My Officejet 7410 all-in-one, purchased less than 3 years ago, worked fine on my previous Windows XP machine that I had when I bought the 7410. Now I have a new (Dell XPS M1330) computer with Vista O/S and am having problems getting the HP 7410 to operate - except in a very rudimentary (and inadequate) fashion.
Following is a summary of what I've done and the symptoms.
First I downloaded, from the HP website, the updated HP 7410 "full feature" driver advertised for Vista. This *appeared* to install OK on my machine, finishing 100% of step 4/4 "Configuring your product", although I got *no* "successful installation" message (should I have?). The installation included finding the HP 7410 device on my wireless LAN, which is how it is connected to the computer.
However, when I run "HP solution center", which came with the new software - and which, as I understand, replaced the "HP Director" that I had used on previous machine - I get "No HP devices have been detected" message from HP Solution Center and it immediately closes. This happens even though the installation had (immediately before) found the device on the network.
Fearing that something may have been corrupted during the download (which takes over an hour), I bought from HP a CD with the driver software. Upon installation from the CD, I got exactly the same problem.
I have also tried connecting the 7410 directly to the computer via USB, and get exactly the same problem.
Although I can print in a rudimentary fashion with the 7410, I cannot achieive such needed capability as "fast draft" and "two-sided" (duplex). Although I am not a computer expert, it seems to me that my HP 7410 is still under control of the generic driver that was supplied with Vista, and the HP "full-feature" driver has not taken control: when I uninstall the HP software, the 7410 behaves exactly the same.
About 10 sessions with HP "on-line chat" technicians have failed to resolve the problem.
I would *greatly* appreciate any help with this problem that anyone might be able to provide.
I would also appreciate hearing from anyone who has gotten a 7400 series HP device working properly with Vista, so that I know it can at least be done.
Thanks to anyone who might reply
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To install the HP drivers you should uninstall the Microsoft default device first. Go to Start, Printers, right click the Officejet 7410 and select delete. Now install the HP software.
As for the duplexer, there are two issues. First, make sure the duplexer is selected as installed in Printers, Properties, Device Settings, then make sure the Automatic Duplexer is set to installed. For the second issue you will need a patch. The default Vista drivers and the HP drivers print the back side upside down when automatically duplexing. There is a patch that has been developed by HP but has not yet been released that addresses this issue. If you would like a copy of the patch drop me an email at bobh@mvps.org (or get the email address from my profile if it does not show up here) and I will mail you a copy. At this point I have sent the Officejet 7300/7400 series patch out to about 100 folks, and I am using the same patch on my similar Photosmart 2610 with success.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging (points appreciated)
Bob, thanks very much for taking the time to reply - and for your suggestions.
I tried what you suggested (deleting the HP 7410 before installing the HP software) but - unfortunately - this did not help. I had done this several times before, but tried again following your suggestion.
I have also, before trying the HP installation, done the uninstall via the tool in Vistas "Programs and Features" - and also via HP's "Uninstall_L2.bat" (which had been recommended for cleaning up some things that a normal uninstall wouldn't clean up. None of these fix my problem.
HP also suggested that I disable their "HP CUE Device Discovery" as it was known to cause the 7410 to "uninstall itself" and therefore couldn't be detected by HP's software. I tried this and it didn't help.
As you may know, there is another thread on this forum entitled "No HP Devices have been detected. HP Solution Center will close now". That thread addresses at least part of my issues. I have tried everything suggested there (as of yesterday), and nothing fixes my problem.
I would very much welcome any further suggestions you might have - or anywhere you might point me for help. I have been working this problem for 2 months now without success.
Will wait on the duplex issue until after I have this more major problem (hopefully) solved. Thanks for your offer of your patch to fix an aspect of the duplex problem; I'll e-mail you on that later, but want to keep focused on this issue for now.
I have had a 7310xi for several years with no problems on several XP systems. I recently got two new laptops running Vista (not SP1). There was no 7300/7400 driver in either Vista system, so I installed the Vista software downloaded from HP, with none of the installation problems mentioned in your posts. Please note that I installed the printer as a local printer on a TCP/IP port with a static IP address, rather than as a network printer.
However, I have had the upside-down reverse-side duplexing problem Bob Headrick mentioned. After installing Bob's patch (thanks, Bob!) on one of the Vista systems, the duplexing function now works as advertised. I will patch the other Vista laptop when I can get access to it (my daughter has it at college now).
I have not tried the card reader, scanner or fax printer functions from the Vista systems yet, so I do not know if they work. But the printer itself has full functionality on my Vista systems.
The problems with my HP 7410 not working on Vista now appear to be completely solved!
(1) After "technically-escalating" the problem in HP help, one of the HP case managers (Shianne Shears, thank you) spent several hours removing the driver software that came with Vista and was preventing the HP update from loading and operating properly. Having done this, the HP update loaded and - as far as I can tell so far - is running properly.
(2) Bob Headrick's (thank you, Bob) patch to fix the "duplexing upside-down back page" - mentioned in earlier posting - worked just fine.
THANK YOU BOB - for your quick reply to my email AND the solution which took me all of 5 minutes to deploy - and yes, it worked! I copied the patch to my temp folder, carried out your instructions (actually mostly copied your lines into the cmd window) - no problems at all. Restarted the spool service and tested printing a 2-sided doc and voila! It Woiks...
Always a pleasure when the right solution is provided and deploys like a champ.
Bob Headrick just replied quickly to my request for the patch to fix the VISTA duplex problem with on my officejet 7410. Installation was a breeze and works just fine.
Kudos! Bob Headrick's patch did the trick! Though I varied some of the instructions, I had no trouble making it work. No system reboot was required. Maybe I'll keep Vista around a bit longer and actually enjoy my upcoming vacation, rather than spending it reinstalling XP.
I just installed Vista and the duplex printing problem with the HP Officejet 7410 driver was still not resolved. Bob Headrick was kind to send us his patch which seems to fix the problem. It is outrageous that HP has not fixed such a basic and obvious problem for over a year!
I have used the patch provided by Bob Headrick on a new install of 7410 printer on Vista 64 bit system. The patch worked great. I even created a nice batch file to help restore it in case it becomes undone by updates.
I agree, why hasn't HP fixed this seemingly minor bug as a significant amount of Vista users have complained about this problem for a while. Before I searched the forum, I emailed HP support and they actually gave me instructions to install a driver for a completely different printer in response to this issue. Although, I can't complain too much about their support on other issues I've had with their products.
Bob Headrick replied quickly to my request for the patch to fix the VISTA duplex problem on my officejet 7410. Installation was a breeze and works just fine.
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