Have a 4250 that will print a phantom job randomly. No identifying characteristics (file name, user, time stamp, etc) so makes difficult to locate source. Nothing in print server logs either. Drivers have been updated. Any help or ideas would be appreciated!
Note: If you are the author of this question and wish to assign points to any of the answers, please login first.For more information on assigning points ,click
here
My first guess is that someone is playing a prank on you and sending jobs to your printer without you knowing.
Here are a couple questions: 1) Are the phantom jobs plain white pages or a job previously printed? 2) Are the phantom jobs consistently printing the same thing? 3) Are the jobs printing at the same time every day? 4) Do you have cover pages turned on for this printer?
We are just trying to isolate what could be sending the jobs to the printer at this point. Once we know more about what is getting printed and the enviornment the printer is in then we should be able to paint a better picture.
Here are a couple questions: 1) Are the phantom jobs plain white pages or a job previously printed? A: not plain white pages but cannot confirm if it was a previous print job. Again, no details on report. 2) Are the phantom jobs consistently printing the same thing? A: For the most part yes. Has some unidentifying information about a pdf file but mostly looks like hex code or something alone those lines. 3) Are the jobs printing at the same time every day? A: Used to be daily but now happen monthly. 4) Do you have cover pages turned on for this printer? A: No, we do not have cover pages turned on.
We are just trying to isolate what could be sending the jobs to the printer at this point. Once we know more about what is getting printed and the enviornment the printer is in then we should be able to paint a better picture.
Interesting. So the printer is printing random jobs sporadically over the course of a month. It still seems to me like there is some application that is sending a report to the printer everytime some event happens.
A good troubleshooting step would be to turn on cover pages temporarily. Something with username and a timestamp would be very helpful. That might give you a clue as to who the user is that is sending these jobs. If you can find the timestamp of the job then you might be able to trace back through the logs and find out more information too.
Ill try to find some more information about looking up job information from log files.
1) Open the printer properties 2) Click on Advanced 3) Click on Seperator Page 4) Click the browse button and navigate to the seperator page 5) Click OK 6) Click OK
You can download a standard Seperator page from just about anywhere for free. The seperator page will need to be in the same language as the print driver (PCL or PostScript).
Printable version
