Jump to content » ???en.wpa.text.hpweb2003.signin??? | » ???en.wpa.text.hpweb2003.register???
???en.wpa.text.hpweb2003.home??? ???en.wpa.text.hpweb2003.prodserv??? ???en.wpa.text.hpweb2003.support??? ???en.wpa.text.hpweb2003.solutions??? ???en.wpa.text.hpweb2003.buy???
» ???en.wpa.text.hpweb2003.contact???

 
Forums advanced search
HP.com Home
 Business Support Forums > Microsoft > Windows 7

AuthenTec fingerprint sensor for Windows 7
» 

Business Support Center

HP Passport Sign-in

User ID:
Password:
»Register
»Learn more...

Tasks
» Download drivers and software
» Troubleshoot a problem
» Setup, install, and configure
» Discover and use a product
» Perform regular maintenance
» Upgrade and migrate
» Recycle and dispose
»

Resources
» Diagnose problem (HP Instant Support)
» Support Forums
» Manuals
» Sign up: driver and support alerts
» Parts information
» Warranty information
» Help
» Sitemap
» IT professionals

Member icons
 
 HP moderator  HP moderator
  Expert in this area  Expert in this area
Member status
Shining Shining
150 points
Bright Bright
300 points
Radiant Radiant
750 points
Brilliant Brilliant
1500 points
Beaming Beaming
2,500 points
Hot Hot
7,500 points
Sweltering Sweltering
20,000 points
»  How to earn points
»  Support forums FAQs
Question status
Magical answer Magical answer
Message with a response that solved the author's question
Favorites status
Add to my favorites Add to my favorites
Delete from my favorites Delete from my favorites
This thread has been closed Thread closed
 

Content starts here
   Create a new message    Receive e-mail notification if a new reply is posted  Reply to this message
Author Subject: AuthenTec fingerprint sensor for Windows 7      Add to my favorites
William Batke
Nov 5, 2009 21:53:42 GMT   
I'm unable to use my fingerprint to log on..how can I fix it
Note: If you are the author of this question and wish to assign points to any of the answers, please login first.For more information on assigning points ,click here


Sort Answers By: Date or Points
Tharun KC
Nov 5, 2009 22:44:49 GMT    Unassigned
Hello William,

Please provide more information pertaining to your notebook in question and which flavor of Windows 7 you are using.
Wim Saarberg
Nov 6, 2009 07:12:57 GMT    Unassigned
I have the same problem on my Elite 8730w running Windows 7. The device manager reports the device is there but the credential manager, which should initialiase the biometrics report that the device is not installed. Regards Wim
Samoila Mircea
Nov 6, 2009 08:48:03 GMT    Unassigned
Use Windows Update and let it update the driver for you.

Go to Control Panel and type "biometric" in top right search box.

Click on Use biometrics and follow the instructions.

Windows 7 includes out of the box fingerprint support.
zhanggr.cn This member has accumulated 150 or more points
Nov 6, 2009 09:54:04 GMT    Unassigned
AuthenTec Fingerprinter Driver
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-75635-1

Type: Driver - Keyboard, Mouse and Input Devices
Version: 8.4.2.0 A (25 Sep 2009)
Operating System(s): Microsoft Windows 7 (32-bit), Microsoft Windows 7 (64-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Home Premium (64-bit)
File name: sp45355.exe (5.7 MB)
Wim Saarberg
Nov 8, 2009 04:08:41 GMT    Unassigned
I installed the SP45355 and this indicated that it was for AES1610, while the device manager indicated that the AES2810 figerprint device was installed. Please advise. Wim
jean Yvous
Nov 10, 2009 06:43:38 GMT    Unassigned
Hi,

I have the same problem but I can launch now the true suite application where I can configure my fingers to login but it doesn't recognize my fingers so now I don't know what to do my laptop is 8530p with windows 7 x64 where an AES2810 is installed.

