I can't believe that they give a solution to you, HP CENSURED, that give me hope to continue calling HP if a get the same luck. For the others user that are suffering this "ISSUE" don't STOP, continue fighting till HP recognize its BIG FAIL!!!
Now, i am having the very same problem. And as usual HP simply refuses to acknowledge this and a chipset issue. I own a HP Tx1220US. Damn i dont know why i even bought this piece of crap. :(
Dear friends in misfortune, I don't know why HP USER 44 get a solution about this "ISSUE" and others like me don't. Beside, HP, told me that there is no report that the notebook has manufacturing trouble, so I propose to everyone that have this problem to sign below demanding HP a solution. I'll start:
I HAVE A DEAD HP TX1030LA AND I DEMAND A REPLACEMENT
Dear friends in misfortune, I don't know why HP USER 44 get a solution about this "ISSUE" and others like me don't. Beside, HP, told me that there is no report that the notebook has manufacturing trouble, so I propose to everyone that have this problem to sign below demanding HP a solution. I'll start:
I HAVE A DEAD HP TX1030LA AND I DEMAND A REPLACEMENT
my Hp Tx1000z got the same booting problem(black screen) on Easter day. I don't know what to do. Talked to the tech surpport, $398 to fix it. I don't think I'm going to spend that much money on it since I've already paid more than $1200 purchasing the thing. There is a good website www.hplies.com where I found some good knowledge about why my computer has the booting problem- the faulty chip set. May we all get a refund or free repair on our tx1000.
Since I began working for HP in 1997 I have purchased nothing but HP computers for my entire family - until today. Yesterday my daughter's HP tx1000 suddenly would not boot or display anything on the screen, and she has an important presentation to give monday. She is a PhD student the University of Wisconsin Madison cancer research department, (people actually do use these devices for important things). We looked up the problem determination procedures on HP.com and were able to rule out a problem with the power adapter, power draining, and memory card seating. That left motherboard. I asked her to call HP support at the number given on HP.com. She found out that she needed to spend $45.00 before support would even listen to her problem! This is outrageous, because the answer HP support "would" have given is that the computer needs to be sent in for an out-of-warrantee, (just barely), $400 motherboard replacement; that's cold!
So today I lent her the money to buy a Mac Book Pro, undoubtedly beginning a new tradition at our home. I still need someone to tell me how to fix the Tx1000 I just inherited. It's just over a year old and it was expensive.
Add me to the list. WiFi dies, then system overheats, lights go on, no boot.
It looks to me like HP is ducking this issue big time. This thread is on their own HP forum and they maintain that they don't know anything about it? Until it becomes more expensive for HP to ignore the problem than it is for them to fix it, we'll never get a fix.
So, let's figure out how to make this cost more to ignore than to fix. Does anybody have an actual count as to how many people are actually having this issue?
Further to my post on March 12, when I was quite happy about my laptop having been repaired, I switched it on last night and found it has failed again, with exactly the same problem. It has lasted less than 2 months since the repair, so still in the repair warranty period, but completely unusable if it is going to fail every few weeks !
So sad. Same thing here. A mother board was replaced while under warranty due to wifi adaptor problems. Now 7 mo past warranty wifi is gone and IT finally DIED. Sent email to CEO, thanks to you guys, and bought another laptop, just in case HP wont fix IT. Good luck to everyone.
My TX1320US is going to repair for the SECOND time... my wifi board died yesterday and now I am using an external dongle.
I've just learned that there is a chonic problem with the wifi board solders which end up melting after sometime.
Today I'll call the warranty again but I am afraid it is due already. Noticing that there are so many others complaining about the same problem with NO SOLUTION.
I'm looking for a new laptop to replace my now dead and useless tx1000. I went to the HP shopping site, but my heart just wasn't in it. I found myself instead drawn to cyberpowerpc.com, specifically to the Gamer Xtreme M1. I can only assume that HP did some sort of a marketing study that made them figure it would be more profitable to screw their loyal and supportive, long-term customers, but I can't follow the reasoning. It's well known that every happy customer will tell approximately 5 others; an unhappy customer, maybe 15. As a person who still owns HPQ stock I am dismayed. How could it have not been better for HP to give tx1000 owners a $300 credit on a new HP laptop, rather than make enemies of their customers?
I also have a tx1000..It started with the wireless card going out...then a week later no screen and no boot..all the leds and drives are working just no screen....I contacted them also..they told me it was my fault because I did not get an extended warranty..and If I did want it fixed it would be 398.00....I can't believe the issue they have and will not do anything about it...Lukas
On April 25 I send an E-mail to Mark Hurd but I just receive the generic answer...
Thank you for taking the time to send HP your comments. We apologize for the difficulties you've experienced. Your comments have been forwarded to the appropriate people within Hewlett-Packard for their information and review. Your input is important to us. I don't understand how they keep denying the problem instead of fixing it????
Yup... same problems as everybody else. It's ridiculous that this is issue is so persistent and consistent over such a long period of time and yet it has not been properly recognised by HP.
Purchased the laptop in December of 2007 and I first had the broadcom wireless adapter 'disappear' a few months ago, and after a lot of frustration, I sent it in for repairs and got it back in fine working condition.
And I am today with my wireless not working once again. The problem has changed slightly, but bottom line is that I cannot connect, wirelessly, to any networks.
Sometimes, I can connect for a few minutes when it will suddenly change to 'limited connection' and eventually drop out completely. And other times, it just won't detect any wireless networks at all.
I rang up HP of course, and that's right, they wouldn't even speak to me because according to their system, my warranty was expired when I did in fact purchase a warranty extension.
I guess I'll write a lengthy email later, or make an angry call. For now, frustration leaves me exasperated and I can't be bothered...
I would like a refund this time, HP. I can't stand another instance of this persistent problem. How can it be ignored for so long?
i also have this problem with tx1000 (in UK) if all tx1000 have same mother board eventually all will fail. all people can do with problem is register it with HP, maybe the numbers will force them to take action.
Just wanted to chime in and speak on behalf of the tx 2000 owners out there. First to give you some background I have IT experience through building computers on my own as a hobby for the better part of 8 years now. I purchased my HP Pavilion tx2000z in March of 2008 happy as could be. There were multiple issues with the computer keyboard in which i had to send back my computer for repairs twice over the span of 4 months. But, unfortunately, these issues never made me regret purchasing this computer until my WLAN just went out. This happened last weekend at the 1 year and 45 day anniversary of which I bought the computer (lucky HP). Looking at the message boards my WLAN card suffered the safe fate as the other tx 1000's. My wireless internet was doing just fine until last sunday when for no reason my computer could not find the card. After trying to track it down in device manager, checking my BIOS, and trying multiple times to reinstall the drivers i'm on the verge of throwing in the towel. This sounds like a hardware issue to me. Not to mention the multiple articles about defective NVIDIA chips that seem to be floating out on the internet. Seems weird that my wireless went down right after the year mark just like everyone else's older models. Any solutions I'm open to. Now I'm frantically running around trying to back up my data (I work in Finance) before my laptop suffers the same fate as the others. If nothing is done I'm going to make my first HP purchase my last.
Professional Laptop Case = $60
Auto/Airplane AC Adapter = $120 (failed after 4 months, time for HP to ship replacement...10 months and counting)
Knowing that Your $1299 HP Laptop will soon be bricked after 1 year and 45 days....Priceless
I've had the same problems as everyone else has. I purchased my tx1219 in Aug07. Had booting problems in Sep08. It finally stopped booting Oct08, 2 months after warranty expired. After six months of back and forth with them and saying that I would have to pay to get it repaired!
I too am having problems with my tx1305us.. Last week, the wireless went out. After a few days, I got the infamous "non-booting startup" problem, so as of now, my computer is absolutely worthless and unuseable.. Roughly 3 months out of warranty.
I plan on calling and emailing, but am expecting the same lack of proper response that everyone else has received.
I just wanted to add my name to the list of very unhappy tx1000 brick owners. HP should choose to acknowledge and remedy this situation.
And btw, they had to replace my motherboard twice within warranty for other motherboard issues..
I've had the same problems as everyone else has. I purchased my tx1003au in April 2007. Had booting problems in oct 2007. then they had changed its mobo after 15-20 days.
Again Its finally stopped booting June 2008, 2 months after warranty expired. After six months of back and forth with them and saying that I would have to pay to get it repaired!
Finally got HP to fix my TX1215NR for free and got it back on 5/8. On first boot up, it was hot as shit on "High Performance" power setting. A few forums suggest using only the "HP Recommended" or "Power Saver" settings, which really reduced the temp. I'm kinda hopeful my laptop lasts more than 3 months...
I'm having a similar problem with my notebook and have sent HP an email about it. Will advise if I hear back and what HP would say. Thanks for setting up this post. At least I'm informed of what's going on.
I have been following up with HP about my TX1220US since about a month now and no one has bothered to get back to me with some reasonable answer. Lets see, i am still waiting. :(
I received an e-mail from HP laptop support, the tech's name is Tulisha, she said "Raymond, I assure you for the total problem resolution, though it may take very few transactions of communications between you and me, but I am confident that I can resolve this problem." She even sent me to a link, http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00372748&cc=us&lc=en&dlc=en&product=3444235 ... I did what was requested and still no boot. I just replied to the tech because I was told that the tech is "eagerly waiting for my reply." I thanked this person and asked when I'll be expecting the box to get it shipped back to HP for repair. Let's see what they say.
I understand that your HP Pavilion tx1228ca Notebook PC is not booting up.
At the outset, I apologize for the inconvenience that this issue may have caused you. I appreciate that you have forwarded your concern to us and given us a chance to assist you in regard to this matter. I, on behalf of HP Total Care take ownership of your concern. I will definitely assist you in this matter up to the best of my abilities.
The most possible cause of this issue is that some hardware part may have gone bad.
Raymond, I appreciate all your technical efforts put in to troubleshoot this issue.
As we have diagnosed the issue and it was found that it is a hardware malfunction behind the reason of the issue so it was the last resource, which is to take your notebook on service for repair.
For this, I request you to please contact our HP canadian team with the help of following number-
It is our intention to resolve any issues our customers experience with HP products quickly and satisfactorily in accordance with their warranty agreement. We recognise that you are not happy with the information given to you by one of our Customer Care agents regarding the failure of your HP Pavilion Notebook, and thank you for taking time to pass on your comments to us.
