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Printer Driver margin issue

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Author Subject: Printer Driver margin issue      Add to my favorites
Michael Hengst
Nov 3, 2009 18:51:12 GMT   

We have a Visual Basic 6.0 program. We are using the Printer object from VB to print out reports. From one computer the reports will print fine. From a different using the same source code the report prints with the left 2 columns off the page to the left. Is there a difference between drivers? Why? These reports print fine to other printers and brands of printers.
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John Getzke Expert in this area This member has accumulated 250 or more points
Nov 3, 2009 20:54:23 GMT    Unassigned

Mike,

Which printer models are you talking about?

Even if you had the same printer installed on different machines it is entirely possible that one print driver is a different version than the other. Its also possible that one print driver is an entirely different variety of supported print driver (PCL5, PCL6, PS, Universal).

You should reinstall the print drivers with the latest download from HP to be sure. Make sure it is the same kind as the computer that works correctly.

Let us know if this helps.
Michael Hengst
Nov 3, 2009 21:11:35 GMT    N/A: Question Author

Why should the printing be different? We can not expect that our customer will have the same print driver on each of their machines. We have no control over what they do. The printer in question is HP2403N.
Michael Hengst
Nov 3, 2009 21:12:44 GMT    N/A: Question Author

HP2430N
John Getzke Expert in this area This member has accumulated 250 or more points
Nov 3, 2009 21:30:37 GMT    Unassigned

Its the nature of the beast.

Printing can be different for every single client machine unless you have a locked image that stops users from updating the printer drivers and software. Its the relationship between the printer, application and print driver that creates the final printed document. If any one of those are out of synch you will have problems.

If your confident that the application is bug free and formatted correctly then you can really only play around with the print driver. Hence ask your customer to update thier print driver or switch to a different one. Once they try that then post back to this thread and we will try something else.
 
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