You can download directly windows seven drivers at the authentec websites here are the links :

W7 32 BITS : http://www.authentec.com/win7beta32.cfm

W7 64 bits :
http://www.authentec.com/win7beta64.cfm

you can also follow the instructions on how to install here :

http://www.twm-kd.com/computers/windows-7-login-using-authentec-aes2810-fingerprint-scanner-on-hp-notebooks/

please let me know if it works better for you.

thanks
Wim Saarberg
Nov 11, 2009 03:10:29 GMT    Unassigned
I have tried the Authentic supplied driver as well but this did not work either. I have contacted HP and they advised that they have not a solution available yet and a SP will be forthcoming in due course. Hopefully soon!
zhanggr.cn This member has accumulated 150 or more points
Nov 13, 2009 12:33:36 GMT    Unassigned
HP ProtectTools Security Manager Suite

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescriptio
n.jsp?swItem=ob-77198-1&taskId=135&swLang=13&swEnvOID=4054&lang=en&cc=us&idx=3&mo
de=4&

Type: Software - Security
Version: 4.10.10.3 (28 Oct 2009)
File name: sp44868.exe (87 MB)
ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44868.exe

SoftPaq NUMBER: sp44868
SUPERSEDES: sp44297

ENHANCEMENTS: - Incorporates the following new components:
* Credential Manager version 4.1.6.1484
* Drive Encryption version 4.0.24.0
* Fingerprint Driver version AT8.0.202.0_20090729
* Common Access Service Library version 2.0.28.1

-------------
ATSWPWDF.INF

[Version]
provider=%Authentec%
DriverVer=07/07/2009,8.0.200.42

[AuthentecModels]
%AES2550%=ATSwpWDF_Inst, USB\VID_08FF&PID_2550
%AES2810%=ATSwpWDF_Inst, USB\VID_08FF&PID_2810
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2500
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2501
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2502
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2503
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2504
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2505
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2506
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2507
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2508
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2509
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250A
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250B
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250C
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250D
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250E
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250F
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2580
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2588
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2589
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258A
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258B
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258C
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258D
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258E
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258F
jean Yvous
Nov 14, 2009 13:41:17 GMT    Unassigned
Hi,

thank you for this, now it works with HP drivers.

I use this version :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3782310&swEnvOID=4054&swLang=13&taskId=135&swItem=ob-75523-1&mode=3


wichi is from September 2009 the SP is :

sp44778.exe

regards,
Samoila Mircea
Nov 18, 2009 08:50:17 GMT    Unassigned
This worked for me on an 8710w.

http://www.authentec.com/win7beta64.cfm

:)
Ralf Nissen
Nov 22, 2009 16:51:20 GMT    Unassigned
All,

I've tried everything described here - still I can't get the fingerprint sensor to work on an 6730b with Windows 7 Ultimate 32bit.
Currently I've installed the Authen Tec AES2810 driver version 8.0.10.9064 and HP ProtectTools Security Manager verion 4.10.10.003. Both tell me the fingerprint sensor is not installed. The Device Manager doesn't show any defects.
Any further suggestions how to get the sensor to work or news from HP support?

best regards
Wim Saarberg
Nov 22, 2009 23:47:48 GMT    Unassigned
I finally solved the problem. I found that I forgot the BIOS Password, which the registration of the fingerprint sensor was asking for. The solution was to reset the BIOS password, by doing a "reset to factory default settings" in the BIOS setup, by using an empty harddrive. You start a clean install of an operating system. On the first restart you go into the BIOS setup and select F10. Select the reset button to factory settings and reset TPM. Now enter a new BIOS password and save. Now continue the installation of the operating system. After the installation of the HP drivers, including SP 44868, you now can scan the fingers and it worked fine on my 8730w with Windows 7. Regards Wim
 
Create a new message    Receive e-mail notification if a new reply is posted   Reply to this message
 
 
Printable version
Privacy statement Using this site means you accept its terms Feedback to webmaster
© 2009 Hewlett-Packard Development Company, L.P.