It is unfortunate that your product has developed a fault outside of the 12 months manufacturers warranty period. However I am writing, with regret, to confirm that we are unable to offer a free repair or exchange unit. Our obligations to you as the end customer are as detailed in the warranty statement that accompanied the product when you first purchased it, and such warranty cover has since elapsed.
If you feel that there has been some breach of your rights as a consumer, this is a matter that should be taken up with the retailer from which you purchased the system.
Kind Regards,
Cameron Johnstone
I am very upset as my laptop TX 1000 costed 1099 £ and I bought it in June 2007, November 2008 started with the wireless adaptor problems and then it did not boot anymore..
I've also sent a letter to HP CEO Mark Hurd via their online form ... below is the response that I've received about my inquiry.
On behalf of Hewlett-Packard we apologize for the recent frustrations. We appreciate your taking the time to let us know your thoughts on this matter. Your message has been forwarded to the appropriate group within HP for further review.
Thank you,
CEO Customer Relations
Have not heard back yet, will advise if I do and how it goes. I'm just surprised with this case because HP used to be good in dealing with issues like these.
----- Original Message -----
From: "Raymond Santos"
To: "HP"
Cc: "Raymond Santos"
Sent: Tuesday, May 12, 2009 5:07 PM
Subject: Re: Re: Re: Re: HP Pavilion tx1228ca Notebook PC e-mail support - {ticketno:[8024979430]}
> Good day Rahul,
>
> Your suggestions did not work, obviously because I can't even boot the
> machine. Have you or any of your colleagues read the link that I put in my
> request. The link on the HP forum site located at
> http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=1268501
> ?
>
> Can you or anyone from your team that has corresponded to me make a comment
> in regards to all the HP customers that're having the same problem.
>
> Thank you, I'm expecting to see a post from HP on that site.
>
> Best regards,
> Raymond
>
> ----- Original Message -----
> From: "HP"
> To: "Raymond Santos"
> Sent: Tuesday, May 12, 2009 12:40 PM
> Subject: RE: Re: Re: Re: HP Pavilion tx1228ca Notebook PC e-mail support -
> {ticketno:[8024979430]}
>
>
>
> Dear Raymond,
>
> Thank you for contacting HP Total Care.
>
> After going through your e-mail I understand your issue that your notebook
> boots with blank screen.
>
> Please accept my apologies for the difficulties you encountered with your
> technical issues. I assure you that your situation is not indicative of the
> quality service HP is capable of providing. I sincerely appreciate your
> taking the time to share your experience with us.
>
>
>
> I truly regret any inconvenience this matter may have caused. We value you
> as our customer and your satisfaction is very important to us. I sincerely
> appreciate your taking the time to share your experience with us. Your
> comments are very important to us and will assist in making improvement.
>
>
>
> The reason behind your issue is system files corrupted.
>
>
>
> Required troubleshooting steps are given below:
> Power drain.BIOS default.System restore in safe mode.Recovery.
>
>
> STEP 1:
> POWER DRAIN: -
>
>
> 1. Take out the AC adaptor from the notebook as well as the battery such
> that there is no power supply.
>
> 2. Now press the power button for 30 sec. (NOTE: - Pressing the power
> button will not switch on the system.)
>
> 3. Put the battery and the AC adaptor in the notebook and turn on the
> laptop.
>
>
>
> STEP 2:
>
> BIOS Default:
>
>
>
> I would like you to enter the BIOS by pressing F10 key repeatedly without
> wasting a second and check if there is any display. If there is a display
> then we will set it to default.
>
>
> Restart the Notebook and keep pressing the âF10â key from the keyboard
> (âF10â button is ion the top of the keyboard, it is a single button)
>
> The BIOS is displayed.
>
> Press âF9â key from the keyboard and press enter key (âF9â button is ion the
> top of the keyboard, it is a single button).
>
>
> Note: You may get a prompt stating that the BIOS is getting set to default
> and will ask you to select âYesâ or âNoâ. Select âyesâ and pres the enter
> key.
>
>
> Press âF10â key from the keyboard and press enter key (âF10â button is ion
> the top of the keyboard, it is a single button).
>
>
> STEP 3:
>
> Enter Safe Mode at startup
>
> Follow the steps below to start Windows Vista in Safe Mode.
> Remove all CDs and DVDs from the computer.Restart the computer.At the first
> screen on restart, before the HP or Windows logo appears, press the f8 key
> repeatedly.
> After entering the safe mode enable system restore,
>
>
>
> Enabling System Restore
>
> To enable System Restore, follow the steps below.
> Click Start , Control Panel , System and Maintenance , and then System .
> Under the Tasks pane on the left side of the screen, click System protection
> . Grant permission to continue, if prompted. The System Properties window
> opens. In the Automatic restore points section of the screen, under Create
> restore points automatically on the selected disks , select the checkbox
> next to Local Disk (C:) (System) , click Apply , and then OK .
> CAUTION: Do not select the drive or directory labeled (D:). This partition
> is reserved for HP System Recovery.
>
> You have now enabled System Restore.
>
>
>
> If the notebook issue still persists then please go through the steps given
> below:
>
>
>
> STEP 4:
>
>
>
> To perform recovery using recovery partition, please perform the steps as
> follows: -
> Boot the computer into the recovery manager by tapping F11The message
> âWindows is loading filesâ appears on the screenâWelcome to Recovery
> Managerâ appears on the screenClick on âAdvanced Optionsâ at the bottom of
> the windowSelect the option âSystem Recoveryâ Ã Click on NextSelect âRecover
> without backing up the dataâ Ã Click on NextNow the recovery process would
> be initiated
> During the process of the recovery, the notebook would be asked to
> re-start
> Follow the on-screen instructions, enter all the basic information, click on
> next on each screen and the notebook would be set up.
> OR
>
>
>
> To perform recovery using HP shipped recovery disk, please perform the steps
> as follows: -
>
>
> Insert the CD and boot the computer into the recovery managerThe message
> âWindows is loading filesâ appears on the screenâWelcome to Recovery
> Managerâ appears on the screenClick on âAdvanced Optionsâ at the bottom of
> the windowSelect the option âSystem Recoveryâ Ã Click on NextSelect âRecover
> without backing up the dataâ Ã Click on NextNow the recovery process would
> be initiated
> During the process of the recovery, the notebook would be asked to re-start
> (If more than one disk is available, follow the instructions to insert the
> different CDs)
>
> 8. Follow the on-screen instructions, enter all the basic information, click
> on next on each screen and the notebook would be set up.
>
> This should resolve the issue. If you need further assistance, please reply
> to this message and we will be happy to assist you further.
>
> For information on keeping your HP and Compaq products up and running,
> please visit our Web site at: http://www.hp.com/go/totalcare
>
> Sincerely,
>
> Rahul
>
> HP Total Care
>
> ***Do Not Delete Service Ticket Number***
>
> {ticketno:[8024979430]}
>
> ***Do Not Delete Service Ticket Number***
> Our advice is strictly limited to the question(s) asked and is based on the
> information provided to us. HP does not assume any responsibility or
> liability for the advice given and shall not be liable for any direct,
> indirect, special, incidental or consequential damages in connection withthe
> use of this information. Always back up your data.
> For more information, including technical information updates, please visit
> our Web site at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to this
> email. As a prudent reminder, do not insert credit card details or other
> financial information in any e-mail replies.
>
>
> Original Text
> From:"Raymond Santos"
> To: "HP"
> CC:Sent:05/12/09 15:59:37Subject:Re: Re: Re: HP Pavilion tx1228ca Notebook
> PC e-mail support - {ticketno:[8024979430]}
> Hello Amrapali,
>
> Thank you for taking ownership of my case. I don't understand, the last time
> I contacted HP Total Care, I need not call any number, I was just issued a
> CSO for the repair. There was nothing about "because country basis HP repair
> service procedure is different, so if we are bound to create a service for
> your notebook."
>
> Please clarify the difference, thanks.
> Raymond
>
>
> ----- Original Message -----
> From: "HP"
> To: "Raymond Santos"
> Sent: Tuesday, May 12, 2009 11:37 AM
> Subject: RE: Re: Re: HP Pavilion tx1228ca Notebook PC e-mail support -
> {ticketno:[8024979430]}
>
>
>
> Hello Raymond,
>
> Thank you for contacting HP Total Care.
>
>
>
> I understand that your HP Pavilion tx1228caNotebook PC is not booting up.
>
>
>
> At the outset, I apologize for the inconvenience that this issue may have
> caused you. I appreciate that you have forwarded your concern to us and
> given us a chance to assist you in regard to this matter. I, on behalf of HP
> Total Care take ownership of your concern. I will definitely assist you in
> this matter up to the best of my abilities.
>
>
>
> In response to your query, I would like to request you to please contact on
> the phone number which is provided in previous e-mail, because country basis
>HP repair service procedure is different, so if we are bound to create a
> service for your notebook. For this, I request you to please contact our HP
> Canadian team with the help of following number-
>
> 1-(800)-474-6836
>
>
>
> If you need further assistance, please reply to this message and we will be
> happy to assist you further.
>
> For information on keeping your HP and Compaq products up and running,
> please visit our Web site
> at:
> http://www.hp.com/go/totalcare
>
> Sincerely,
>
> Amrapali
>
> HP Total Care
>
> ***Do Not Delete Service Ticket Number***
>
> {ticketno:[8024979430]}
>
> ***Do Not Delete Service Ticket Number***
> Our advice is strictly limited to the question(s) asked and is based on the
> information provided to us. HP does not assume any responsibility or
> liability for the advice given and shall not be liable for any direct,
> indirect, special, incidental or consequential damages in connection with
> the use of this information. Always back up your data.
> For more information, including technical information updates, please visit
> our Web site at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to this
> email. As a prudent reminder, do not insert credit card details or other
> financial information in any e-mail replies.
>
>
> Original Text
> From:"Raymond Santos"
> To: "HP"
> CC:santosraymond@hotmail.com Sent:05/12/09 15:07:42Subject:Re: Re: HP
> Pavilion tx1228ca Notebook PC e-mail support - {ticketno:[8024979430]}
> Thank you for taking ownership of my request, Vinay. Have you looked at the
> forum link that I've put in the e-mail and can you tell me why I have to
> call HP Total Care if I already have contact with yourself and the previous
> person, Tulisha. Last time I was just issued a Hewlett-Packard Customer
> Service Order for the repair.
