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Hello, newbie here and I really need some serious help....

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Author Subject: Hello, newbie here and I really need some serious help....      Add to my favorites
MARY MAYNARD
Nov 5, 2009 14:04:39 GMT   

Hello all

I just purchased an HP TC1000, used, from Ebay, it works fine, but it came with no OS installed, I am trying to install XP on it, but, I am having some difficulties.

When I hooked up my external cd/dvd drive to the unit, I put in my windows xp pro disc in the drive and powered up the computer.

Well, it kept not wanting to recognize the disc and install windows, after several tries it finally 'took' or so I thought.

When it started to install the setup files, I got the Blue Screen of Death saying that there was a problem and that Windows was shutting down in order to protect my computer.

So, I copied xp onto a Flash Drive, no luck there either.

Can anyone help me out here? I'd so much like to get this taken care of.

Thanks much,
Persy....
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Duke Of Kent
Nov 6, 2009 02:40:19 GMT    Unassigned

Since it's XP you're installing it could be that your machine is configured to the "newer" AHCI protocol to access the hard disk instead of the traditional IDE.

To rule this in or out, load up your bios by pressing ESC or F10 when the computer starts, hopefully there is no password or you know it.

Then navigate around and look for the "SATA Device Mode" setting, it's in "Device configurations" on my laptop. These labels are for my laptop, they will probably be different on yours.

If you see something set to AHCI, then that is the problem. The easiest thing to do is to change the setting to IDE or Legacy (it is possible to install XP using AHCI but for a newbie it is a lot of work).

Others who are more familiar with your laptop may be able to reply with the exact bios entries to look for.
MARY MAYNARD
Nov 6, 2009 16:44:27 GMT    N/A: Question Author

Hello and thank you for your information, alas, I am afraid that my BIOS does not show any way that I can change my Device configs.

Here is exactly what mine says in the BIOS:

DEVICE OPTIONS...this is on the Right Hand Side....DISABLED or ENABLED.. PXE REMOTE BOOT or DIAGNOSTIC SCREEN During REBOOT.

I can pick from the options listed above and right now I have mine set at Disabled.


I went to HPs web site and they have all kinds of Upgrades/Flashes for my system. since I do not know if/when mine was ever updated, perhaps I should try to update/upgrade my BIOS and the like?

By the way, can you please tell me what the other method is of fixing my problem, I have been working on computers for many, many years so I am well-versed in how to manipulate a BIOS, etc.

Thanky you so much!
Mary Beth
Tharun KC
Nov 6, 2009 22:04:12 GMT    Unassigned

Hello,

Are you installing Windows XP Tablet PC Edition/ Windows XP Pro... Have you made a note of the BSOD error message...

All you need to do to boot from the Optical Drive is thissss....

1.In BIOS select SECURITY tab next select DEVICE SECURITY and then enable the CD-ROM BOOT option.

2.Next go to ADVANCED option enable MULTIBOOT and then change the boot order by making the USB CD-ROM as FIRST (boot device).

3. Next select DEVICE OPTIONS under the ADVANCED tab and enable USB LEGACY SUPPORT

4. Save the changes and exit.....

Chk if you can provide the BSOD error message.
Duke Of Kent
Nov 7, 2009 01:52:12 GMT    Unassigned

Since your machine is a tablet my hunch for the error may be wrong, what's more important is that you are actually installing win xp tablet edition. Can you confirm this and also the exact error message you're getting?

To install XP when the SATA mode is set to AHCI (which may not be the case for you since you cannot change it in the bios) you need to slipstream the sata controller drivers into the XP install CD. The last post in the thread below describes how to do this.

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1329786
MARY MAYNARD
Nov 7, 2009 01:53:26 GMT    N/A: Question Author

Here is my BSOD..exactly as it appears on my screen.

A problem has been detected and windows has shut down to protect your computer.

Is this the first time you have seen this stop error screen, Restart your computer, if this screen appears again, follow these steps:

Check for viruses, Remove any newly installed hard drives or hard disc controllers. Check your hard drive to make sure it is properly configured and terminated.

Run CHKDSK /F to check for hard drive corruption, then restart your computer.

Tech information:

STOP 0x0000007B (0x49FCB524, 0x00000034
0x00000000, 0x00000000)

The information you kindly gave me did not apply to my particular machine.

I have NOT checked for viruses yet nor have I ran a chkdsk..how can I possibly do that without an OS?

Should I upgrade the BIOS? I can get all kinds of software for my machine over at HP Support.

Thank you,
Mary Beth
Duke Of Kent
Nov 7, 2009 01:59:43 GMT    Unassigned

It won't hurt to update the bios, just make sure you don't let the power go off.

