I've requested assistance from HP Tech Sp but they haven't provided the detail I need. The PSC 1210 is a huge drain on system resources. I will be as concise as possible...
1. There are 3 files in the startup folder. (1) hp instant support ("matcli.exe" -boot) (2) hp psc 1000 series ("hpohmr08.exe") (3) hpoddt01.exe ("hpotdd01.exe")
a. Only hp psc 1000 series ("hpohmr08.exe") seems to be the controlling startup folder program. It launches the systray status icon, and it's also responsible for launching the following four backgroud processes: Hpohmr08, Hposts08, Hpzipm12, Hpoevm08. The system tray icon can then be used to close all these processes down, and the "Status" link within the Hp Director can be used to re-enable the tray icon and these processes. As far as I can tell, these are all that is required to complete the software link between the computer and the psc1210. All programs and functions seem to work fine if this and only this startup folder link is activated. Therefore...
b. WHAT IS THE PURPOSE OF (1)hp instant support ("matcli.exe" -boot), a DOS?-type startup program called "Motive Chorus Command Line Interface" ??? I see no hard requirement for this startup file - it makes no obvious difference - why load it?, and...
c. WHAT IS THE PURPOSE OF (3)hpoddt01.exe ("hpotdd01.exe") ??? Besides the obvious typographical error (oddt vs otdd), this file (with no description) loads itself as a background process, stealing resources, yet I noticed no difference in the operation of the software by not loading it? It does not unload when the systray icon is used to close down psc1210 software services. It does not load with the four other processes through the Hp Director "Status" link. Why load it?
2. I would very much appreciate an accurate and helpful response to the function and purpose of these two startup files. Thanks to Tech Support's first answer, I can easily start and stop the psc1210 software and its four main background processes, but these two files remain a mystery. If you can, please clarify the function, requirement and importance of these 2 files.
Thank you
HP PSC E-mail Support <psc_support_en@mail.support.hp.com> wrote: Dear David,
Thank you for contacting HP Total Care.
I admit that the background process present after the installation of the HP PSC 1210 all-in-one do consume some amount of system resources but 47% is a really low figure. There might be other possible issues with the hardware resources or other application software that is installed in your computer. You will have to contact your system manufacturer to deal with those issues.
I will help you resolve the low resource issue caused due to the all-in-one software in this e-mail.
The computer will slow down or freeze when it is low on system resources. I recommend you follow the steps given in the Web site below to improve the system resources and hence optimize the computer. This should increase the system resources by a considerable amount.
Note: If you are the author of this question and wish to assign points to any of the answers, please login first.For more information on assigning points ,click
here
David, I see you had several questions/issues, but one particular thing caught my eye. You said the device manager listed a PSC 1000 series. This unit should be listed as a 1200. Run a self-test on the unit. Press and hold "Cancel", and press "colour copy", then release both. It should print off a test page. Look for the model number. It should said PSC 1200 series, with 1210 specified. If it says PSC 1000 series, the machine has been flashed incorrectly, and will need to be serviced. Hope this helps you out. Jeremy
Thanks. An astute observation for sure; however, it's not in device manager, it's in the start-up folder. It's just one of the glitches in HP's software. Yes, it should say 1200 series in that description, and the link that points to hpotdd01.exe should say that, not hpoddt. I printed the test page as you described - it states psc 1200 series.
Hi David, Thank you for contacting HP Total Care. Here are the answers to your queries.
1. The hpotdd01.exe controls the HP Director software. (AGAIN, I DON'T SEE HOW; THE HP DIRECTOR SOFTWARE WORKS FINE WITHOUT THIS FILE RUNNING IN THE BACKGROUND!)
2. Matcli.exe runs in a DOS window and is required when the customer contacts online support(Instant Support). HP does not recommend removing this file from startup. (HMMM ... GONE!)
David, hpotdd01.exe is used to populate the icons in HP director software. Different products have different features that get installed. hpotdd01.exe will look at the printers in your printer folder and populate the director accordingly. If you will never have more than one HP all in one connect you can go ahead and remove that software.
I would not suggest removing hpohmr08.exe. You could if you don't use the scan button on your 1210 or use the ink level monitors.
Jermey, With the 1210 it will always put a file in the startup folder named psc 1000 series. This file has nothing to do with how the unit was flashed. Just F.Y.I
Vegas, Thanks for the info as well. I've never looked at the installed folders portion. I have however seen several instances of them being flashed incorrectly. Often this will lead to 1 or more of the hardware entries being for the incorrect unit and not installing. This is what led me to check the self-test. The other info explains something I've never had anyone at HP be able to explain to me that specifically before. I'd award points too if I could. Cheers Jeremy
hpoddt01.exe is a program that completes the install process for your 1210. This is required once you first install your printer (puts all the icons in the director and brings up the product registration screen). Once the install is succesfully, it is no longer needed to have it loading. For that matter its not neccessary to have any of those items you listed.
47% is dangerously low on your system resources!! Resources this low will not be caused by those 3 programs... you might have a lot of programs loading up. Do an msconfig and uncheck the startup items you don't use/need. Be sure to clear out the temp folder too(go to start>> run>> type in "%temp%" without the quotations and delete any files in there.)
Scandisk and defrag may be helpful too. Make sure your virtual memory isn't too low too. That should get your resources back up.
Printable version