>
> Raymond
>
> ----- Original Message -----
> From: "HP"
> To: "Raymond Santos"
> Sent: Tuesday, May 12, 2009 10:58 AM
> Subject: RE: Re: HP Pavilion tx1228ca Notebook PC e-mail support -
> {ticketno:[8024979430]}
>
>
>
> Hello Raymond,
>
> Thank you for contacting HP Total Care.
>
> I understand that your HP Pavilion tx1228ca Notebook PC is not booting up.
>
>
>
> At the outset, I apologize for the inconvenience that this issue may have
> caused you. I appreciate that you have forwarded your concern to us and
> given us a chance to assist you in regard to this matter. I, on behalf ofHP
> Total Care take ownership of your concern. I willdefinitely assist you in
> this matter up to the best of my abilities.
>
>
>
> The most possible cause of this issue is that some hardware part may have
> gone bad.
>
> Raymond, I appreciate all your technical efforts put in to troubleshoot this
> issue.
>
>
> As we have diagnosed the issue and it was found that it is a hardware
> malfunction behind the reason of the issue so it was the last resource,
> which is to take your notebook on service for repair.
>
> For this, I request you to please contact our HP canadian team with the
> help of following number-
>
> 1-(800)-474-6836
>
> In addition you can also visit
> http://welcome.hp.com/country/ca/en/contact_us.html
>
> For information on keeping your HP and Compaq products up and running,
> please visit our Web site
> at:
> http://www.hp.com/go/totalcare
>
>
> Sincerely,
>
> Vinay
>
> HP Total Care
>
> ***Do Not Delete Service Ticket Number***
>
> {ticketno:[8024979430]}
>
> ***Do Not Delete Service Ticket Number***
> Our advice is strictly limited to the question(s) asked and is based on the
> information provided to us. HP does not assume any responsibility or
> liability for the advice given and shall not be liable for any direct,
> indirect, special, incidental or consequential damages in connection withthe
> useof this information. Always back up your data.
> For more information, including technical information updates, please visit
> our Web site at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to this
> email. As a prudent reminder, do not insert credit card details or other
> financial information in any e-mail replies.
>
>
> Original Text
> From:"Raymond Santos"
> To: "HP"
> Sent:05/12/09 14:33:08Subject:Re: HP Pavilion
> tx1228ca Notebook PC e-mail support - {ticketno:[8024979430]}
> Hello Tulisha,
>
> I've followed the steps in your website in regarding the AC adapter and
> reseating the memory modules and the notebook still does not boot up.
>
> And below are my responses to your questions:
>
> 1. Does computer hang during booting?
> Yes, the computer boots up with a blank screen, I don't see the HP logo when
> it boots up. I only see the blue lights indicating that the notebook is
> powered on. I'mable to eject the cd-rom during this time but still the
> machine does not boot up. As I've indicated on my email, I have experienced
> a similar problem with other HP notebooks and if you're able to go back to
> my original message, you'll see the link from the HP forums that I've
> included, that forum have a lot of people having similar complaints as mine.
>
> 2. Is there any error message?
> No error message.
>
> 3. Since when are you facing this problem?
> It's been about a weeknow.
>
> I'm glad you are confident that you are able to resolve my problem, please
> let me know when I'll be expecting the repair box for this. Thank you for
> acknowledging the problem and offering to get my notebook fixed.
>
> Best regards,
> Raymond
>
> ----- Original Message -----
> From: "HP"
> To: "Raymond Santos"
> Sent: Tuesday, May 12, 2009 10:17 AM
> Subject: RE: HP Pavilion tx1228ca Notebook PC e-mail support
>
> Hello Raymond,
>
> Thank you for contacting HP Total Care.
>
> From retrieving your e-mail, I can understand that you are experiencing an
> issue with HP Pavilion tx1228ca Notebook. And the issue is that your
> notebook doesnât boot.
>
> At the outset, I apologize for all the inconvenience this matter might have
> caused you and atthe same time I greatly appreciate that you have forwarded
> your concern and have given me a chance to assist you with this matter.
>
> Raymond, I assure you for the total problem resolution, though it may take
> very few transactions of communications between you and me, but I am
> confident that I can resolve this problem.
>
> In order to resolve the issue, I would suggest you to please visit the
> website link mentioned below and perform the necessary steps there in. The
> document is graphically represented for easy understanding.
>
> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00372748&cc=us&lc=en&dlc=en&product=3444235
>
> Note: Clicking on the link may give an error. Pick the full address and
> paste it in address bar.
>
> If your issue still persists, I request you to please reply us with your
> observation with the questions mentioned below. This will help us to
> understand the situation better and to resolve the issue in timely manner.
>
> 1. Does computer hang during booting?
>
> 2. Is there any error message?
>
> 3. Since when are you facing this problem?
>
> If at any point of time you feel difficulties in performing the
> above-mentioned steps, please get back to me. I am here to assist you.
>
> Raymond, I want to make sure that the information provided above, answers
> your question. Please reply with your observations and results because it
> is important that I resolve the issue in a timely manner. I am eagerly
> waiting for your reply.
>
> If you have any additional query, please feel free to let me know. I will
> try to do my best to assist you.
>
> For information on keeping your HP and Compaq products up and running,
> please visit our Web site at:
>
> http://www.hp.com/go/totalcare
>
> Sincerely,
> Tulisha
>
> HP Total Care
> ***Do Not Delete Service Ticket Number***
> {ticketno:[8024979430]}
> ***Do Not Delete Service Ticket Number***
>
> Our advice is strictly limited tothe question(s) asked and is based on the
> information provided to us. HP does not assume any responsibility or
> liability for the advice given and shall not be liable for any direct,
> indirect, special, incidental or consequential damages in connection with
> the use of this information. Always back up your data.
> For more information, including technical information updates, please visit
> our Web site at http://www.hp.com/support.
> HP doesnot require you to send any financial data in your reply to this
> email. As a prudent reminder, do not insert credit card details or other
> financial information in any e-mail replies.
Similar results to others.. I quickly escalated my complaints to a Case Manager, who then offered to give me a 50% discount on a new motherboard. Obviously, this was not an adequate offer for me, and so I refused. I could not get any info out of her regarding the possibility of a recall in the future.
I find it ridiculous that they would consider a 50% discount a fair compromise. Why would I pay hundreds of dollars (even with the discount) to "correct" a problem motherboard by replacing it with an exact same motherboard, which of course will have the same problems down the road? If I were to replace it, this would be the FOURTH motherboard on my machine. That averages out to be one motherboard every four months. They want me to pay for that kind of quality?
I'm not sure what my next actions should be yet, but I am definitely not done with my complaints.
First of all I'd like to say I registered an account just to post my complaint on this forum, and I'll follow up by submitting a formal complaint to HP CEO Mark Hurd. Same problem here - brief power-on (<1sec) and then immediate shutdown. I'm actually on my second motherboard, and the freaking thing managed to fry the week before my final exams both times.
First motherboard experience:
Similar issues as everyone above: started with wireless card failure, progressed to other issues, finalized with brief power-up followed by death. Called support, made the rounds, the computer was still under warranty and I got the motherboard replaced free of charge. Didn't hear anything from them for two weeks and then finally got an email informing me that I owed HP $400 for repairs (there were scratches on the plastic casing, I believe, and this prompted a complete replacement of it) that they performed without my consent. They forced me to pay the tab and then shipped my computer back to me.
Second motherboard experience:
My second motherboard abruptly failed last December right before final exams, screwed me over in that respect, and it just so happened that I was one (1) month out of warranty. I called support, got shut down, was told I'd have to pay for the repair expenses out of pocket (which I was not willing to do), and I went about my business sans my tx1000.
My HP TX1000 is giving serious problems. First the touch pen wont come out from the side, the touchscreen wont work, it heats like a laundry iron and my wireless device just went dead. I just been using it for bout a year and i found im not the only one with this problem. Hp should address this problem ASAP or people will stop buying their products.
I bought my tx1000 in 2/2008. Today (5/17/09) my wifi light would not turn blue/on. After spening a few minutes researching this issue on the internet and wasting 3 hours of my life with HP tech support (downloading drivers, flashing the bios)they told me I had to send the laptop in for repairs $400 because the warranty had expired 75 days ago.
I pointed out to the very nice service tech (Ashaq from India) to all the blogs and including the hp.com support with all the issues affecing the tx1000. He said a recall and free repair had been issued for other models but not the tx1000. He added, HP was aware of all the blogs regarding the wifi issue.
My xt1000 is also starting to freeze up, I feel that after reading all the problems and the wifi issues is just the first sign pending a complete system crash, I regret ever buying the xt1000. Not because it's having issue....because HP doesn't stand behind it's product and knows they have a manufacture defect issue and should extend warranty. Like in the case of Microsoft and the xbox 360. Microsoft stepped up after all the mass amount of customers starting writting and making the problem known.
Maybe HP will step up and help it's customers even if the warranty has expired.
My tx1410us died today. Wish I would have looked at forums ealier. My wireless went out in april. Two weeks after warranty:( Chatted with hp support no help or indication anyone else was having same problem. Could live with that, but now just led lights. Also had problem with p key right away and pen would not go into computer properly. Very disapointing that hp is not doing the right thing and fixing these rather expensive bricks. They will lose alot of very good customers.
1.Your Tx1000 wont recognize the wireless Card. 2.It wont boot anymore!, the lights go on and the fan begin to work, but stays there!, not booting at all.
1.Your Tx1000 wont recognize the wireless Card. 2.It wont boot anymore!, the lights go on and the fan begin to work, but stays there!, not booting at all.
Luckily I bought a 2-year warranty. Unluckily, I can't find the papers and HP doesn't seem to have it in their system so I can't talk to support! My wireless went out, but I fixed that by buying an external wireless card. One day, it just started working again without my external wireless card so I returned it. Now my computer randomly freezes and gets lines on the screen so I have to keep rebooting. I will hunt down my warranty and try to send it back. However, motherboard problems aren't covered under mine..? Zineera
I opened this thread and my heart sank. I have the same wireless problem as everyone else. To have this happen to a 1.5 year old pc is outrageous. I canât see investing $380 in a pc with this many problems. I am done!