You should boot into the recovery console by pressing F10 when the XP install cd boots (when you see the "press F6" message), and run chkdsk.
MARY MAYNARD
Nov 7, 2009 02:01:03 GMT    N/A: Question Author

Kent:

Thanks for your help, well, I am installing a standard Windows XP, not the tablet version, it is however a Pro version.

The error messages are stated in my last post here.

I will try your suggests.

Thanks again!
Mary Beth
Duke Of Kent
Nov 7, 2009 02:03:00 GMT    Unassigned

I don't know much about tablets but I would try and get a version of XP tablet also to see if that helps.
MARY MAYNARD
Nov 7, 2009 02:14:21 GMT    N/A: Question Author

Id' LOVE to get windows xp Tablet, alas, I can't afford it....)-:
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 07:12:54 GMT    Unassigned

"Duke",
|| Since it's XP you're installing it could be that your machine is
|| configured to the "newer" AHCI protocol to access the hard disk instead
|| of the traditional IDE.

The tc1000 is rather old. It did not support SATA. And there is no SATA drive in the machine - it could not even be connetced.

Therfore your therory can definitely be ruled out.

Rainald
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 07:21:02 GMT    Unassigned

Hi all,
pls also see Mary's new therad:
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1385733&admit=109447626+1258267667539+28353475

Rainald
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 14:31:54 GMT    Unassigned

Mary,
from your third thread[1] I saw that you got a working external drive (as you say "Multidrive" os a a Miltibay Cradsle with a DVD/CD drive inserted?).
Memory seem seems to OK so that the HDD would remain as a troble maker.
Wich tool did you use to test the drive??

As you are gave disk problem with Ubuntu as well as with XP theer might be prblems with the disk layout and/or the MBR.

Therfuer you might try to *wipe* the HDD.
A fine freeware tool for doing so is DBAN
http://dban.sourceforge.net/

Download the image, burn a CD frim ist and boot from the CD.

Thereafter try to install XP again abd report on the progress.

Rainald
P.S. As said in the ither therad: Contact HP to get the Recovery CDs.
[1]http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1386673
MARY MAYNARD
Nov 15, 2009 15:14:19 GMT    N/A: Question Author

Ok, thank Rainald, I'll give this file a shot and then try XP and oh, by the way, and this can be a ref for anyone who also has a TC1000.

HP NO LONGER has CD Recovery Discs for the TC1000!
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 15:40:51 GMT    Unassigned

Mary,
as you had also asked for a Virus check and running CHKDSK:
Both can be done without having ab OS installed:

1.) Most producers of Anti-Virus software offer downloads for a CD ti be run without an OS being installed.
Check the websites of Symantec (Norton AV), Kaspersky, AVG etc.

2.) CHKDSK could be run from the XP install CD.
Boot from the CD, let the process run until you are asked whether to Install or Repair, the press R to enter the Repair Console.

I would suggest, however, to wipe the HDD wuth dBAN.

Rainald
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 16:09:46 GMT    Unassigned

Hi Mary,
thanks for your reply. I wrote my last posting prior to seeing yours.

|| I'll give this file a shot and then try XP

As said: This will not really be a satisfactory solution ...

|| HP NO LONGER has CD Recovery Discs for the TC1000!

Too bad <grrrhh>.
Did you also ask for the tc1100 CDs?

If not, nothing but (a) searching on eBay for any version of XP TabletPC edition or (b) wading through the mud of "Warez" would help to get Tablet-fuctionality.

Rainald
MARY MAYNARD
Nov 15, 2009 16:28:03 GMT    N/A: Question Author

Rainald:

Oh, Dban could NOT run as it said..there were non-fatal errors...and to check the A:\...log files, couldn't find the log files, go figure.

I know a guy who has windows xp tablet installed on the HDDs that go with this machine, so, I am gonna buy a disc off of him and install that and take the old one out.

Oh, I quite fooling with HP TS as they keep asking me for the BLASTED S/N and NO, this one DOES NOT have a S/N on it...ANYWHERE!!!

Let's keep in mind folks, this is a USED system off of EBAY
Duke Of Kent
Nov 15, 2009 16:31:51 GMT    Unassigned

Hi Rainald,

Thanks for confirming it's not a sata issue. I didn't realise the machine was a tablet in the initial thread, Tharun's post made me realise my hunch could be wrong.

Mary: I think you should try installing windows 7. It won't cost any money, and if it works and you like it you can buy the software. It's not really that expensive, especially compared to buying a brand new tablet.

Cheers,
Duke.
MARY MAYNARD
Nov 15, 2009 16:46:23 GMT    N/A: Question Author

You have a point there, Kent, I went to the web site to DL Win 7, but, it says my system has to have a VR something or other.....?!?!?!