Add me to the list. I purchased my tx1327cl from SAM's Club in Southern California in November 2007. Around February 2009 (about 3 months after warranty expiration), the system froze and when I tried to reboot it... well, you know what? I am having the same problem that everyone is having. No boot!!! After some researching in the WEB, I actually stayed up all night trying to turn the computer on and off, on and off, on and off.... for about 5 hours! It got rebooted eventually, and I left the computer on constantly since then, until my friend referred me to a computer geek who was known to be able to fix many computer problems. Since he lived in Arizona, I had to turn it off to send it to him. A week later, I got my computer back with message, "Nothing can be done. Was unable to turn it on. Not even once!". I gave up after awhile and the computer stayed off for 2 months. I bought another HP dv701267 couple month ago (I like HP products: I have 4 HP printers, 2HP desktops, 2HP laptops). I was working all night with my new computer and decided to give another try with tx1327, to my surprise, it did boot up but I am not going to turn it off because I am afraid. I saw this blog and I am very dissapointed with HP and I do share all of your frustrations. I wish HP will do something about this matter because I don't want to loose faith in HP products.
I too have the same problem which occurred around 15 months from purchase.
Just thought i would post in case HP look at this forum to get an idea of the scale of the problem. I have spoken to quite a few of their call centres and all i have been offered is the out of warranty repair. The most concerining part for me is that nobody seems to want to take details of the problem so that they can compile any data of how often this problem is occuring.
A. Same problems with tx1220us, problems began to occur right before warranty expired:
1. overheating, PC turns itself off
2. failure to detect wi-fi
3. failure to detect DVD-CD rom
B. Same experience with HP customer service, spent hours on the phone only to be told that I would have to pay for repairs because there are "no known issues" despite the proliferation of complaints on HP forum and other technical sites.
C. Action taken - I sent complaints to:
1. HP Support email: support.hp.com
2. HP headquarters fax: (650) 857-5518
3. Federal Trade Commission: ftc.gov
Given the number of complaints for the same issues/model, it is difficult to conclude that the problems stem from operator error, especially since the tx1000 models share a faulty component with the HP dv series, which HP already recalled. HP indicated that they have been "reviewing" the problems - from complaints they've been receiving since 2007. To date, no resolutions have resulted from the review.
If HP is truly unaware of the problem (which is hard to imagine, given the enormous amount of data on the web and on this HP forum), then bringing this to the attention of HP.
I know some have already filed complaints. Let's work together as consumers to resolve this frustrating issue.
If you pay for a product, it is not unreasonable to expect it to work.
I have a hp pavillion tx1000z CTO NB. Just like most of you its mother board went out right out of warranty. I keep callling 1-800-756-0606 as someone else did who got some positive results. I have been getting a busy signal all afternoon. Does anyone have better phone number to call? Also, has any one had problem getting the stylus pen in and out of the computer?
i purchased 2 tx1000ns in november 2008 and just like everyone else, within a month of my warranty expiring, one of the laptops had the same booting issues. 2 months later, my other computer had the same issue.
As far as I can see, many people are having the same issues. However, NOTHING is going to happen if you don't take action - no recall, no repair, nothing. So here's what you can do - which some of us have already done.
I had the same problem with many of you. Slide the power button on/off many times to get the laptop to bootup. Eventually it refused to boot. All I got was the usual LED's on, fan on then goes off and no LOGO on sreen.
After reading all the issues I followed one of the links that described a problem with the NVIDIA chips, specifically the graphics controller. It seems that there is a problem with the solder balls under the chip that separate from the chip caused by the thermal stresses the laptop endures.
Following that lead I removed the motherboard and injected solder flux under the graphics controller (Southbridge) and reflowed the solder balls. I also did that to the memory controller (Northbridge) just in case there was also a solder issue with that chip.
I partially reassembled the laptop slid the power switch and voila 3 beeps. It's alive!! Three beeps means a memory problem ( The memory modules were not installed). Finished reassembly and the the laptop is working again. Had one problem with the DVD drive but I fixed that by pushing the DVD drive in as far as it will go (some force required, moderate force doesn't work to seat it properly).
Unfortunately most of you do not have the skills or access to the equipment I have in my lab. If you wish to attempt the above, you may use a common paint remover heat gun (as long as it can heat the board up to 260C) and does not blow too strongly as this may blow the small parts off the board. You will also require solder flux (the electronics type), I prefer rosin flux diluted 50/50 with isopropyl alcohol. Also an infrared thermometer is required so you'll know when to stop heating.
Antistatic measures must be used. If possible use precautions to prevent static discharge from damaging the motherboard. You can cover the surface of the table with aluminium foil. Always touch the foil before touching the motherboard. If you don't want to do that you can neutralize static by touching one of the metal connectors on the side of the motherboard before handling it.
Put masking tape on the LCD screen to protect it from being scratched by the removal of the motherboard. It's a good idea to use a digital camera to record the disassembly process so that you can reassemble the laptop properly.
Step 1. Disassemble laptop and remove motherboard. Be careful not to damage the cables that are connected to the motherboard.
Step 2. Mask off area around the NVIDIA chip, top and bottom so as not to melt the plastic parts around the motherboard. Use aluminium foil, shiny side on the outside.
Step 3. The IC is surrounded with what looks like epoxy so you will have to find an opening to drip the flux mixture under the chip until it comes out the other side. Soak up the excess with toilet paper.
Step 4. Heat the bottom of the chip first to around 150C then ASAP heat the top to 260C (monitor temp with infrared thermometer) hold there for 20 seconds. Remove heat and then let cool naturally. Make sure to do this on a heat resistant surface.
Reassemble and see if you endeavour is rewarded.
Have fun!!
PS. Don't forget to clean out the CPU fan and heatsink While you have the motherboard out) with canned air or a vacuum cleaner in reverse. Vacuuming the air outlet may not remove all the dust and lint. If you have to remove the CPU heatsink ( the best way to clean ) you will have to re-apply heatsink compound to the CPU. Remember discharge static from your body before touching the motherboard.
The last poster suggested some pretty drastic do-it-yourself measures. In my experience dealing with crappy, overheating, expensive computer equipment, namely the XBox360, these resoldering hack jobs never work. If you are just about to recycle your tx1000 - well maybe.
I tried another solution, and so far so good. I got in contact with a legitimate depot-level repair facility that understood the problem with the tx1000. They rplaced the problematic GPU with one that is properly soldered. They did this using proper automated equipment, and it was accomplished in a little over a week. I sent the entire laptop and did not have to open the case. My total cost was $200 including shipping both ways. I have a 90 day warrantee, and the tx1000 works. If it continues to do so I will be better off than if I had bought an extended warrantee from HP, because clearly swapping motherboards that have the same fault just means you are endlessly having the same problem and don't have a usable computer in your hands.
I am watching this thing pretty carefully. I do not have the BIOS upgrade that runs the fan at full speed all the time. I have loaded the free fanspeed application, and I have observed the GPU temperature. The highest I have seen is 95C, typically 75-85C. The case and CPU temperatures are likewise 65-70C pretty much as soon as it is turned on. These are high temperatures, but pretty much goes with what is packed ito a small space in the tx1000. It runs cooler and quieter under battery power. If I use it in tablet mode on battery, oriented like an 8.5x11 sheet with the exhaust coming out the upper left, the GPU stays at about 72C, and I'm not really conscious of the fan.
Considering the small size, the reasonably useful tablet configuration, (for browsing), and the good wireless performance, I have decided that the tx1000 was worth saving at $200. It's kind of hot and noisey sitting on my lap while on AC power, and the touch screen is marginal, but I am no longer so angry about being left by HP with absolutely no options. The things I don't like now, considering the machine's age, are things I should have observed when I bought it. I admit the tx1000 wasn't my most inspired buying decision.
The depot repair place I used is called Compu-genie. They are located in Miami.
I have a TX1000 with a faulty DC jack.. Is it possible if the power pin in the DC jack breaks off to send a power surge through and fry the motherboard???...
Add me to the list. This has to be freaking recalled soon. Today my computer just died. Yes, at first it was the WLAN which did not work. It started to work one last time after I hibernated or restarted once. I then looked at solutions to get my WLAN back. One of the solutions was to reinstall the drivers using the Device Manager (not the install from hp.com). One day I saw the Wireless Switch in the Device Manager, the next day I did not. Yesterday, my computer was fine (with the fact that it didn't have the WLAN). Today it died on me... To be honest, I'm just a 16 year old kid that doesn't have money to keep investing on laptops. I'm still gracious that my old HP laptop works...It seems as if they were built better back in the days.
Oh and John E...Please tell me how everything is working out for you now. Thanks.
This is to follow-up my previous posting regarding depot-level repair of the tx1000.
I am still pleased with the results of this repair. Rest assured that, (excepting if the tx1000 explodes and takes me with it), I will post here about any problems I have.
When I was negotiating with Compu-genie about this repair I was told that there was an additional $10 charge if the GPU needed to be replaced, and I was charged the higher price. I can't personally verify that they actually did the work they said they did, but previously there were spurious lines on the screen and now there are none. So long as the tx1000 continues to function, (and it didn't before), I guess I don't mind if they incanted ancient tomes in the name of Marduk to fix it.
The tx1000 continues to run hotter than my other laptop, a ze2000, but that isn't a fair comparison; because the latter is big and clunky with a slower CPU, less memory, and it's running XP Professional instead of Vista 64-bit Ultimate.
I like to run the tx1000 on battery, because of yet another of its interesting design flaws. If it is configured as a tablet in portrait orientation you can either have the fan exhaust in the upper left corner, where is assists the natural convective flow of the hot air out of the machine, or you can have the exhaust smothered and burning a hole in your right leg. But with the former configuration the power connector is digging into the left leg, and that connector is not very robust to start with. So I put the tx1000 on the charger when the battery is low and leave it hibernating. I also put it down for a nap if the GPU temperature stays much over 90 degrees C.
John E. The information you provided was very helpful since I live in Miami, FL.
I called Compu genie and spoke to a tech.
I got a quote of $160 to replace the bad nvidia card.
As many under customers, my tx1000's wifi stopped working and the problems only got worse. At this point, the laptop doesn't want to turn on. Maybe after 10+ attempts it turns on only to have the screen freeze after a few minutes of use.
The compu genie repair cost seems reasonable compare to HP's request for $400
Nov. 2007 - I purchased the tx1320us for $1250 after rebate.
8 months later.
July. 2008 - Cooling fan started to rapidly click, as if loose. Aug. 2008 - Wireless card became occassionally unresponsive.
Sept. 2008 - Screen remained black for 10-15 min. at start-up. Sept. 2008 - Wireless card stopped working completely. Sept. 2008 - The fan's clicking became extremely loud. Sept. 2008 - Made 6 calls to HP over a 2 week period. I told them I was having problems with the wireless card, the cooling fan, and the GPU. I suspected there was damage from overheating. After several troubleshooting sessions with each session lasting between 1-2 hours (including 1 instance when I held my phone next to the fan and the rep. replied that it sounded like a beat up Volkswagon), HP agreed to send me a box for the service center.
Oct. 2008 - Received box, and shipped box to HP repair center. Oct. 2008 - Box sent back. They said they could not duplicate the problems. Nothing was fixed on the laptop. Oct. 2008 - Laptop screen finally dies completely. Oct. 2008 - Called HP again, and after another 4 calls, they agree to send me another box.
Nov. 2008 - Warranty expires while laptop is still being serviced. Nov. 2008 - Box sent back. They said they only replaced the wireless card and fan. They said that the screen was working when the laptop arrived to their service center.
Dec. 2008 - Screen dies again. Called HP and at first they told me that my laptop is out of warranty, and they tried to refuse me service. However, I knew that according to HP policy, if a computer is serviced, the service has a warranty of 90 days, even if the original warranty expires. After speaking to 3 reps, and after telling them their own policy, they agree to send me a box. This time, I specifically said to, "add a note for the service center to repair the motherboard because it is overheating!!" Dec. 2008 - Received box, and shipped it out to be serviced.
Jan. 2009 - Computer is returned. Form from service center reported that the motherboard was replaced, and that it was damaged from overheating. Jan. 2009 - Called HP to inquire about getting an extended warranty plan. They refused to give me that standard price for the plan, they offered me a plan double the standard price. I suspected that they knew the problem would likely happen again.
July 2009 - Everything is still working fine. However, I do worry that the motherboard will become damaged again because of overheating.
From my service report forms, and 20+ hours of troubleshooting over the phone, I concluded the following:
1 - No problems with the software. All drivers were properly installed. I had to do 2 factory restores to reach this conclusion. 2 - Wireless card itself was defective. 3 - Laptop's extremely hot temperature can easily damage the motherboard. In my case, the soldering on the GPU was damaged. This is a known issue with the NVIDIA chipset on this laptop.
The only bright side in my case is that because my cooling fan became loose, the overheating problem happened a few months earlier than it should have. "Luckily" the loose fan sped up the motherboard damage so that it happened while I was still in warranty. Just to give you an idea of how hot the laptop got... the first time I had a "minor" burn, it left a painful red mark on my thigh. The pain lasted for a few hours, but the red mark lasted for about 10 days. The heat also damaged the finish on my wood desk.
To help prevent my laptop from overheating again, I bought a glass desk, and a raised cooling platform for my laptop. Hopefully this works, and prevents the motherboard from dying anytime soon.
Thank you for reading my testimonial. Signed, Carlos.
Thanx for the info sir, but is there yet any solution to this as of now?
What i got done is purchased extended warranty for Rs. 5600/- INR(US$ 110 aprx), upto december 09. Got my motherboard changed under it now its workking fine, but temperatures are still a follows (normally)-
CPU - 50-65 C HDD - 45-60 C GPU - 80-110 C -using hwmonitor.
i also have made numerous calls n mails to the hp care but they are actually careless about us. Dont know why they dont want to acknowledge this model defects. As you can see my readings its still issue with the nVidia chipset. My laptop(tx1003au) gets so much heated at rare that we can prepare a toast on it. Isnt there still any way out to put this thread to the CEO or any concerned person?
I talked to a case manager named Michael yesterday about it, because like so many others of you my screen went black with the LEDs and fan running, He said that HP is only seeing a trend of about 2% of tx1000 with this problem and they won't even consider doing the extended warranty program till it hits at least 5%.
We here at Direct Fix Pc Repairs understand the issue and have found a way to repair this issue that HP so blindly denies. We use a method we found in msn videos and youtube
here is the link for you to see
We offer a service in which we do this long process for you and have your TX back in order (showing bios in other words a successful boot, we are not responsible for the OS we do not touch that part) or your money back.
i have the same problem with the tx1000 just 3 day ago. i email the CEO and someone call me back today just to tell me that i have to pay 430 for the same exact problem as every1 else does anybody have experience dealing with this?
my tx1000 wifi card also just died after 18 months without any problem (but i also had 4 or 5 unexpected sudden shutdown last week) - this is due to a faulty motherboard.
My tx1000 has the same problem as well, I have it for about 18 months already, actually, the wireless card had problems starting a year ago but I chose to ignore it since I could use a external wireless adapter. But just 3 days ago, it has the problem about the blank screen as everybody here is talking about! HP should recall this model since this is a faulty motherboard issue. A ~$1200USD Laptop shouldn't only last for 18 months!!!
yes, also a victim here... TX1202-AU owner from Manila, Philippines...
the issue started with the same symptoms mentioned throughout this thread, and then some... busted wireless, graphics glitches, extreme overheating and so on...
fortunately enough for me, i was able to pinpoint the REAL problem by process of elimination. since i have another laptop with the same specs (different brand, though), i proceeded to dismantle all of the parts that were interchangeable which i felt were causing the problem... tested the hard drive, RAM, wireless card, almost all of the parts that could be tested on the other laptop... even the processor (which was a bit difficult to remove because of the lock). to my surprise, all of these "busted" parts worked fine on the other laptop! since there was also no video on my screen, this prompted me to check what the real issue was by taking a look at the GPU.
i searched online for nVidia GPU problems for the TX/DV platforms (which, btw, was my original suspicion, not the wireless). all the hits i had gave me the same answer... there IS a problem with the the GPUs, however nVidia "was not free to discuss the matter any further" as to what the real problem was, and the proper course of action. so, upon reading these pages (i even unearthed an online petition requesting all manufacturers that used these "faulty" GPUs to 'fess up along with nVidia), i decided to go a bit deeper in as to how the GPU was actually connected to the TX's motherboard.
now, for the people technically capable, please read on... for those who aren't, let me apologize, as there would be no easier way to describe the next part...
the GPU was indeed causing the problem due to the poor design of the heatsink connecting both the processor and the GPU together. for those who have already opened their systems, you may notice the big gap between the contact head of the GPU and its heatsink (about 2mm by my estimation), and is only connected by a gummy substance that looks like double adhesive tape (that's the thermal compund). this contributes to the OVERHEATING issue that crippled our beloved TX's/DV's. btw, the GPU is connected to the motherboard via a Ball-Grid Array (BGA, in short). this means that there are no visible leads which are easily resoldered in case of a broken connection (they pretty much look like a pad sitting on a couple of ball bearings permanently soldered on the pad, but are soldered on the board only by lead sauter). if you do the math here... system running, then overheats because of poor heat distribution due to the gap between the GPU and heatsink... the GPU will lift off the motherboard (or at least some of the connections), which in turn making you lose any visual on the LCD and rendering it useless.
now why does this mess up the wireless card, you ask? it's because the GPU and the wireless card are pretty much sitting on the same BUS interface, which is being controlled by the nVidia nForce chip controller. so, if the GPU fails, the wireless may or may not fail (which for the most part, it failed anyhow).
good thing about it is, i've managed to unearth some helpful videos that helped resurrect my beloved TX1000-AU. there is a link in youtube (i hope HP never requests for it to be taken down) that will help those who are bold enough to do it. this will help reconnect the disconnected GPU, and fix that gap between the heatsink and GPU to prevent any overheating issues from recurring. i can attest to its efficacy, as this is exactly what i followed to fix my beloved TX.
for any inquiries on how this is done, you may want to either reply my back or the uploader of the video (which is, btw, in no way related to me)
i hope i helped fix this issue that HP and nVidia will NEVER, EVER ACKNOWLEDGE.
yours,
Zigz
TX100-AU owner
Manila, Philippines
postscript:
after my attempt to resurrect my TX, i've noticed that all devices (wireless and bluetooth included) were redetected after the fix. it seems to be working even better, i'd say.
it's been weeks since i've made the fix, and it still isn't bogging down one bit, and the heat is now properly dissipated (i can even put it back on my lap now, and allow me to work while in bed).
Just adding my voice to the many with this problem. Four months ago wireless adapter stopped working and now it will not post bios (tx1320us). Perhaps if enough of us open support tickets on this issue. HP will take this to NVIDIA (it appears to be a GFORCE chipset overheating issue).
Recently mine tx1000 had the same problem. Repair tech confirms it is the mother board, according to him not the first one he has seen. I am very disappointed in the last top.
Please read the above thread I posted back in May. After posting a message on the CEO's web page, I was contacted by HP. They fix the laptop for free. It was painful, but I got it fixed.
Has anyone found a solution to dealing with HP and the motherboard problem. My tx1110ca has been back to Future Shop 5 times. It does not post. And now I am receiving a run around from HP saying that the laptop is out of warranty. The fact that I had this laptop into the shop 5 times when it was under warranty doesn't seem to count.
There should have been a recall on this problem but there was not.
i wrote 4 times to http://www.hp.com/hpinfo/execteam/email/hurd/ and HP replied me with a number to call and on the phone they accepted to repair my tx1000 at their cost(but with only a 3 month warranty) . when it will be recalled like the others the warrenty might be extended a bit more. good luck to you all.
Add another defective tx1000 notebook to the growing list.
I didn't realize how much of a problem this notebook is until I recently met a person who has the same notebook and told me that his notebook overheated as well and fried his motherboard. His notebook was repaired by HP under warranty. After hearing his story, I Googled tx1000 overheating and came across this thread.
Like everyone else, my tx1000 overheated about 1 year after purchase. I was fortunate enough just to make the warranty by literally 1 day! HP replaced the heatsink and it worked ok till 1 year later again. It still ran warm but not blazing hot like before. I used the heat monitor program that HP installed on the laptop and have a dual cooling laptop fan and it was still running at an incredible cool 208 degree Fahrenheit or 97 degree Celsius!!! Ridiculous! After I got back the laptop and spoke to the Case Manager that it was still running warm, she said they had a training that they were told that the laptops can run as high as 200 degrees Fahrenheit and be normal!!!!