I'll go back and look, DL it and burn it to a disc, wish me luck..

Didn't I put that it was a Tablet PC?!?!?!

Sorry, my bad,,,,,,,
Duke Of Kent
Nov 15, 2009 17:02:33 GMT    Unassigned

I'm not sure what the VR means, let us know how it goes.

Don't worry about your initial description omitting "Tablet", you did say the model after all. I was just too quick to make a suggestion without doing full research. Thankfully Tharun made his post.

Oh, and good luck. :)
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 22:18:35 GMT    Unassigned

Duke,
FWIW

|| you did say the model after all. I was just too quick to make a
|| suggestion without doing full research.

The leading "t" in the model name stands for "TabletPC" (as "b" stood for "notebook"), the "c" for COMPAQ.

Rainald
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 15, 2009 22:42:35 GMT    Unassigned

Mary,
|| Oh, Dban could NOT run as it said..there were non-fatal errors...and to
|| check the A:\...log files, couldn't find the log files, go figure.

As this is the first time I had to hear that DBAN did not work: Could you pls be a bit more precise?
What did you do (exctly) and ar wgich stage did the tool stop with an error?

Apart: Which tool had you used for testing the HDD?
There are tools from all HDD-manufacturers for testing and *low-level* formatting the drives. The latter should work in any case.
You should not give up too early!

|| I know a guy who has windows xp tablet installed on the HDDs that go
|| with this machine, so, I am gonna buy a disc off of him and install that
|| and take the old one out.

Dies thus meab that you would get a HDD with XP TabletPC installed already?
If not, could you borriw the OS CDs from him?

|| Oh, I quite fooling with HP TS as they keep asking me for the BLASTED S/N
|| and NO, this one DOES NOT have a S/N on it...ANYWHERE!!!

Really strange. Should the seller have scratched the label away?

Attached pls fine an excerpt from the "Maintenance and Service Guide" (MSG) showing where to find the labels.
Os theer ni Micrisift sticker underbearth the battery either?
IMO the latter should be sufficient to ptive that you are entitled to use the HP customized version if XP TabletPC. I would not give up ad call HP again and gave the case "escalated".

As far as using Win7 I think to have said the necessary in your second thread.
I'd really be surprised if it would work in a satisfactory way.

Rainald
Duke Of Kent
Nov 16, 2009 01:51:23 GMT    Unassigned

Thanks for the explanation of the model acronym Rainald.

I suggested in the other thread that there could be some hardware issues with the machine. Installing any OS with tablet capabilities will confirm or disprove this.

If Windows 7 works there are things that can be done to optimise performance, like creating a slipstreamed installation using vLite (this is designed for Vista but most of it works with windows 7 & server 2008 r2).
Rainald Expert in this area This member has accumulated 20000 or more points
Nov 16, 2009 12:17:33 GMT    Unassigned

Duke,
as I said in the second thread, I'm sceptical that Win7 might really work sufficiently.
The tc1000 did have a rather proprietary CPU (Transmeta Crusoe) which did not work too well even under XP. The digitizer was not from Wacom, AFAICS. And we don't know how much RAM Mary has. Standard was 26MB, the max possible are 768MB.

Rainald
P.S. There was a serious typo in my last posting: the leading letter in the model name for notebooks was "n" (not be "b").
Duke Of Kent
Nov 16, 2009 14:08:22 GMT    Unassigned

Hi Rainald,

Well there is only one way to find out how well it works. Mary could claim some serious hacker credibility if she makes it usable! :)

I think the most important thing to determine at this stage is if the machine is worth keeping at all. XP (non tablet) goes blue screen instead of some friendly message saying it is not compatible and DBAN does not work. With no Tablet XP, other OS's have to be tried.

Another thing I just realised should be tried is a different external dvd drive.

Cheers,
Brett.
MARY MAYNARD
Nov 17, 2009 00:19:34 GMT    N/A: Question Author

Ok, short and sweet version here....

I tried Dban..Twice......got the non-fatal errors Twice.....it loaded the drivers of the USB drives, after that it said it could not locate the HDD then it did said the drive could not be wiped.

I *may* give HP another shot, at this point I am so disgusted with it, I just really don't care whether I get the lousy thing running or not!

I'm still gonna grab Win 7 and see what happens g!!!!

As for the preinstalled XP Tablet by this guy I know he guarantees it.

Hey, I have to ask here....

When I boot up the system it goes to the Compaq splash screen and then it goes back into DOS mode and says "Operating System not found" it DOES NOT say C: drive, it IS supposed to, right!?!?!?!?

Thanks,
MBM
 
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