Fortunately, I had some foresight not knowing that this laptop is problematic to buy an extended warranty. Again 1 day before the warranty expired, besides the laptop burning hot, the wireless network card went out too. The card is not showing up on the Device Manager. I called customer service and they tried to get me to reformat the whole laptop and try other fixes that were mentioned in this thread. I had to convince them that by reformatting and the fixes will still not solve the overheating problem and to take the laptop back for repair.
It is very apparent by this thread that this laptop is a defective product that does need to be recalled because they all have the same identical problems within the same time frame, just days out of warranty.
Since HP isn't acknowledging that this laptop is flawed.
I feel this laptop is a safety hazard because of how hot it gets, 208 degree F. Someone can easily get burned.
This is unfortunate because I researched all laptops throughly before buying this one.
Same thing has just happened to me. WLAN vanished from device manager about 3 months ago...flashed Bios and updated PC. WLAN worked for about 2 weeks was gone again. Now 2 days ago my TX1219US will not boot. I've got the blank screen of death. I called HP and just get the runaround. They want me to pay $400 to replace the motherboard.
Has anyone heard anything about a recall or extension of warranty?
I just recieved the rudest voicemail from customer service telling me that as he had told me befor they were not going to fix my laptop unless I paid them for it.
8 months ago I posted this: correcaminoz Oct 28, 2008 18:09:57 GMT -------------------------------------------------------------------------------- I had a different problem. I realize that the touch screen wasn't working 2 weeks after the warranty expired. I sent it to them 2 months ago because of the overheating issues they blame me because I drop it once, anyway, the overheating issues would cost me $360 i said NO, sent it back to me. and now I have a faulty touch screen (I wonder if the technician messed it up) they charge for that fix $433 . . . $360 + $433 = a brand new laptop!! They understood how expensive it is and "only" charged me 433, I sent it back to the tech support yesterday... hopefully they won't mess up the mobo. I wonder where can I send an email and a letter to the CEO in charge of the TX laptops. " Since I got it back I always have a dual fan laptop base attached to my laptop and also I underclock the processor to 800mhz. still it was always hot (but not burning, well, kind of) last week... no wireless, no rebooting properly, sometimes when it boot up I got the message: no Operative System found, then I keep trying, then all of the sudden.. "resuming windows", should I pay another $400 bucks for that repair? the laptop is in prime condition, it looks brand new, it is a pity just dispose it.
I have been fighting this issue out with HP for a couple weeks now. They are trying their best to avoid me by assigning me to a case manager and the saying they will call back 24-48 hrs. They never do, so I call again and then they assign...yet again...and then repeat. They refuse to acknowledge that there's any problem with the tx model because it isn't on a recall list. They refuse to even look into it because it is not on that recall list. This is a problem that they have been aware of for over a year...they just won't do anything because most of us are out of warranty by the time we find out that its defective. So that forces us to send our defective product out at our own cost so they could say it was this that was wrong with it and keep the idea of a defective problem under wraps. =_=. Well. Come Monday, I will start over again. Call yet again. I was actually planning to buy a new HP laptop before my laptop broke down. I guess having this problem was a mixed blessing.
i too own a tx1000 and the people from hp told me that if i send it they will fix it for $399!!!. at first it was the wireless thing and then the screen didn't turn on. all this just a couple of weeks after my waranty ended.
other messages in this forum (see above Ziqz G - 28.July 09)refer to the gap between GPU and heat sink. After having dismantled the PC and checked the heat sink there seems to be a major deficiency causing inproper assebly and function of the equipment. The heat sink base plate is screwed with 4 clips numbered 1 -4 to 4 columns on the motherboard. Beyond clip 1 is a hole in the copper base plate. If the hole rests on top of the column 1 (the way they shipped the tx 1000) the heat sink is uneven seated over the CPU end even more over the GPU and allows the penny to be inserted.
to assure proper seating and to reduce the heat transfer into the column of clip#1, I have cut the area of the hole away and the heat sink sits almost perfektly flat on top of CPU and GPU (gap at GPU 0.3 mm - no space for a penny!)
Looking at page 73 of the tx 1000 manual you see a different shape of the heat sink base plate than the one in jasonshay2's video as there is no hole at clip#1.
I am in the sorry club of owners of defunct tx1000 laptops. How do I remove the hard drive to salvage the information on it, and what do I have to do to access it from another computer? The heat sink tricks etc listed have failed miserably and the piece of composite plastic and silicon won't boot up anymore. WIFI disappeared months ago.
Another victim signing in....won't boot, blank screen. Machine is tx1210us model, about 18 months old. Primary concern right now is with recovery of data on hard disk. Does anyone have any ideas? Thanks.
I have the same problem with my tx1308ca and struggled for more than a week. But it turned out to be a wrong IP assigning for the router. When I changed from manual IP address to AUTO for router, everything became "OK" and I did not get any issue afterwards. Hope this helps someone.
I have to joint the unfortunate club now. My tx1009au stopped start/boot 4 weeks ago. The symptoms are:
⢠No video on the computer LCD panel and external monitor. ⢠Fan turns on and hard drive spins normally. ⢠The battery charge indicator turns on for 2 seconds then turns off when the battery is installed and the AC adapter is connected. ⢠Caps Lock and NumLk LEDs do not light up. ⢠Hard drive LED lights up for about 1 second then goes off. ⢠All other LEDs light up until the laptop is switched off. ⢠DVD driver seems working. ⢠No beep/LED error code. ⢠It wonât boot from Recovery DVD disc.
Performed computer hard reset, RAM modules reset, RAM modules and RAM slots test, hard drive reset, BIOS reset (by took out the CMOS battery for hours/days). No luck at all.
AC adaptor has no problem to power up and run another laptop. Hard drive passes Hitachiâs Drive Fitness Test. Tried to boot the laptop while hard drive or/and RAM modules is/are removed, no beep/LED error code was given.
After had this laptop 15 months, I started noticing that it gradually ran slower and slower, got hotter and hotter. In its 17 months, it suddenly lost video on the LCD panel when I was working on it. Then it never start/boot normally again. It either didnât boot, or hang on the middle of boot process, or booted without video, or booted with abnormal display. In order to boot it up, I had to hard reboot it a few times, sometimes tens of times. Later, I found out it couldnât wake up from hibernate or sleep modes. Performed computer hard reset, RAM modules reset, hard drive reset, BIOS refresh, and drivers updated, all made not much difference. After 24 months use, it started suffering BSOD (with DRIVER_POWER_STATE_FAILURE error) once a week or two weeks. Then the Plug-n-Play stopped working and the laptop started running even slower. Then it died in its 29 months life.
Base on my research, my diagnosis is the GPU or/and the motherboard is malfunctioning.
I sent a support request and summit a letter to HPâs CEO today. Hopefully I will get a response soon and get my problem sort out pleasantly.
I have the same problem with you guys, I own a HP tx1320us, first the wifi then lcd become all blank then it no longer boot but the leds are all light up...
My tx1000 just died the other day. These formus have helped me realize that i need not waste my time trying to fix the problem. The Dutch technical support was exactly the same as the other ones. After paying EUR 19 just to talk to them. The denied that they have ever heard of the problem then tried to make an appointment to have the laptop sent back for a repair that would cost EUR 425 (funny that they knew exactly what it would cost). Anyway - for EUR 425, I can get a new laptop.
This is just bad. I've had my tx1000z for about two years and out of nowhere it breaks. Funny how things fall apart right after the warranty ends. For the amount they want me pay to fix the computer I could buy a new one. I shouldnât have to pay for something I didnât do. I have no control over the âburnt outâ motherboard. How can HP expect me to buy from a company that canât respect its customers?
Same problem here, I have a HP TX1340EA (UK) version. A couple of months ago my wireless went AWOL, contacted HP (out of warranty) was sugested get a usb dongle for wifi! then 3 weeks later whole computer just gave up the ghost! having spoken to tech support they say they have no record of this model having any problems (I smell somebodys pants on fire!). Same as everybody else I am now left with a very expensive brick that HP say is working fine. What a let down, last time I purchase HP. Anybody have a solution to the problem apart from buying a new motherboard or new pc? Where can i find the email for the CEO?
I have checked that there are 90 product models, which are all listed under HPâs Service Enhancement Program, use the same nVIDIA C51M and MCP51 chipsets, and use the same nVIDIA GeForce Go 6150 GPUs as my HP Pavilion tx1009au uses.
I have checked that there are further 256 product models, which are all listed under HPâs Service Enhancement Program, use the same nVIDIA GoForce Go6150 GPUs as my HP Pavilion tx1009au uses.
All above defected product models have AMD processors installed. Same as my HP Pavilion tx1009au.
There are a lot more product models use the same nVIDIA GoForce Go6150 GPUs as my HP Pavilion tx1009au uses, which I have no time to conform.
I stated above facts to HP support team. The replay from them is simple: "I would like to inform you that it is a known issue for the listed model that you have provided in the Word Document which is correct. However, it is not applicable for HP Pavilion tx1009au since it is not listed on the affected models. Hence, the service would be chargeable."
I am going to keep fighting for my rights. I suggest you all do too.
I'm facing same problem in my TX1320CA model. My WLAN starts disappearing. The right corner is so heat up, even difficult to touch it. Can anybody help me what I supposed to do. My unit is out of warranty.
My tx1000z just did the same thing-> -wireless stopped working, -then it wouldn't wake up after I would open it, -then when I would try to turn it on, the blue lights would just come on, along with the fan, but black screen, -Now I try to turn it on and the blue lights come on for a second and then turn off.
Count me in on having this issue too. Wireless card is starting to fail, fan is blowing hard, sometimes laptop shuts down due to it over heating. I've cleaned out fan with a blower and made sure it's clear of anything blocking airflow. Still not helping.
Had this laptop for about a year and a half. Noticed this problem **** 2 months **** after my warranty expired.
Well I'm yet another person to get stuck in the HP con. I too have a tx1000 series model. The wireless stopped working about 6 months ago but I thought I'd broken it, then for about the last 2 months its been doing the good old 'lights come on but nobody's home' trick!!
I'm in the UK and I think this could be a Trading Standards issue. Has anyone else contacted them and if so with any success?
Same damn problem, same HP service, same broken computer, and same disappointing result. HP Pavillion Tx1000 lost its wireless card a couple months ago. I called HP and got the same customer service and result as described throughout this whole thread. I started using a external wireless card for a couple month, now a couple days ago the computer fails to boot up as described. No result found yet, but this is rediculous that so many people are having the same problem. I am a medical student with exams tomorrow, and have no access to any of my records on my notebook. There are multiple other people in my class who have the same computer and are begining to experience some of the same symptoms. Thanks HP for your fantastic product. Both my father and I have both had our worst experiences with computers occur with an HP.
tx1000, same problem, lights come on but won`t boot. I didn`t use this computer much so it took over 2 years to fail.
Out of warranty, I still called HP service and got the same line. We haven`t had any problem with this computer.
Seems that HP is going to ignore this problem. I just wanted to get my 2 cents in.
The design of this computer was flawed from the get go. It ran too hot to ever use as a tablet cradled in your arm. The fan was always running on full and it was so noisy as to be irritating. Under Vista it was a slug, with Windows 7 it is much better.
To keep this problem in perspective please consider:
ITEM 1 - the laptop can be repaired by replacing the GPU. I discuss doing this in a previous posting. The defect is not confined to HP computers; it is caused by a defective NVidia chip. Of the affected manufacturers only Apple made things right for their customers without a fight. NVidia will not discuss the chip on their Web site, only send you back to the manufacturer, but they did make a major charge against earnings last year to deal with the problem. --- This means that Youtube solutions such as melting pennies onto the CPU are not likely to work. Also not likely to work is HP's solution of replacing the defective motherboard with onother defective one. I personally had my computer repaired at a Depot repair site where they specifically replaced the NVidia chip. The computer has been in continuous use since then without a failure. My total cost was $200.00 including shipping, which is less than HP's extended warantee. My computer was out of warrantee so yes I had to pay to have it repaired.
Item 2. Even with the chip replaced the tx1000 runs hotter than you would like. This is due mostly to VISTA, specifically the Aero feature which makes your windows look transparent while you move them. Even after upgrading to Windows 7 you might want to turn that feature off.
The new GPU chips, like for instance Apple used to repair ALL of their affected laptops for free, are apparently not defective. As I understand the problem, the GPU sits above the motherboard on a double row of solder beads. Something about the composition of the beads, allows them to melt at too low a temperature, and this enables the GPU to move closer to the motherboard and pull away from the heat sink. That sort of indicates that the penny trick could work, except that once the GPU has gotten so hot from not being in contact with the heat sink that it won't function, it's basically whacked.
If the GPU sits on a double row of solder beads and those beads are causing the problem, then wouldnt you new new soldering before you replaced the GPU? I'm just trying to figure out if I can replace it myself.
The solder beads as I understand are part of the chip. Good ones have a higher melting point. Once the chip pulls away from its heat sink the temperature goes very high. The first thing to go may be the solder connections; maybe not. A new chip is not too expensive, around $10.00. As you might suspect there isn't an overwhelming demand for them. Replacing a chip on that kind of motherboard is usually done using an expensive robotic machine that places the chip and wave solders it. I'm sure that plenty of people know how to do this themselves, but I don't. It cost me $200 to get this done, and afterwards the tx1000 was fine.
Other brand also has the same batch of bad chips and is fixing the laptop without a big fuss, I have seen posts saying they are fixing them up to 3 yrs out of warrentee..
I gess the best thing to do is flood the person incharge with calls, e mails and faxs.
she tells me theres no known problem with the tx1000 series of laptops..lets prove her wrong.
I have the same thing! My notebook is almost two years old. Thank goodness I bought extended warranty.
The mother board was replaced in August (because of internet problems..) and now the hard drive and internet card are both broken not even three months later!
I could fight for a replacement.. but I'm so disappointed because from what I am gathering here.. even the newest tx will be faulty right?
I had this happen to me 3 days out of the warranty. I sent it in twice, they said they could not recreate the problem we were having, but that they did find that the motherboard was not working correctly so they replaced that.... Well I got it back both times it worked for about a week, they had the laptop for a month both times. Then it happened again, I called HP and to be amazed I was out of warranty and they could not do anything at all and would not help out at all.
I also have a TX1000 had trouble from the start lots of things did not work and being I am new user I thought It was me being stupid. Mine ended up it won't boot, everything checks out. Turns out it's a video card problem, I hear from someone who works on computers this card has given other manufatures problems because of a defect, they supported the users and fixed for free or drasticaly redused cost. 2 of course that's part of the Motherboard and HP Wants me to pay $398.00 to fix my $800 tx1000 that has very light usage since new. Dumb me just went out and bought another HP yesterday. Thinking they had better support than this. I'm not a happy camper.
I also had the wireless problems and all sorts of HP updates that would not run or install. But it kept trying to solve the issues but never did.
It's a TX problem and before you buy an HP ask me about the service after the sale.
Same for me :
Bought a tx1320ca about one year ago when wireless adapter stopped working. A few weeks after, it became impossible to boot.
I called HP Tech support to have me told that I should have bought an extended warranty since electronic stuff is not reliable and quality product is not anymore like it used to be (!)...
They also proposed me to send it back to HP for a 400$ repair...
For years we had OEM, Compaq, HP and Toshiba products. I bought a HP for the reliability and WAS proud of it.
After many months I have finally been reimbursed for my tx1000 series laptop by HP, after involving a CTV News crew of course. For further information please see this thread:
Hopefully this can get the ball rolling for others with the same issue, I will offer whatever help I may to help any other tx1000 series consumers that I can.
Congratulations! Escalating a case high enough helps really often. It pays if one just dies not give.
Over the years - having stayed with COMPAQ's only and later HPs (started with the legendary COMPAQ Portable II) - I had some 2 dozens of support cases. With some of them I had to be insisting. But in the end they all were solved to my full satisfaction.
The tx1000 seems to be a true trouble kid. Sometimes it happens that a model is suffering from several construction failures. This was the case f.e. with the COMPAQ LTE5xxx series (the first laptop with a Pentium CPU). Tons of problems and the service people admitted that they just hated this series. I got mine replaced with the current high-end laptop after app. 3 1/2 years of struggling :-) :-)
I'm having the same problems I see here. It started with my wireless network disappearing. I've been banging my head against the HP wall ever since. I was even quoted the same dollar amount to have it repaired ($420). I am a single mom of 3 who used this laptop to support my family. I am furious that, after spending a substantial amount of money for what I thought was a good laptop 2 years ago, I am now without a computer I can use. Is there a clear answer from HP on replacing them?
To my surprise I did here from HP after week or so.
Since my computer was out of warranty (1 year 2 months past the warranty end date), they would not offer a free fix but did offer a discounted repair price, I think it was $200. This was a limited time offer, 1 week.
I declined the offer, explaining that a new motherboard may result in the same failure somewhere down the road. Unless they were making some modification to fix the over heating issue, I was not interested.
I am pursuing the copper heat sink fix. Seem to be a few repair services offered on ebay. Has anyone done this on your own? Was it hard?
I've cracked open many computers, but have never pulled out a MB from a laptop before.
After calling HP service and they said they never heard of this black screen problem even after I told them a Tech said it was a common HP TX1000 problem and a video card problem, they denied ever hearing of the problem, So I hung up, Googled it and came up with hundreds of pages on how to fix it for literally 1 penny! There are hundreds of videos watch several and start your repair. Here is link to one. http://www.youtube.com/watch?v=ctHTF3oNdxI
HP has seriously messed up on this one. It's a design flaw and HP took us! And they know it! But call HP and "We know nothing about it."
I also have the HP tx1000 the wireless care went out just two weeks out of warranty, I purchased an extended warranty but I was told the warrant I purchased was to run concurrent with the one year warranty that came with the PC from HP, now that would have been dumb, I got onto the tech support guys and complaint about the warrant that I was sold not being what I purchased. They finally agreed to check the PC over the phone, they had me try this and try that, but the PC was not reading that there was any wireless card installed. They said that they could replace the card for a charge of 350.00. My son it a tech and he said no way. I found out that there was a recall on wireless card from HP, but I was told that my card was not one that was on the recall list. My husband purchased an external wireless card and it worked great for another few months. Now nothing, the wireless card was still under warranty so I got the wireless company to send me a new one. It worked great for one day, when I shut the PC down it would not read the card again on the next boot up. My son and husband backed up all my info on an external hard drive and did a restore, putting the PC back to factory specs, thinking that this would maybe make the internal card start working again, but it did not work. My son thought it may be a motherboard problem so he went to research it and found this forum. I called to HP but so far have not had any response. But you know if so many are having the same problem we just need to keep emailing HP about the problem with enough sending emails it will be like spam. Now through my research since I have had this problem. I have found that the over heating problem is with Dell and HP. But I to thought HP was a good product, believed in them. I have used their printers for years without any problems. Maybe HP should stick to printers and give up the PC market. Good Luck to all of your and I hope we can all get this resolved, I too would like my laptop back in working order, cause now when I can get it to boot up it is only good for playing games. What an expensive game console.
I too am experiencing great inconveniences with my TX1499us. I had bought it at the end of 2007. Since then, I have had to send it into HP for repairs at least 7 times, all regarding motherboard failures, network failures, touch screen issues, speakers, etc. However, just a couple days ago was the worst yet. I was using my laptop as I normally do, when all of a sudden it shut down. When I tried to turn it on again I smelled smoke and saw a single but huge orange flame come out from under the keyboard and almost to my face which was only about 12 inches away from the keyboard. Now my laptop is completely dead, none of the lights will come on, even the indicators on the side of the computer for the AC adapter is not working. HP refuses to do anything about this, they said they only thing I could do was a $400 repair through them. That is just ridiculous! After reading about the same issues everyone else is experiencing, I think it absurd for HP not to acknowledge they have SERIOUS defect in the model. My case manager was utterly useless, she seemed to have a premeditated decision on saying no to everything. If anyone has any suggestions or similar experiences with the laptop actually bursting out into a flame, please help me.
Thank you,
Add another one. LED lights come on for a second and turn right back off. This is my second motherboard, HP installed a new one about 6 months ago to fix the Broadcom problem. They told me then that the new motherboard did not have a new one year warranty and instead would not be covered after my original warranty was up (which it now is). The new motherboard worked for fine for around 3 months and then the Broadcom wireless adapter problem started up again. Not wanting to spend $400 to have them replace the motherboard again, I got a Linksys 802.11 g USB adapter. Last night while I was using the machine, I noticed the blue led light around the spot where the ac adapter plugs into the laptop started blinking or more like flickering. I turned the laptop off but kept it plugged in and after it shut down the flickering stopped. Went to turn it on this morning and nothing. Quick flash of the LEDs and then nothing. Even before this I was forced to go into the advanced power management settings in Windows and set the Processor power % down to 85% to stop the dam thing from just turning itself off periodically when doing something proccessor intensive. Obviously has a real bad heating issue that may be causing this thing to burn itself up. Very disappointed w/HP.
I think that this will help. I have one of these units, an HP 1210us. As a test, I installed Ubuntu 9.10 (Linux) as a dual-boot. Under Ubuntu, I installed the proprietary drivers from NVidia and Broadcomm. The wireless still drops out under Ubuntu. Since the Linux versions of these drivers are different (but still written by the related Mfrs) I can conclude that the problem must be heat-related, and not due to any HP software, or Windows drivers. I'll update if I find more. Feel free to copy this to other forums, as this is the only one I'm posting to.
I do not own a tx1000 but a dv2000 which uses the AMD CPU with a nvidia GeForce 6150 that lost the image at one point. I was able to recover from that with a BIOS update however the PC runs very hot and so I'm expecting it to fail. That said my in-law's tx1000 just experienced the same issue after having been repaired last year. I'm suggesting that all you guys join forces and force HP to address this problem. Complaining about it will get you now where as HP is obviously not interested. HP in located at
I am new to this forum but not to HP problems. I work in the IT field as a technical consultant. All the symptoms you describe and more are prevalent among DV series laptops as well. In addition there are innumerable non-functional a/c adapters at my workshop and all the systems are between 1 and 2 years old.
HP must take responsibility for these issues. As consumers we must see to it.
Well, as all of you do, I own a TX1000, of which I WAS very proud, and loved the convenience. Went to it from ZV6000 which has (still running strong) been a great computer. Needed something more portable/flexible.
I have discovered through assembly and disassembly of the TX1000 (this mother runs hotter than a Lamborghini just stolen in Detroit), that the issue many of us are facing is caused by, of all things, the NVIDIA GPU. Many of you will notice that the slow degradation of your wireless capability and finally to a complete system halt or failure to boot. That's the benefit of incorporating wireless with display hardware, and having it all on the MB.
The GPU on this little beauty gets so hot that it softens the solder at the pins where the GPU (graphics processor unit) is mounted to the mb.
There are a couple options, depending how critical the data you need from your computer is: 1. When your computer is booting (or after you have pressed the power on button, hold down firmly on the iop,jkl, and / or the 0-= keys as the computer is booting. Press firmly but obviously don't SMASH the keyboard, but by doing this (not 100% reliable) sometimes there will be enough contact between the chips and the mb to boot, with a display, to allow you to connect with a portable storage device to get your data.
2. This one is not intended for the faint at heart, or inexperienced wannabe electrician/technician. This requires removing your mb (I am not going into any detail, because if you understand what I just wrote, you'll know what to do as I continue).
Create a cardboard shield for the entire mb, and make location marks where the GPU (the small one with NVIDIA printed on it). Cut a square in the cardboard. Insulate the entire shield, and then create an opening in the insulation (you can use aluminum foil but be sure to protect your board from direct contact - high temp viton, or silicone sheeting works great) Place a 150-200 watt lamp (like a clamp on work light) turned on over the opening for approximately 2 minutes (up to 2 1/2 minutes). Remove lamp and shield. Press firmly on GPU (it will be hot) and hold for about 20-30 seconds. If you want to ensure this worked, perform this one more time but no more than twice. Reassemble your tablet, as minimally as possible (ram/hd/display/wireless card) - just enough componentry to start it up for a couple seconds to see if the display works. When you power it on, if you see the display, turn your laptop off. Fully reassemble, and enjoy using your tablet. Get your data immediately as there is no guarantee as to how long it will last unless you have someone solder the pins with higher temp solder (be careful!!!).
Again, this is not for the novice, and should be done ONLY as a last resort. There are no warranties, written, expressed, or implied from this thread, but it worked for me, and I was able to re-solder the pins and the display works well for me now (6 days of almost continuous use).
I would avoid introducing any foreign material into the processor or gpu area (referring to the penny trick) - these repairs are best done when one correctly the first time.
I too am going to contact HP if nothing else to document one more person with an issue with this machine. I look forward to getting the tech from INDIA or whatever foreign company just to match wits with their 'knowledge' on the phone.
Thanks to all of you responding in this thread, because of all the wonderful information in this thread, I too have learned much about this company, and these little toaster ovens (no food was burnt during the typing of this response - although untreated, these little machines would make a nice portable heating tray to keep your lunch warm). 8D
I just contacted HP today and spoke to a certain Mr. Steward Stone about the same problem. And as usual, they want me to send my HP for repair and pay 380 for service fee.
My computer is almost 2 years old and barely used (most of it's lifetime it was in the HP service repair center) and just like everybody here, I am frustrated, mad and regretting buying this product.
My TX1213AU started acting up a few months ago. First it would go to sleep and refuse to wake up. Then my Broadcom WLAN adapter disappeared. Then it reappeared while I was hardwired to my home LAN and worked fine even after I unplugged my LAN cable. But it disappeared again after I shutdown. Then it would appear randomly while I was wired. Now it works perfectly except for the webcam.
There are no input devices listed in Device Manager. I downloaded and installed HP's sp34746 driver, which is supposed to 'enable' the laptop's webcam but it doesn't.
I have been having problems for a long time with my tx1250.
It all started last yaer, the wireless in my laptop suddenly stopped. The laptop just couldnt recognize the wireless card anymore, i tried taking it out and putting it back, but nothing worked.
I took it back to where i purchased it, and the guy said straight away that he had seen the same thing a week before, adn so sent it to HP for repair, luckily I was 1 week away from ebing out of the 1 year warranty (very lucky).
When i got my laptop back, it all worked again, although I didnt have bluetooth at this point, the new replacement motherboard didnt have bluetooth i guess, I didnt mind as I dont really use it.
A year later (this time 2 weeks after warranty), my screen just goes blank, all the lights come on, but nothing is on the screen.
I have always used linux on the machine, not that this should make a difference either way.
I hope they accknowledge the error, Ijust want a working laptop again.
Horacio, start a new forum - Petition to recall HP TX1000 and encourage people like us who are fed up with this product to sign their names, laptop serial number. I will be the first one to sign my name there.
I have the same problem, I just use my palm and press firmly, like hard, on the keyboard just above the space bar and turn it on while im doing that, and it starts just fine and runs fine for a few weeks.
I own HP tx1000. it always ran hot. but i lived with it. i am running Ubuntu. under Ubuntu it seems to run a little cooler.
now starting today it computer won't boot. computer would start read from the cd rom. the mute button and wireless indicator light orange. caps lock and other indicators won't come on when you press on it. it take about 20 reboots for it to come back on.
I have tried everything with HP. The tx1000 I brought for about a grand by the end of Jan 2008 died in June 2009.
Same issue as everyone has suggested above with the boot problem. I have tried a few times and the cost is about 400-500 dollars to replace the mother board since they claim I don't have "Extended Warranty".
I have EXACTLY the same two problems! First it started with the WLAN, I will be online then dropped, then unable to turn it on. Second, my tx1000 will go to sleep mode d/t inactivity, and not wake. When I try to reboot it, I sit here about 20 times on and off. On and off, then finally it turns on. The machine and lights always come on, but the screen remains black. Did anyone fine the solution to these problems?
Add me to the list, too. I'm owner of tx 1220us like all of you and before 3 months my note refuse to wake up. A couple of week I turned It on and he start working but the wireless problem is still on the desk.
I have exactly the same problems after the 1 year warranty just expired for 2 months
First, the wireless connected and disconnected very often.
Then the laptop cannot boot.
With Fanspeed installed, my tx1213au is now running at 95-105C core temp and 75-85C GPU temp. Is that good?
The tablet is working perfectly except sometimes it is reluctant to boot if I just slide the power switch to the ON position. However, if I hold it in the ON position for a couple of seconds, it boots up normally.
So, except for that booting problem, it has been working perfectly for a couple of weeks since the WLAN adapter and webcam mysteriously reappeared after a long holiday.
My tx1000, which is two years old, began to have a problem in booting a few days ago (1/25/2010). It failed to boot often and stayed black with a few lights on the bottom of the monitor on, even though it goes back to working well after many times of forced shut-up. I was surprised to see so many similar problems posted here. How can I solve the problem?
The cure is posted above, do a search on You Tube. Use a pre 1970 Penny all copper. The Penny cure works. I did it months ago and I am still going. OR you can spend $200 like the one dude did and send it off for a new chip. I would not spend $400 and send it to HP because they gave you the problem to begin with, and even if they do really give you a new Motherboard, it's still the chip not cooling and it's going to happen again.
Today, 7 February 2010, Sunday, California, I finally experienced this same dead computer syndrome. I have a tx1320us and have had two white screens and, I think, three blue screens over the last few days, weeks. Now, it won't boot at all, just the lights as mentioned above.
I was in Best Buy Today, I hauled in my 13th Other than HP Laptop customer who bought a Toshiba, So that's 13 sales I busted for HP. Anyways, guess who I saw? the HP rep! I personally told him of this, and this site he was familiar with. He actually listened to me, didn't skate away, wrote down my talking points, and said he was going to read posts here and check into this customer service issue. Now, I trust he will pass the word up, He personally witnessed an HP lost sale. So, if HP still does nothing, That's just who they are! Keep it in mind.
Mine is still going strong after the fix, although I don't really trust it to use it same as I purchased it for. I can hardly justify putting Windows 7 into it. I already dumped more memory in it when it was acting up. Still a great surff machine, kinda pricey for that though huh? Still runs HOT! Need a Cooling pad to set it on.
After a couple of weeks as happy as a pig in s***, my WLAN adapter disappeared again. The webcam is still functional as of this post. I'm hardwired for now. I expect my WLAN adapter to reappear within the next few days. Meanwhile, I have advised all my friends to stay away from HP products with a 10-foot-pole. I will never again purchase anything with HP or Compaq printed on it.
Go, Toshiba! Go, Acer! Go, anything but HP or Compaq!
Printable version
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